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Harris Scarfe
2.2 from 301 reviews · View Statistics
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Reviews

  • Product Quality
    4.3 (34)
  • Return Claim MadeYes (8) · No (25)
  • Shipping
    3.8 (17)
  • Customer Service
    3.9 (18)
  • Warranty Claim MadeYes (1) · No (33)
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pinkowl
pinkowlSydney, NSW
  • 3 reviews
  • 6 likes

Dishonest and does not respond

published

Purchased two items online, one being SMITH & NOBEL Arte 24pc Cutlery Set Rainbow @ $40+ which later got canceled and refunded but has been showing available online selling @ $70-$119. Emailed customer service and no response. The cutlery set isn't that big of a deal but not honouring a binding contract is unethical. Will report to fair trading for "misleading representations and deceptive conduct".

Incentivised Review No
Jo Bevan
Jo BevanMetropolitan Adelaide, SA
  • 42 reviews
  • 16 likes

All Smile’s - Excellent Customer Service

published
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Product Quality
5/5
Customer Service
5/5
Margaret
MargaretSydney, NSW
  • 6 reviews
  • 3 likes

Customer Service 10/10

published

I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.

Product Quality
5/5
Shipping
5/5
Tommy A.
Tommy A.Sydney, NSW
  • 3 reviews
  • 2 likes

I should have checked the reviews before I bought the product online

published

I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.

Product Quality
2/5
Shipping
5/5
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Best customer service at Bennets Green

published

Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.

Product Quality
4/5
Customer Service
5/5
Madjaspa
MadjaspaCentral Highlands and Goldfields, VIC
  • 12 reviews
  • 6 likes

Really good at replacing or refunding products

published

I want to say that Harris Scarfe are really great at exchanging or refunding products that I am not happy with. No questions asked, they just do it! Usually great quality products.

Matt H.
Matt H.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Slow and expensive

published

Took 11 days to dispatch an in stock item from their warehouse. Paid $10 for the delivery to Melbourne CBD. Competitors offer free delivery and/ or pick up, and the item arrives within 48 hours. I would not recommend or use them again.

Shipping
1/5
Incentivised Review No
Laura
Laura
  • 12 reviews
  • 3 likes

Excellent

published

Very satisfied customer only took a few days from when I bought my airfryer to being delivered, airfryer works perfectly. And delivery was very quick. ,could not be happier with my experience

Product Quality
5/5
Shipping
5/5
lianne
lianneGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Not Cotton Sheets as advertised.

published

I ordered 2 sheets sets, different Brands. 1 Polo. It said that these were cotton.
Got them delivered and they were Cotton Polyester blend. The other set, which were a different brand, were exactly the same made, same stitching, all from India. No different to the others. Again, suppose to be all Cotton. Doesn't feel any different than the others. Don't buy online as you are not getting what you pay for

Product Quality
2/5
Incentivised Review No
Warranty Claim MadeNo
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donnyluv
donnyluvBuderim
  • 3 reviews
  • 2 likes

Pleasantly Surprised - Very Happy Customer

published

I must admit, I placed my first two orders with the Harris Scarfe on-line store before reading any on-line reviews. I don't normally do this after being burnt by another retailer a few years back. After reading the reviews here I was a bit worried, however I must say that my orders were packed and shipped within days of them being placed.

The delivery was on time, the items were packed carefully and they both items arrived as described and undamaged.

I would definitely shop with and recommend Harris Scarfe on-line. My experience has been awesome.

Product Quality
5/5
Shipping
5/5
Nikki Smith
Nikki SmithVictoria
  • 9 reviews
  • 2 likes

Easy and on time

published

Ordered Elysian 1000tc sheets. Arrived on time. Easy to order. I was surprised to see the negative reviews. The sheets arrived as described. Will order from them again online. Didn’t have any of the issues described in other reviews.

Product Quality
5/5
Shipping
5/5

Harris Scarfe Customer Service

published

After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.

Customer Service
5/5
Incentivised Review No
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Zoe
ZoeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good service and price

published

My online order was dispatched on the next day and delivered earlier than advised. I am happy with quality and price of the purchased item (cotton pyjama set). Thank you.

Product Quality
5/5
Incentivised Review No
Coco
Coco
  • 2 reviews

delivery as expected, within given time frame

published

Was very nervous about order after reading the reviews here, wrote to customer support. Feedback was given within 24 hours. Complete order was delivered in 8 business days. Would order again.

Product Quality
5/5
Shipping
5/5
Rosie
RosieGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 5 likes

Only one item from my order arrived

published

I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.

Product Quality
4/5
Shipping
1/5
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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