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Harris Scarfe
2.2 from 302 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (66)
  • Return Claim MadeYes (24) · No (67)
  • Shipping
    2.1 (34)
  • Customer Service
    2.6 (29)
  • Warranty Claim MadeYes (3) · No (79)
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Fraudulent scammers

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

No product quality control and appalling customer support.

published

Made a large purchase of multiple items on the Harris scarfe online site and received 1 item a week later. I then spent the next 5 weeks chasing up my additional items with no response through their online contact customer service dept, except for an automated reply that they would respond within 48hrs. I finally got through to the customer service dept via a phone call and was told in a deadpan voice the products are no longer in stock and you’re receiving a refund! The customer service rep showed no sincerity of empathy and couldn’t have cared less about Harris Scarfe advertising goods online that are out of stock.
Clearly the company has employed either lazy or under qualified staff.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Colin Field
Colin FieldTura Beach
  • 6 reviews
  • 2 likes

No care no responsibility

published

Purchased some towels etc to be delivered to my son in Melbourne. However the goods were incorrectly sent
to my address in NSW which is the billing address not the delivery address.
Rang Harris Scarfe they told me they would not rectify the situation. Essentially bad luck. Lodged a complaint with Harris Scarfe however they failed to even respond. Disgraceful customer service.

Product Quality
3/5
Shipping
1/5
Kim
KimAU
  • 9 reviews
  • 13 likes

They cancelled my order with no explanation

published

I made an order for 2 products and they cancelled it with no explanation, the items are still available on their website to buy.

Incentivised Review No
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Phil E.
Phil E.
  • 11 reviews
  • 17 likes

Broken and still taking my money... Grrrrrr

published

I ordered 2 sets of crockery, waited longer than I would have expected but that's no big deal, when they arrived, I could hear the clatter of broken items inside, I opened it and yes 2 cups were smashed to smithereens. I contacted HS and they got back to me after I sent them pictures of the broken items also a Massive big chip on one of the dinner plates. I'm still waiting to get rid of this useless set and for them to STOP taking money out. DO NOT BUY FROM HARRIS SCARFE on line.

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Product Quality
1/5
Shipping
1/5
Michael H.
Michael H.Greater Melbourne (Metropolitan), VIC
  • 19 reviews
  • 6 likes

3 weeks later and still no delivery

published

Another company hiding behind "covid" for their pathetic logistics capability.

Ordered an air fryer on 17 August. It's now September 8th and I still have nothing.

Steer well clear and buy from a company that will actually deliver your goods!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Don’t accept orders you can’t honour and respond to your CUSTOMERS

published

Ordered a quilt and quilt cover online. Same as previous reviews, received email notification to advise quilt cover not available (still showing on website as being in stock a week after my query) and refund will be processed.
Very quick to take your money instantly online even if product not available but have to rely on business days for refund.
Emailed request to cancel quilt also as I had ordered as a set. No response.
Called Customer “Service” and like others who have reviewed, waited nearly an hour for my call to be answered.
Have sent numerous emails and have had one very non committal response.
Shame, Harris Scarfe used to be a go to but the service is now appalling.
Will shop elsewhere and happily pay more for a service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Cynthia
Cynthia
  • 3 reviews
  • 1 like

Customer service lacking

published

Have shopped with this company for years usually get what I order. Not this time add items to cart place order to be sent a computer generated response of have refunded your money as product no longer available.
Get a statement for one day’s transaction. Any other company sends out a statement end of each month so one can see what has been purchased and returned. When I rang kept on hold for almost an hour (sick of companies using covid for an excuse) if your so busy there are thousands looking for work. To be told oh your bill is even more than what the one day statement says and no information on the returns.

Have cut up my card and won’t be shopping here again.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Disaster

published

Where do I Start ? Their online ordering system is abysmal. How can a well known brand fail so miserably and have such an inept system ? They will process the order only to refund 5 minutes later. It clearly shows the items I'm after are in stock. No click and collect available, on hold for 45 minutes to an hour trying to speak to someone, then hanging up in frustration. Hopeless, the people in charge need to re- assess their strategies, I won't bother with this store ever again.

Product Quality
1/5
Incentivised Review No
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Dri GLO sheets WB

published

Sheets were no where near a QB and top sheet had holes in it, after no response they are now rags, twice now this has happened with sheets, will never order from them again

Product Quality
1/5
Shipping
1/5
Mozhde R.
Mozhde R.Sydney, NSW

The worst experience ever

published

The worst experience I had with an online shop ever. I have ordered a product wrongly and I realized it just after that. I have just called them to cancel my order just after I have placed it and they told me they have canceled it but just some days after that the post brought the product. I have called to the customer service more than 10 times and they always told me we ask somebody to call you and nobody called me from the company.

Incentivised Review No
Return Claim MadeYes
julie
julieIllawarra, NSW
  • 3 reviews
  • 3 likes

The worst experience ever

published

I ordered two pillows from their online store. After many phone calls and emails to customer service my pillows never came and in fact were delivered to an Address in Victoria and I am in NSW. Worst customer service, Very dismissive and telling me different story ever time I rang. Now asking for a refund.

Shipping
1/5
Incentivised Review No
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June
JuneGreater Melbourne (Outer), VIC
  • 2 reviews

Zero customer service.

published
Product Quality
1/5
Shipping
1/5
Eliza
ElizaPerth, WA
  • 8 reviews
  • 3 likes

Wrong Size Received and very complex return procedure

published
Incentivised Review No
Return Claim MadeYes
Rebecca
RebeccaKingston 2604, ACT
  • 5 reviews
  • 4 likes

Dodgy “sale” prices - for shame!

published

Received an email saying they were doing 40% off storewide. Really need some new pillows so I thought great! Get onto the website, go to pillows, get to my favourite one that I’ve been buying for years, only to see a massively inflated price with “40%” taken off, bringing it “down” to the regular price. Quickly googled the pillow to bring up other store prices, just to make sure I was right and the pillow hadn’t just gone up drastically in price, but no - prices in other stores confirmed it. Dodgy, dodgy, dodgy!

Incentivised Review No
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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