Had a horrible experience with the Harvey Normal in Broadway. Bought a washing machine online from there but were informed could not be picked up there and would have to be transferred to another location. Ok cool whatever. we needed it ASAP but we’re informed by staff member on the phone we could not pick it up at the weekend as nowhere will let you pick up white goods for health and safety reasons. Almost believed him too. Went to collect in warehouse and they had not been told about it even though we had been informed it was ready to pick up there. We ring call center who calls us back and says there not picking up. We put them on the phone from our mobile. Finally resolved but nah horrible experience from the site to the end.
Poor customer experience from store to post-sales. They've lost the personal touch.
There are many cheaper online options for appliances today, but I am happy to pay a bit more in exchange for good, personalised customer service. I didn't find that at Harvey Norman.
I bought a washing machine on a Saturday morning and it was delivered the next Sunday and from the service in the shop, the delivery and the post-sales it has been a pretty bad experience.
I purchased a washing machine online, the promotion at the time of purchase was "Included Delivery, Installation, Removal (from premises) & free washing powder" . I was not home at the time of delivery, but yet i had my grandmother here who was watching the kids. The delivery men who installed the machine advised my grandmother that if we wanted the machine taken from our premises, we would need to pay an additional $20 - which she paid without hesitation as she believed she was doing the right thing.
When i got home she told me what had h...appened. I enquired with the help team at Harvey Norman who advised that the removal included was in fact, from the premises, and that it was too hard to follow up as there was no receipt for the $20 paid - Of course there wasn't, these men SCAMMED my 80 year old grandmother!!! All people need to be aware of this - make sure that if you are not home, that the person that is is actually aware of all terms or they will get you too!
- Retail Stores - Appliances
Waiting for delivery over one month
I purchased a dryer on 23 June 2018 and was advised delivery (at $60 + $20 removal of old appliance) would take up to 2 weeks. On 24 July 2018 no dryer and no contact. Rang to find out what was happening and was disconnected after being on hold for 20 minutes. Drove to store and advised it was sitting in a warehouse.
Not great customer service
Not great customer service - have been a few times and always had a long wait. Would go elsewhere if it weren't for prices.
Product care over sell on a computer for school was Bullswool.
The salesperson overstated cover. When a was a problem on checking if product would covered a breakage. The product care was no different to another product care that Harvey Norman sells. The salesperson made claim that it was a cover for school computer as they are often damaged more so than average. This was total bull.
Hi, got a new fridge and was told it would be delivered at 8am on Tuesday and it didn't arrive until 7pm. I paid extra for this and am very disappointed.
Harvey Norman has always been my go to store for appliances and what I buy is always in the top range. I visited the Maroochdore store today with the intention of buying a kitchen cooktop, microwave & trim kit. Roughly $2,000+. I stood around waiting for someone in that area to offer service but no-one came. The man & girl knew we were there but as the girl was upset about treatment by another customer, they took time to discuss it & we could see that she was upset. She however took back to business & proceeded to assist a group that she w...as looking after previously. The man on the other hand, made no effort toward us. I was that discusted that I took my business to Joyce Mayne where they fell all over us for our business. Sorry Harvey Norman. No business will be coming your way from me again.
Ignorant and lying staff
Harvey Norman Supacenter Moore Park. Despite an ad on the appliance and writing on price tag sales person confidently lied about appliance features. Moreover she even said she has “one of those” and to the question “then how come you know nothing about it?” she said that she has a different product. So...Do your own research.... I was looking to buy humidifier.
Bissel Carpet Shampooer
I purchased a Bissel Carpet Shampooer in 2013 from Harvey Norman and have only used it 5 times. The brushes no longer rotate and lift the dirt off the carpet I rang Harvey Norman and the person I spoke to said, "It's 5 years old time to buy a new one." I phoned Bissel and they told me the only service agents were in Sydney, Wollongong and Port Macquarie. I live in Newcastle over 2 hours away from each one. You might like to consider availability of after sales service when making your purchase decision.
Still waiting for Air-Conditioner Installer
Went to Thomastown Store and dealt with [name removed] who was very good and informative. Bought an Air-Conditioner (as well as Washing Machine and Dryer) and booked in an installation visit with their recommended company 'Octopuss'. Called them to confirm the day, which they did, but no-one showed. Took the day off work especially ! and 3 weeks later I am still waiting to hear back. Still no show or contact. Have given up.
not impressed with service
bought a toshiba telly from them. had problems with telly. called toshiba but was told to contact harvey norman directly as it is a parallel imported model that's not supported locally.
called Harvey norman up and they said bring it down. brought down telly after work and they said the 'expert' has gone home and there's no one there that could help me. I have to take the telly home and come back two days later.
finally after speaking to the manager he agreed to replace the telly on the spot.
- Retail Stores - Appliances
If it's not on the store shelf - move on
Ordered an appliance via the on-line cataloque because the local store was showing ''out of stock''. After waiting 10 days, I searched the web-site for assistance to be then referred to the ''Click and Collect App" After downloading the App and searching for my order I get a response which says "Something is not right" (Like I needed the App to tell me that ). I tried to phone the customer support number but gave up after 15 minutes on hold. I then sent in an email enquiry asking where the order was. By the time the response was received we are...now out to 13 days since the original order. Response says contact the local store. Phoned the local store to be told the item had arrived that day (but no call or email to us). Visited the store to collect the item. Waited 30 minutes to get served to collect the appliance. While waiting, noted that the same item was now on the shelf - at $10.00 less than paid on-line! Would certainly not use the on-line cataloque facility again. The sub-franchising within the stores makes for poor customer service with sales assistants unable to cross over the magical line between departments, no matter how busy another area may be.
Trying to sell me something I couldn't afford.
Came in today looking to buy washing machine, was looking at washing machine around $700 spoke to a employee about a certain washer we were looking at, basically says there no good will only last 2-3 years and kept saying there made in south east Asia and there no good bad standards nothing from there will
Last etc (my partner is Asian and we both found this abit affensive) then takes us over to washing machines that are $1400 plus and telling us there German made much better bla bla! We found this embarrassing and frustrating 1. We can barely afford $700 washing machine let alone a $1400 one 2. We found it about offensive talking down about south east Asia (partner being Asian)
We purchased a fridge a few years ago and had it replaced under product care. Assessment was relatively straightforward and replacement offered. Disappointed that the assessor review took a few days to process so we missed delivery dates and went without a fridge for 2 weeks. However biggest issue was them removing the old fridge. We booked it in multiple times over a two month period however they constantly failed to show up. The delivery company they use were hopeless and it was hard to use our kitchen for this 2 month period. In the en...d Harvey Norman picked it up themselves. Do not recommend product care. The Penrith Store also had to be nagged to claim credits and tried to pass it back to Product care. Finally, if Harvey Norman reduce product care price as an incentive to get the total price lower, the docket doesn't reflect the individual cost of the fridge and product care. When we claimed the fridge, they deducted the product care cost at its RRP. In essence we received less money for the fridge than what we actually paid.
Training is a must in retail
The staff at Harvey Norman need to be friendlier and more professional and helpful. I often find them rather dismissive and just doing their job without appearing to enjoy it! Hey guys and gals, if you want to work in retail remember customer service
Extremely bad service, nobody contacted me following the decision of my claim. Has been 11 business days.
Sales person at Harvey Norman Fortitude Valley told me that minor scratches and damages were not included. Even though my phone has been in a life proof case its entire life.
Many reviews over the internet mentioning low volume issues with Nexus 6P - still Product Care believes that "minor damage" is the reason for low volume.
They are still looking at my claim in regards to the phones battery life. However, I am disappointed th...at they rejected the decision based on physical damage. When the phone has always had volume issues and has EXTREMELY minimal damage. Issues with the headphone jack can be found here: http://forums.androidcentral.com/nexus-6p/604029-6p-headphone-earphone-volume-too-low.html
Online sales are terrible.
HN provides a great service - online chat (to clarify that the appliance is what you need) and interest-free repayments. However their customer service, communication, online sales and delivery are terrible. I exchanged numerous emails and was told I would get an answer in 24 hours, it never happened. Just as my delivery never happened - I ended up cancelling the order after 2 wks. I just had to wait for the transaction to be reversed - another 2 weeks but that eventually occurred. My advice. Don't shop online with HN, there are plenty of other options - let's hope that when Amazon comes to Australia they will really sort stores like this out. In the meantime I will probably physically go into a store - probably The good guys.
- Retail Stores - Appliances
Snobby & disrespectful sales assistant
I had the worst customer service experience in Harvey Norman QV three weeks ago. I was not happy with [name removed] attitude, he follows people around like a puppy, and he uses high pressure sales technique to sell stuff. I asked for products recommendation according to my budget and he recommended the most expensive appliances, I already said it is outside my budget but he still insists talking me out to buy that specific brand, maybe because he gets big commission from that company if he sells them. It was selfish and not putting customers' ...best interest at heart. As a sales person you are supposed to listen to customers and provide advice according to customers' needs, not for your own interest. The most insulting part is when he recommended to pay by cash/card instead of finance to save on bank fees, because "we are so tight in money". I spent over $2K and he mentioned our purchase is "small". Who in the world says that to a customer? Customers have rights to spend whatever much they want to spend, tough luck if your sales strategy didn't work. I hope Harvey Norman's store manager takes note of this, I feel I was not treated with respect and I hope he changes his attitude. He is a selfish person, he was degrading us and I would not want to deal with this person ever again! Maybe Harvey Norman can consider remuneration strategy overhaul to focus more on service rather than commissions. So disappointing. I kinda regret why I didnt storm off the store at that time and took my business somewhere else.
Bad communication & Service
I ordered a juicer on line when I called to find out availability I was told ready to pick up no email then received bad customer service I thought Harvey Norman would at least have good customer Service Not Happy I will take my business elsewhere Shame Mr Norman
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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