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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 2 of 54)

2.9 from 1,073 reviews · View Statistics

Reviews

  • Product Quality
    3.5 (195)
  • Return Claim MadeYes (42) · No (165)
  • Customer Service
    3.0 (214)
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Amanda T

Amanda T

  • 4 reviews
  • 4 likes

Do NOT recommend

published

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

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Never again

Never againMetropolitan Adelaide, SA

Too much questions

published

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Aimee

AimeeWide Bay-Burnett, QLD

Steve Harvey Norman Harvey Bay

published

We brought a brand new TV and accidentally threw out the remote with packaging. One phone call and we were lucky enough to get St.eve and he had us sorted out with a new one within the hour. You’re a legend St.eve

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Nandasiri

NandasiriGreater Melbourne (Outer), VIC

Never shopping here again

published
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Moonlight

Moonlight

  • 2 reviews

Excellent Customer Service

published

I bought a NutriBullet from Harvey Norman Melbourne City store a while back and since then, I had several issues with it. However, the manager (Ian) was very helpful and both times he sorted the issue out for me promptly and without any problems. Even though the blender I bought wasn't great, I would definitely still shop from this store, as I can trust them to be cooperative and empathetic.

Customer Service
Incentivised ReviewNo
Store LocationHarvey Norman Melbourne City (QV)
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Hamed

HamedSouth East Queensland, QLD

  • 3 reviews

Terrible

published

totally unhappy with delivery service. Crashes on fridge. Called them to fix it but did not reply. Still waiting for them.

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MONTROSE

MONTROSESouth East Queensland, QLD

  • 12 reviews
  • 21 likes

Excellent service from Bundall QLD store

published

Saturday morning, December 12, 2020, I needed to order a replacement for my 12 year old microwave oven.

After contacting a similar company on the Gold Coast, and finding their order/delivery systems useless, I contacted Harvey Norman at Bundall.

Around 10.10am phoned the Bundall store - the store phone was answered immediately, transferred to Massey - arranged payment, delivery and installation within ten minutes. Invoice was emailed within ten minutes.

Consequently, the microwave was delivered and installed by 11.35am the same morning.
Excellent customer service!!!

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Incentivised ReviewNo
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Troj

Troj

  • 9 reviews
  • 6 likes

No zip pay instore

published

No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!

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Lisa

LisaSouth East Queensland, QLD

Great customer service

published

Tom from Harvey Norman, Fortitude Valley replaced our lg microwave that was out of warranty on the spot!! He even carried it to our car and took the old one away. Now that is the service we all want but so often do not receive. That is why we continue to shop at Harvey Norman. Keep up the great work team, we will continue to come back.

Incentivised ReviewNo
Store LocationFortitude Valley
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Con Artists

published

We purchased some air conditioning units from the Preston store. We were promised installation and that the window units would be problem. This is incorrect. Their "installation guys" did not show up or return calls, no one else is able to install both window units and split systems. It's one or the other. We now have to figure out how to return massively heavy air con units to them to try and get our money back. Lost our business for life.

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Very personalized customer service - Thank you Hitesh !!!

published

I Bought AC and Portable Air cooler from Harvey Norman Store Sunshine. I was amazed by the customer service provided by Mr Hitesh. He was very good on explaining the product and its features and also to read customer mind and offer relevant product which made it easy for me to decide. He is a star to Harvey Norman Team in Sunshine, I am sure all other staffs are amazing as well.

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Frozen Out

Frozen OutGreat Southern, WA

Nobody home at Harvey Norman Albany WA

published
Incentivised ReviewNo
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Ajay

Ajay

  • 3 reviews
  • 2 likes

Surprised and Shocked

published
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Kate

KateGreater Melbourne (Inner), VIC

Rude - taking money and not getting the product

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Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

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Deep

DeepGreater Melbourne (Outer), VIC

  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

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Joanne O.

Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMunno Para/Smithfield SA
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Alison

AlisonHunter Region, NSW

Excellent Customer Service at Kotara

published

Recently we had a problem with rust in an oven purchased 5 years ago. Harvey Norman’s customer service was outstanding and they arranged a replacement oven to be delivered to our home. We were already regular customers but will now shop with extra confidence.

Customer Service
Incentivised ReviewNo
Store LocationKotara NSW
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Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 36 reviews
  • 26 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
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Norma Carrier

Norma CarrierSouth East Queensland, QLD

  • 2 reviews

Scratch and dent

published

Hi guys we bought a washing machine , dishwasher, 2 fridges and a whole lot of other things over the years at the scratch and dent section. Honestly would not shop anywhere else. The guys at the Bundall store are so pleasant and helpful keep up the good work.

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Page 2 of 54
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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