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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 2 of 9)

2.9 from 1,080 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (140)
  • Return Claim MadeYes · No (168)
  • Customer Service
    3.4 (155)
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Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park
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Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 36 reviews
  • 26 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
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Norma Carrier

Norma CarrierSouth East Queensland, QLD

  • 2 reviews

Scratch and dent

published

Hi guys we bought a washing machine , dishwasher, 2 fridges and a whole lot of other things over the years at the scratch and dent section. Honestly would not shop anywhere else. The guys at the Bundall store are so pleasant and helpful keep up the good work.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall Qld
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Speed Queen fantastic washing machine

published

Quick wash cycle, easy to use and very suited to my large family. We had to replace our Maytag and was recommended speed queen to be of equal long lasting reliability.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah
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MKW

MKWSydney, NSW

Extremely Arrogant and Rude Sales People

published

I have had consistently bad and rude experience with sales people at Auburn shop for last 10 years or so. Today, I experienced again with two different sales women: one just walked away without comments when I asked about a discount after price match for a high end fridge with another store. The second one at the washing machine/dryer aisle when she told me in direct words that "We work here for commission, I don't have time to explain features if you are not going to buy it today. I suggest do your research online and come back and I can give you a quote. I have a lot of customers and phone calls to attend to".

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn
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Rubbish washing machine

published

We bought a top of the line washing machine and the first one was dropped in the store room, but still released to us. The second one, after they replaced the damaged one (without too much drama, in their credit) washes like a piece of poo. The manufacturers fault, not HN. Very professional in our dealings, thanks.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMount Maunganui
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The reviewer stated that an incentive was offered for this review

Tomo

TomoSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Dont buy Optus via Harvey norman

published

I purchased a Samsung phone from Harvey Norman on the gold coast ( bundall) recntly with the offer to move over to Optus Guess their Staff are out of their depth with regard to accountability when it comes to service It not us its optus with the problem Dont touch harvney norman

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbundall queensland
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Stephen B.

Stephen B.

  • 2 reviews

Bathroom Renovations

published

Purchased everything required for my new master bathroom From tiles to bathtub, the installers were great and Harvey Norman team was brilliant in covering any issues that arose, spent over $50,000 to build this dream bathroom and the HN boys made it my dream, plus following up on warranties was brilliant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaringbah NSW
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Ian

IanSouthwest, VIC

  • 3 reviews

Appliance and Service

published

Excellent Service and a great range of Appliances always and home delivery is always available and can easily do On Line orders and purchasing. Can take advantage of Interest free terms if required.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds Victoria
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Brooksplace

BrooksplaceCentral West, NSW

  • 2 reviews
  • 4 likes

good range of products knowledgeable staff

published

I have made a lot of purchases from Harvey Norman and have always found the staff, helpful and friendly with a good knowledge of their range of items so they can advise me the best to buy. A couple of times I have had to use the warranty or product care and the service from the staff at Bathurst has been the best.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBathurst, NSW
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HonestBob

HonestBobBrisbane

  • 12 reviews
  • 11 likes

Price match guarantee is a scam

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEverton Park, Brisbane
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pitiful

pitifulSydney, NSW

Disgusting service

published

I recently bought a pair of Liebherr frigs’ from Harvey Norman Castle Hill. They delivered the wrong one ( not the one that was on their showroom floor) that I bought but a different one. They would not take responsibility for it and charged me $700 to deliver the correct one and pick up the wrong one . I have written to their complaints dept 3 times now and have not had the courtesy of a response as yet . It is not as though I didn’t know what I was buying as I have 3 sets of the same frigs’ now, all bought from Harvey Norman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
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Brendan M.

Brendan M.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 4 likes

Poor after sales service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
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Isobel Porter

Isobel PorterSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Customer service is very poor

published

The online cashback promotion does not pay out. I contacted the sales person and he was not helpful. I spent 3 days working on it and will not use Harvey Norman again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
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Brilliant service from such great staff

published

Came in to buy a fridge on Saturday found one checked availability out of stock but said we could buy floor stock sorted paid and delivered by a great guy on Sunday
Win win thankyou so easy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationArmadale Perth w.a
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Nightingale

Nightingale

  • 18 reviews
  • 11 likes

Dents in stock with every purchase

published

We purchased over $10,000.00 worth of stock, Beds and Speed Queen washing machine, the Speed Queen was not installed as promised and it was dented and scratched, just purchased a Westinghouse Oven it has a dent in it. Every time we purchase there are dents and damage to stock. Customer service is apalling. Had to wait a week for delivery and if I wanted to return the oven would have to wait a week for collection of item and have no oven for cooking for a second week.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park
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Waraich

WaraichGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Perfect service

published

Great service and knowledge. Really helpful when I bought my AEG washing machine 8000 series. They had lots of information of most of the products. Harvey Norman Sunshine is my favourite one.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine, Vic
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Olympia

OlympiaHolder 2611, ACT

  • 2 reviews

Enjoyable shopping experience

published

I was in store yesterday, bought some home furnishings. The staff were really helpful and showed me some other options to go with them. I'd definitely go again and check out the site.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHolder
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The reviewer stated that an incentive was offered for this review

Emma

EmmaSydney, NSW

  • 4 reviews

Great selection

published

Harvey Norman not only have the best selection of applicanes but their staff are always so helpful and ready to help with any query. I highly recommend them for all appliances.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
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Maya

MayaMetropolitan Adelaide, SA

  • 5 reviews

Transaction 9207754, Thank you Mick L, 6418/138

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman Gepps Cross HQ
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Page 2 of 9
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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