Great safety net depending on cost
Purchased an em7000 cafe series coffee machine 3.5 years later it developed a small leak. Claimed with product care plan and received a 600 store credit to purchase new machine
Vax vacuum cleaner - Pet pro
Bought Vax from Harvey Norman 2 Mths later the head stopped functioning. Went to store ( Broadmeadows ) they ordered new one after 2 weeks rang to see if had arrived. Not yet so they rang rep he said on the way.
1 more week goes by rang again and they said they will get back to me as they don't know where it is.
Very frustrating when under warranty. If i ordered a new one i think they would have it within the week.
I order from China and get within 4 days. Go figure
Too big to have average customer service.
They have a bad return policy. They're average at everything else, but their return policy is the reason I won't be returning.
You just can't return items unless they're broken. You may have been sold on a product to realise the sales rep lied and the reviews are actually terrible, too bad. No returns.
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Very Happy with my service.
I was very worried after buying a Steamer for my tiles that I would be taken for a ride when it turned out it wasn't what I was looking for. But I was completely wrong! The Bondi Junction staff were nothing but nice and helped me get a full refund right away! It's a shame the product wasn't right but the service was a delight! :)
The reviewer stated that an incentive was offered for this review
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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