Reviewer Photos & Videos
- Online Store
Great experience with Harris Scarfe online store
Unlike most other customers posting reviews here, I seem to have got lucky with my Harris Scarfe online store experience. I ordered a Dunlopillo Classic latex pillow on 11 November 2021 which arrived in Perth on 22 November, so very prompt service there from both HS and Australia Post. Because of the horrible overpowering toxic latex smell, I was unable to use the pillow and returned it to HS on 29 November, courtesy of their free returns service which is a fantastic facility. On 8 December, Australia Post's tracking service notified me that th...e parcel had been delivered back to HS, and on 9 December I had email contact from one of the Customer Service staff asking for the tracking number as I had notified HS shortly after returning the item that I had omitted to enclose the purchase invoice in the package, so had been asked to email it to them instead. Customer Service was obviously then able to link the tracking number on the package to the emailed invoice number without any problems as today, 14 December, I was notifed by Paypal that my account had been credited for the return, so about a month all up from order to refund. The refund was less the original postage of $10 to post the pillow to me from South Australia which I think is very reasonable, especially as I didn't pay for the return postage. I have never been into a Harris Scarfe store as we don't have any here in Perth, so have no experience of their physical stores, but I think their online customer service and online returns portal are exemplary. I was able to book the return online and print out the free returns label of which the local post office I had nominated to accept the item for return was notified before my arrival. From the reviews I've read, the physical stores seem to have issues with their customer service, but I think their online store order and returns has really got it right, in my case at any rate.
Every online order, gets cancelled 24 hrs later - they advertise non stocked goods.
I ordered an airfryer oven a month ago online, the order was cancelled by Harris scarf 3 days later and refunded 5 days later. I paid for a different model airfryer oven 3 nights ago, got an email that its not in stock. I paid $399 for an e scooter lunchtime Monday online, they cancelled it this morning as its not in stock. STOP ADVERTISING GOODS THAT YOU HAVE NO INTENTION OF SUPPLYING, massive waste of my time, and I can't spend elsewhere as I've got $800 frozen on my card in pending refunds from H.S. Not happy at all.
- Physical Stores
All Smile’s - Excellent Customer Service
Harris Scarfe stores are located across South Australia, Tasmania, Victoria, New South Wales, Australian Capital Territory & Queensland.
• Bed Linen & Manchester
• Personal Care
• Bathroom Electrical ...
Customer Service 10/10
I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.
I should have checked the reviews before I bought the product online
I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.
Best customer service at Bennets Green
Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.
- Online Store
Very satisfied customer only took a few days from when I bought my airfryer to being delivered, airfryer works perfectly. And delivery was very quick. ,could not be happier with my experience
Not Cotton Sheets as advertised.
I ordered 2 sheets sets, different Brands. 1 Polo. It said that these were cotton.
Got them delivered and they were Cotton Polyester blend. The other set, which were a different brand, were exactly the same made, same stitching, all from India. No different to the others. Again, suppose to be all Cotton. Doesn't feel any different than the others. Don't buy online as you are not getting what you pay for
- Online Store
Pleasantly Surprised - Very Happy Customer
I must admit, I placed my first two orders with the Harris Scarfe on-line store before reading any on-line reviews. I don't normally do this after being burnt by another retailer a few years back. After reading the reviews here I was a bit worried, however I must say that my orders were packed and shipped within days of them being placed.
The delivery was on time, the items were packed carefully and they both items arrived as described and undamaged.
I would definitely shop with and recommend Harris Scarfe on-line. My experience has been awesome.
Easy and on time
Ordered Elysian 1000tc sheets. Arrived on time. Easy to order. I was surprised to see the negative reviews. The sheets arrived as described. Will order from them again online. Didn’t have any of the issues described in other reviews.
Good service and price
My online order was dispatched on the next day and delivered earlier than advised. I am happy with quality and price of the purchased item (cotton pyjama set). Thank you.
Only one item from my order arrived
I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.
- Online Store
The best chopping board for your home
On Saturday 22nd August 2020 I bought a Stanley Rogers Acacia Cutting Board Medium for $19.97 with postage of $10 for when I move into my own unit in September 2020 so I could use it to chop things while I am cooking for when my family and friends come over. The staff were amazing and the service was fantastic because they delivered it to me with Express Post for free, which was extremely nice of them to do that for me.
Dinner set - mug arrived broken and no response to my email!
I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!
I am not complaining about the product. Two glass coffee mugs. But the packaging was way(!!!) over the top. Four metres of bubble wrap at least. And on a box large enough to hold a very large microwave. For two mugs. Why???? So much landfill.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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