Reviewer Photos & Videos
Come to Albury if you want good customer service
I always purchase my linen here. The customer service is consistently good with people sharing knowledge about the products. They have quality sheets, dona and pillows. The store is well organised and people are friendly.
I am a happy customer of HS
I have been a customer for about five years. Sometimes I fail to get the required size and colour of items but the delivery has always been fast and reliable.
First time shopping online.....
Bought 2 sets of dinnerware plates and some small items, yes did arrive in 3 lots but when I complaint about 2 bowls been damaged during transport, no many questions asked they did replace straight away.... Good experience overall!!
Really great to shop at this store
Approximately 2months ago I went to the Morayfield store to buy a Food Processor...ended up with a Russell Hobbs Processor...the staff made my shopping experience absolutely great...For such young staff they were very helpful, friendly and informative...all had smiles as if they were pleased to be doing that job...I hope they keep up the great customer relations...also prices are very competitive, store very clean and organized, and there is a large range of products.
Good after sale service
I order fairly regularly from their online specials. I have had a couple of incorrect or incomplete items sent which were promptly fixed by a call to their toll free service line. Shipping is reasonably fast (a week to receive at the most) via Aus post and their online stock levels are accurate.
Great after sale service, accurate stock levles, fast shipping.
A couple of incorrect / incomplete items received but rapidly and easily fixed.
Customer feedback, Harris Scarfe Womens dept.Adelaide City store.
Your store employee, [Personal Name Removed], was invaluable with her assistance in the Women's Dept.with the selection of clothes for my 80 year old mother. Her friendliness,time,patience and advise indicated to me she has great customer service skills. She took the time and care to assist with selection. Well done!
Best manager and staff
I would like to say what a pleasure it is to shop at Harris Scarfe Ulverstone Tasmania. I have shopped at all the other stores in Tasmania, but the service I have recieved from the manager and staff at the Ulverstone store is the best. I travel from Launceston to Ulverstone to shop. I would like to congratulate [name removed] on the job she does as the manager, nothing is a problem to her, always has a smile for every one and treats each customer that they are VIP customer. Her staff are the most helpful people I have had the pleasure to be served by.
Consistently great service
I regularly shop at Harris Scarfe in Geelong and find their service and product range (especially bedding) one of the best in the area. Wait for their sales as prices are usually very good (and they'll price match if you see better). Service standard has improved over the years, I wish I could say the same about Target and Big W.
Service, range and prices.
First time buying online with HS
I ordered 3 pairs of shoes from their online store and thought it was pretty good service. Two pairs came first and i thought they had forgotten the third so i called them and they were very helpful and told me that they were delayed and had just been mailed out. So i did have to wait a week or two for all 3 pair but still was happy considering the shoes were very expensive but i got 50 % off them.
Good customer service on the phone
Had order shipped in two lots
Great prices Great Service
I know that a lot of people sometime don't have great times at department stores.
But I did!
I went to the Springvale Harris Scarfe Home store only to have a look at the new centre.
Well I had a fantastic time.
I was greeted at the door and throughout the store all the staff were smiling and happy.
I had a few questions about sheets as I was looking at buying a new bed with a topper and was over joyed by the amount of knowledge the staff had.
Very happy with the products I purchased, the prices and most importantly the service!!!!
I have even taken my friends there and they love it!
Great kitchen bargains to be had
This shop has so many bargains they have fantastic specials on all the time. They have top of the range name brand kitchen pots and pans and many kitchen accessories that are heaps cheaper then the recommended retail price. They also have fantastic specials regularly i got a pan set that was meant to be $689 and it was this price in all the other stores including Myers and David Jones. At Harris Scarfe i got the set on special for $150 and they are just fantastic i would highly recommend it and i now don't shop anywhere else for kitchen supplies.
Great discounted brand names won't buy anywhere else
We shop at Harris Scarfe regularly. Chermside store is great. :-)
Have bought shirts pants and loafer shoes for hubs who does the corporate stuff. Pierre Cardin, Van Heausan, Julias Marlo, Thomas Appleby. (sp??) Bracks (can spell that one LOL) Bought a boxed Pierre Cardin work shirt and tie for $29 and didn't like the tie, the sales assistant let us swap it for one off the shelf!
Hubs frequently laughs at his colleagues who have paid top dollar for their same brand named clothing, and chortled at their horrified looks from his sugges...tion that he only paid $29 for his shirt (including a tie) when they are standing around in their matching $80+ shirt!!! Frequently buy the 1000 thread count sheets, and love them. Always get positive comments from guests about how lovely the sheets are! Great buying for under 90 bucks. I've bought glass wear from them, crockery, cutlery, fry pans, at least 6 x pillows, doona covers (heaps of people love that cover!) bed packs x2 (7 piece set with duvet and matching pillows & european cases, rolls and decorative mini pillows etc) pictures, face washers, leather handbag - pack pack style + kitchen bits n bobs. All at massively discounted prices. ie one of the bed sets was on special and then reduced to clearance for $39. Discount stores sell poorer quality packs for more than that.
I also work at Harris Scarfe, and i have to say that i am not shocked by some of the comments that have been made. One thing that does need to be understood is that the floor and office staff do there best.. There is a lack of people on the shop floor do we do the rosters no..... we do not deserve to come into work and get abused and insulted for doing our job. I help customers who have a problem and can be understanding and polite.. i know how they frustrated they may feel sometime... BUT customers who come up to me and say "god finanly i have...found someone, NOW where is this, or get this for me"... why would i bother helping them and being polite... why would anybody.... Harris Scarfe has CHANGED i hear customers say it used to have this etc etc etc but its not like that now THERE IS less staff,LESS product knowledge ..i love working there the peopel are amazing.. like i said though we can only do what we can, what we are told... SO PLEASE STOP COMPLAINING... STAFF running around trying to get everything done
I shop at Harris Scarfe all the time, and know how frustrating it can be to have to wait to get a price checked because the "technology" and higher powers of Harris Scarfe can't get the pricing of products right. I see the employees, the poor teenagers they put on checkouts during the week and weekends, dealing with arrogant customer after arrogant customer. Considering the way most of the morons that they have to deal with treat them, going off about the slightest error made by management far above them, im amazed that staff never crack and ha...ve a go back. Personally I hold a lot of respect for the patience shown by the teenage staff. Only last saturday i was in the store purchasing an item, when a man was overpriced, and came back into the store all flared up for a fight. I was currently being served by a young fellow named Thomas. The other assistant on the counter, Amanda, greeted the man and was greeted with abuse and swearing of which i found there was no need for. The man continued to abuse her, so my assistant walked over and asked what the problem was, only to be greeted with more abuse. Amanda then swapped and came and finished my sale for me, while the boy tried to help the still fuming man. AFter a while of valiantly trying, he then called a manager, who had little more luck then he did. I do not understand why the nessecity arises to abuse staff on registers, who have done nothing wrong. I personally thank and congratulate both Amanda and Thomas for the service i recieved, and wish them luck to keep dealing with you arrogant, rude people that flood the store. Decent quality products. Poor pricing.
Cheap shop with some bargains
I have shopped at Harris Scarfe for years and recently purchased their 'deal of the week' online. I have always found their products the cheapest on the market and they have some great brands.
Cheap, great range
Service can be poor at times
I don't have any bad experience with Harris Scarfe so far. I get Harris Scarfe's discount catalogue every week, and I always check for stuff on special. Great discounts for good quality products. I've bought a pasta machine at $35 (50% off), cast iron pan $37 (about 70 - 80% off) and some diana ferrari supersoft shoes under $50 per pair (50% off) etc. Having said that, you do need to shop around and compare prices.
I agree with some reviewers that the staff won't hang around customers, who might get frustrated when they want assistance. Personally I don't have that problem. If you take the items to the cashier counter and ask the staff, they all seem quite friendly and helpful.
Great discounts, good products
Harris Scarfes is always good for a bargain around sale time. I recently picked up a stainless steel cutlery set for over half price off. You can find some decent clothes there if you pick through it, they are also very cheap in the sales. Return policy not as good as other department stores. The stores are not neat and tidy. I find them to be a bit disorganised as if they are trying to fit a lot of stock into a small place.
Their return policy is no where near as good as Myer or Target. Myer allow you to return things in 'a r...
The product seems not very fashionable for clothes and manchester. For electronic product, ususally you won't find the new products available in other big stores are available here. The brand of many products are also seems only available in this store, therefore lack of comparsion of the quality and price.
Location of some of the stores in Canberra is convenient. The price is cheap when certain items in on special.
When items (particularly good product that the same brand is comparable at other big stores)are on special, usually they are not availalbe even if you are there at the store pretty early. A bit disappointed.
Mostly a handy to where I live, that is Moonah store, occasionally visiting your Hobart store, as above your service is as I say goes highly recomended. Pricing is affordable, quality always. Even when Ive been to Adelaide, it is excellent.
Have found in mens clothing, QUALITY that is best, service always friendly. Staff are most helpful.
Removal of The Cafe from Harris Scarfe in Hobart, it was a place where to meet, and have a coffee or a meal or both.
Harris scarfe has always been a great store I have shopped with them for many years never had a problem of any kind their sales are great I buy almost all my kitchen ware there when there is a sale on savings are great also manchester carry some top brands of towels and bed linen also pillows once again wait for a sale they discount down really well staff over all have been very helpful and friendly like anywhere you occasionally will come across somebody having a bad day but guess if we are to be honest we all have them.
location ...good sales
I find Harris Scarfe is a great place to shop. The staff are very friendly and are always willing to give you a helping hand. They have great sales every single week. You can always trust Harris Scarfe to have great brands at a low price. Never once have i left a Harris Scarfe store without a great bargain!Harris Scarfe is quite understaffed, and i belive if there were just a few more staff in each department, the store would be even better than it is now. I often hear customers complaining about incorrect sale signs, but i have noticed that th...e signs are almost always correct. The signs are clear, people just need to read them properly. Also, i often hear customers complaining about not being happy with the return policy. They offer a 14 day refund policy if you just change your mind...which i think is great. They do not refund pillows, quilts etc. but that is understandable due to hygiene reasons. It is understandable that you can't return a product without a reciept. Customers need a reciept to prove that it was even purchased at Harris Scarfe, or so staff know how much it cost and the time of purchase. Friendly staff. Great sales. Good quality products Understaffed Do not offer rainchecks Do not hold stock
It was a pleasure to shop there and even though not close to my house, was worth the extra drive.
I will definitely go there again if my local Harris Scarfe does not stock sale items.
I thought the shop in Cranbourne was very well set ou particularly for a busy sale. The staff were helpful and happy in their job. Compared to other Harris Scarfe shops this shop was a pleasure to shop at. It was a fantastic sale and I saved sevral hundreds of dollars.
Some of the aisles were narrow particularly in crockery which made it dificult to manoeuvre a trolley and possible mishaps could happen with children.
I would say that Harris Scarfe sits somewhere between a Target and a Myer. They have some products that both other stores stock. The prices are very reasonable to start off with which makes the big sales worth going to because there are genuine markdowns on already reasonable prices. I hear that Myer is acquiring the Harris Scarfe stores, i just hope they learn a thing or too from them about customer service before they acquire them and get rid of the staff!
SOUTHLAND STORE - Very friendly staff, good prices, genuine discounts when there is a s...
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