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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,073 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (137)
  • Return Claim MadeYes · No (165)
  • Customer Service
    3.4 (152)
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David

DavidBrisbane

  • 2 reviews

Excellent service

published

We contacted Harvey Norman after 2 competitors of theirs were unable to supply the washing machine as advertised on their websites. Harvey Norman at Everton Park had plenty in stock and we were given excellent service from Craig who also threw in a surge buster for free. He explained the ins and outs of the product and we were soon heading home with the machine loaded in the back of the car. We couldn't have wished for a better customer experience all round.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEverton Park Brisbane
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Happy customer

published

Thank you to Paul Young at Harvey Norman Midland, very helpful and friendly in buying our new fridge and to the delivery team..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMidland
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MRC

MRCGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 9 likes

iRobot price

published

I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawading VIC
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Bazcar

BazcarSydney Surrounds, NSW

  • 31 reviews
  • 20 likes

Not anymore

published

Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationErina
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Tony Green

Tony Green Greater Melbourne (Outer), VIC

Superb Service quality at chirnside Park store.

published

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park Victoria
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Black Ice

Black IceGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Shocking Customer service

published

Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone, Victoria
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David R

David R Canberra 2600, ACT

  • 2 reviews

No back up Service

published

I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
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kanna g.

kanna g.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Horrible customer service - Hoppers crossing TV department

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers crossing, Victoria
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CMC

CMCSouth East Queensland, QLD

  • 15 reviews
  • 7 likes

Never nonsense during a sale

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh waters
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Amanda T

Amanda T

  • 4 reviews
  • 4 likes

Do NOT recommend

published

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHervey Bay
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Never again

Never againMetropolitan Adelaide, SA

Too much questions

published

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Aimee

AimeeWide Bay-Burnett, QLD

Steve Harvey Norman Harvey Bay

published

We brought a brand new TV and accidentally threw out the remote with packaging. One phone call and we were lucky enough to get St.eve and he had us sorted out with a new one within the hour. You’re a legend St.eve

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Bay
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Nandasiri

NandasiriGreater Melbourne (Outer), VIC

Never shopping here again

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadmeadows
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MONTROSE

MONTROSESouth East Queensland, QLD

  • 12 reviews
  • 21 likes

Excellent service from Bundall QLD store

published

Saturday morning, December 12, 2020, I needed to order a replacement for my 12 year old microwave oven.

After contacting a similar company on the Gold Coast, and finding their order/delivery systems useless, I contacted Harvey Norman at Bundall.

Around 10.10am phoned the Bundall store - the store phone was answered immediately, transferred to Massey - arranged payment, delivery and installation within ten minutes. Invoice was emailed within ten minutes.

Consequently, the microwave was delivered and installed by 11.35am the same morning.
Excellent customer service!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBUNDALL - GOLD COAST QUEENSALND
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Troj

Troj

  • 9 reviews
  • 6 likes

No zip pay instore

published

No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGympie
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Very personalized customer service - Thank you Hitesh !!!

published

I Bought AC and Portable Air cooler from Harvey Norman Store Sunshine. I was amazed by the customer service provided by Mr Hitesh. He was very good on explaining the product and its features and also to read customer mind and offer relevant product which made it easy for me to decide. He is a star to Harvey Norman Team in Sunshine, I am sure all other staffs are amazing as well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine, VIC
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Kate

KateGreater Melbourne (Inner), VIC

Rude - taking money and not getting the product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston Victoria
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Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park
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Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 36 reviews
  • 26 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
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Norma Carrier

Norma CarrierSouth East Queensland, QLD

  • 2 reviews

Scratch and dent

published

Hi guys we bought a washing machine , dishwasher, 2 fridges and a whole lot of other things over the years at the scratch and dent section. Honestly would not shop anywhere else. The guys at the Bundall store are so pleasant and helpful keep up the good work.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall Qld
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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