Reviewer Photos & Videos
Really great to shop at this store
Approximately 2months ago I went to the Morayfield store to buy a Food Processor...ended up with a Russell Hobbs Processor...the staff made my shopping experience absolutely great...For such young staff they were very helpful, friendly and informative...all had smiles as if they were pleased to be doing that job...I hope they keep up the great customer relations...also prices are very competitive, store very clean and organized, and there is a large range of products.
Customer service is terrible!
Hervey Bay service by [name removed] was terrible! Although the products and prices are good, I certainly would not return to this store! She was abrupt and rude and embarrassed me when I moved to another register so an elderly lady could put her purchases down.
What dreary shop
Harris Scarfe used to be ''that Adelaide'' shop. I sometimes wander into the one in Highpoint. It's extremely dreary. If I knew anything about retail psychology I could explain it better... I walk in the door, it's all going ok... but the further I venture in... well I just want to leave. They do have towels made in Australia though!
I really don't know... It's just a horrible store
Good after sale service
I order fairly regularly from their online specials. I have had a couple of incorrect or incomplete items sent which were promptly fixed by a call to their toll free service line. Shipping is reasonably fast (a week to receive at the most) via Aus post and their online stock levels are accurate.
Great after sale service, accurate stock levles, fast shipping.
A couple of incorrect / incomplete items received but rapidly and easily fixed.
Customer feedback, Harris Scarfe Womens dept.Adelaide City store.
Your store employee, [Personal Name Removed], was invaluable with her assistance in the Women's Dept.with the selection of clothes for my 80 year old mother. Her friendliness,time,patience and advise indicated to me she has great customer service skills. She took the time and care to assist with selection. Well done!
it would be nice if they Emailed order confirmation and details
Ordered during the Easter sale, my credit card charged, nothing from them in my email like a receipt/list of goods purchased or any acknowledgement I even placed and order.
The only thing I have received from them is just advertising, no idea what's going on with my order.
This has never happened to me before with any other store, normally there's some automated acknowledgement at least.
If i get it, then that experience will overide anything else because the prices were OK
If they try sub or remove things, going to be annoying as the only proof of purchase so far is what I wrote down myself and the charges on my CC bill.
Best manager and staff
I would like to say what a pleasure it is to shop at Harris Scarfe Ulverstone Tasmania. I have shopped at all the other stores in Tasmania, but the service I have recieved from the manager and staff at the Ulverstone store is the best. I travel from Launceston to Ulverstone to shop. I would like to congratulate [name removed] on the job she does as the manager, nothing is a problem to her, always has a smile for every one and treats each customer that they are VIP customer. Her staff are the most helpful people I have had the pleasure to be served by.
Consistently great service
I regularly shop at Harris Scarfe in Geelong and find their service and product range (especially bedding) one of the best in the area. Wait for their sales as prices are usually very good (and they'll price match if you see better). Service standard has improved over the years, I wish I could say the same about Target and Big W.
Service, range and prices.
I'm a regular shopper at Forest Hill, Victoria and go to all the sales but a lot of products don't have prices and we always seem to be asking staff who have to go to the check out for a price - put price 'zappers' in all your stores and make is easier on staff and customers!!!!
Range of products
Great prices Great Service
I know that a lot of people sometime don't have great times at department stores.
But I did!
I went to the Springvale Harris Scarfe Home store only to have a look at the new centre.
Well I had a fantastic time.
I was greeted at the door and throughout the store all the staff were smiling and happy.
I had a few questions about sheets as I was looking at buying a new bed with a topper and was over joyed by the amount of knowledge the staff had.
Very happy with the products I purchased, the prices and most importantly the service!!!!
I have even taken my friends there and they love it!
a good store that stocks a variety of household items as well as clothing and camping good. if you see an item on sale you need to get in there a they often run out but the trip is well worth is as oten great savings can be found
a variety of good and prices in store, you can get homewards, clothing, camping goods, linen, food items (chocolate in particular) and shoes. often found in large shopping centres. catalogues have some great specials and you can layby items if you require. friendly staff although they can be difficult to locate at times. prompt service at cash registers
store items especially in catalogues can be difficult to find and are often sold out. staff assistance can be difficult to find
Great kitchen bargains to be had
This shop has so many bargains they have fantastic specials on all the time. They have top of the range name brand kitchen pots and pans and many kitchen accessories that are heaps cheaper then the recommended retail price. They also have fantastic specials regularly i got a pan set that was meant to be $689 and it was this price in all the other stores including Myers and David Jones. At Harris Scarfe i got the set on special for $150 and they are just fantastic i would highly recommend it and i now don't shop anywhere else for kitchen supplies.
Great discounted brand names won't buy anywhere else
We shop at Harris Scarfe regularly. Chermside store is great. :-)
Have bought shirts pants and loafer shoes for hubs who does the corporate stuff. Pierre Cardin, Van Heausan, Julias Marlo, Thomas Appleby. (sp??) Bracks (can spell that one LOL) Bought a boxed Pierre Cardin work shirt and tie for $29 and didn't like the tie, the sales assistant let us swap it for one off the shelf!
Hubs frequently laughs at his colleagues who have paid top dollar for their same brand named clothing, and chortled at their horrified looks from his sugges...tion that he only paid $29 for his shirt (including a tie) when they are standing around in their matching $80+ shirt!!! Frequently buy the 1000 thread count sheets, and love them. Always get positive comments from guests about how lovely the sheets are! Great buying for under 90 bucks. I've bought glass wear from them, crockery, cutlery, fry pans, at least 6 x pillows, doona covers (heaps of people love that cover!) bed packs x2 (7 piece set with duvet and matching pillows & european cases, rolls and decorative mini pillows etc) pictures, face washers, leather handbag - pack pack style + kitchen bits n bobs. All at massively discounted prices. ie one of the bed sets was on special and then reduced to clearance for $39. Discount stores sell poorer quality packs for more than that.
I was very upset when Harris Scarfe Elizabeth closed down as i had built a great repore with staff. I felt alot of the time that the store would have functioned better if it had more direction and staff. Many of the young staff gave very polite customer service. I did however dislike the refund policy and how it was very strict. When i lost my child in the store both Brooke and Rob who were in the General Office were exceptional by ringing centre management as well as putting out intercom pages throughout the store. They made my shopping experi...ence worthwhile. I am very sad that Hs has closed this store and I am disappointed that Myer has bought these staff and their store. I always received excellent service from the General office Staff Untidy, Understaffed, Poor Product Brands, Repair and Refund Policy
While it can be frustraing that products featured in their catalogues are rarely in stock during the sales, I have learnt to not read the catalogues but just to go in store and see what I can find. I purchased a set of Stanley Rodgers Steak Knives for $23 today, reduced from $79.99.
Sell quality brands for a discounted price.
Rarely have products featured in their catalogues in store during sales. Does not sell children's or babies clothes. Every store I have been in are messy with bits and pieces of stock everywhere making it hard to find what I am looking for, this is frustrating especially when I am in a hurry.
I also work at Harris Scarfe, and i have to say that i am not shocked by some of the comments that have been made. One thing that does need to be understood is that the floor and office staff do there best.. There is a lack of people on the shop floor do we do the rosters no..... we do not deserve to come into work and get abused and insulted for doing our job. I help customers who have a problem and can be understanding and polite.. i know how they frustrated they may feel sometime... BUT customers who come up to me and say "god finanly i have...found someone, NOW where is this, or get this for me"... why would i bother helping them and being polite... why would anybody.... Harris Scarfe has CHANGED i hear customers say it used to have this etc etc etc but its not like that now THERE IS less staff,LESS product knowledge ..i love working there the peopel are amazing.. like i said though we can only do what we can, what we are told... SO PLEASE STOP COMPLAINING... STAFF running around trying to get everything done
Cheap shop with some bargains
I have shopped at Harris Scarfe for years and recently purchased their 'deal of the week' online. I have always found their products the cheapest on the market and they have some great brands.
Cheap, great range
Service can be poor at times
I don't have any bad experience with Harris Scarfe so far. I get Harris Scarfe's discount catalogue every week, and I always check for stuff on special. Great discounts for good quality products. I've bought a pasta machine at $35 (50% off), cast iron pan $37 (about 70 - 80% off) and some diana ferrari supersoft shoes under $50 per pair (50% off) etc. Having said that, you do need to shop around and compare prices.
I agree with some reviewers that the staff won't hang around customers, who might get frustrated when they want assistance. Personally I don't have that problem. If you take the items to the cashier counter and ask the staff, they all seem quite friendly and helpful.
Great discounts, good products
Good value for money if you know exactly what you want, but its always good to shop around. When they have a sale, and you know what you are looking for, its a good deal. The sales are pretty good, but choice may be limited. It is worthwhile to check out the catalogue first. Manchester is really good and lots of choice.
I have bought a lot of Manchester items here when they had a sale and have saved money and the quality is pretty good. I have bought great Egyptian cotton towels and sheets from Harris Scarfe. They also have a good selection of...
A shop with a reasonable range of products at a reasonable price. It was a pleasure to troll the shop and the staff were more than helpful.
Have only shopped their once. I did find the range and quality of product on par somewhere near a Robins Kitchen. Many of the products were a good price and good quality. I did buy some knives and other products for thr kitchen there and have been happy with the quality. I dont tend to shop there anymore as I can get exactly what I need at a Myer for a similar price and with the addedd benefit of a loyality program.
None really; woule be good if there was a loyality program.
I go to Harris Scarfe to buy manchester, kitchen items and shoes that I have seen advertised in their catalogues. I find their sale prices to be generally very good. However, when only some items from a range are discounted their posters/tickets are not very good at defining what is reduced and what isn't, which I find frustrating. Also, sometimes they don't have the advertised product available in store and instead put a similar full priced item on display which you think is the reduced item but it not.
I don't really like their clothing r...
the only harris scarfe store i have been in was the one in adelaide city. my opinion based on this is that the store could have been kept cleaner than it was the times i have been in there as in the floor and also staff could have been restocking and doing a quick pick up of clothes even though it is the customers that seem to trow them around. great kitchenware, alright priced, clothes are not for me.
good range of products and brands, easy to find layout, great kitchenware
not a fan of the clothing lines at all, the store in adelaide that i used to go to could have been kept cleaner.
Mostly a handy to where I live, that is Moonah store, occasionally visiting your Hobart store, as above your service is as I say goes highly recomended. Pricing is affordable, quality always. Even when Ive been to Adelaide, it is excellent.
Have found in mens clothing, QUALITY that is best, service always friendly. Staff are most helpful.
Removal of The Cafe from Harris Scarfe in Hobart, it was a place where to meet, and have a coffee or a meal or both.
I find Harris Scarfe is a great place to shop. The staff are very friendly and are always willing to give you a helping hand. They have great sales every single week. You can always trust Harris Scarfe to have great brands at a low price. Never once have i left a Harris Scarfe store without a great bargain!Harris Scarfe is quite understaffed, and i belive if there were just a few more staff in each department, the store would be even better than it is now. I often hear customers complaining about incorrect sale signs, but i have noticed that th...e signs are almost always correct. The signs are clear, people just need to read them properly. Also, i often hear customers complaining about not being happy with the return policy. They offer a 14 day refund policy if you just change your mind...which i think is great. They do not refund pillows, quilts etc. but that is understandable due to hygiene reasons. It is understandable that you can't return a product without a reciept. Customers need a reciept to prove that it was even purchased at Harris Scarfe, or so staff know how much it cost and the time of purchase. Friendly staff. Great sales. Good quality products Understaffed Do not offer rainchecks Do not hold stock
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