- Online Store
Great experience with Harris Scarfe online store
Unlike most other customers posting reviews here, I seem to have got lucky with my Harris Scarfe online store experience. I ordered a Dunlopillo Classic latex pillow on 11 November 2021 which arrived in Perth on 22 November, so very prompt service there from both HS and Australia Post. Because of the horrible overpowering toxic latex smell, I was unable to use the pillow and returned it to HS on 29 November, courtesy of their free returns service which is a fantastic facility. On 8 December, Australia Post's tracking service notified me that th...e parcel had been delivered back to HS, and on 9 December I had email contact from one of the Customer Service staff asking for the tracking number as I had notified HS shortly after returning the item that I had omitted to enclose the purchase invoice in the package, so had been asked to email it to them instead. Customer Service was obviously then able to link the tracking number on the package to the emailed invoice number without any problems as today, 14 December, I was notifed by Paypal that my account had been credited for the return, so about a month all up from order to refund. The refund was less the original postage of $10 to post the pillow to me from South Australia which I think is very reasonable, especially as I didn't pay for the return postage. I have never been into a Harris Scarfe store as we don't have any here in Perth, so have no experience of their physical stores, but I think their online customer service and online returns portal are exemplary. I was able to book the return online and print out the free returns label of which the local post office I had nominated to accept the item for return was notified before my arrival. From the reviews I've read, the physical stores seem to have issues with their customer service, but I think their online store order and returns has really got it right, in my case at any rate.
Customer Service 10/10
I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.
Best customer service at Bennets Green
Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.
Dinner set - mug arrived broken and no response to my email!
I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!
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I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.
- Physical Stores
A good store.
We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.
- Physical Stores
Fantastic customer service
My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.
Couldn't fault this store
The price for same quality (indeed same) items is not matched elsewhere. Shepparton store manager was fabulous and swift to rectify a problem I had with a vacuum, and a less than helpful young employee. Great range. Very satisfied with our local store.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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