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Bought a Sharp fridge from Harvey Norman with replacement warranty fridge door would not seal properly decided to make a claim told firstly not covered persevered and spoke to technician and told should be covered, finally made a claim but because of mixup between technician and product care company had to organize inspection myself and after six phone calls to company over 5 weeks they reluctantly decided to honor my claim. Always saying will get back in 48 hours, just be careful if you take this out ask the sales person a lot of questions and make sure it is in writing also copy receipt as they fade after a couple of years.
Good prices but after-sales service weak
I bought a Fisher&Paykel oven ($3300) and a Neil Perry cooktop ($2499) on Fri 6/1/17. The sales guy said he'd send me the cutout specs for the items later that day. They never came.
Next day I rang back and someone else said they's send. Never came.
Repeat 2 days after - they finally came.
They also said the cooktop would arrive by Fri 13/1/17. Still hasn't arrived a week later.
I called HN on Wed 18/1/17 and spoke with someone. She promised to get back to me with a delivery date.
She never called back.
The after sales service is poor ...
Just brought a air conditioning, the salesperson seemed to be little bit out of sorts because we knew what we wanted and had already selected our installer, who by the way had been recommended by another member of staff, may I suggest that you give your customers more than one choice in who they hire to install their air conditioner, we had affinity refrigeration and electrical install our unit. These guys were both professional and friendly.
Service in the shop was wonderful but when it came to delivering the fridge it was appalling.
I was told the fridge would be delivered on Friday which was my day off - Perfect! Then I got a call yesterday to say the fridge would be delivered today Wednesday and as I was unable to take time off work my very busy husband did. Harvey Norman said the fridge would be delivered 9am or 9:30 latest. Well it is now 1:10 and it has finally been delivered. My husband is very very angry and will now have to work late as he has wasted half a day just waiting for the fridge. Now I do not feel happy about getting the fridge and putting my poor husb...and out. He most likely will still be angry for quite a while. If you say you are going to deliver a fridge at a certain time then be there. I could have come home at lunch time and there would have been no problem. I am very very disappointed and it has taken the excitement out of getting a new fridge.
Love the cook4me
The user Manual is not detailed enough , I think its going to be a case of trial by error
I bought a microwave
Pretty happy with the service. They gave me a good discount on the floor model and it works fine, still has manufacturers warranty. The store is a little run down and it was very busy on Sunday.
The price was Fair, the service mediocre
Bought a dishwasher online with in-store pickup, not having shopped at harvey norman before i walked in to the appliances counter to ask the lady what i had to do, gave her the order confirmation number so she starts plugging away at her computer and prints out a big long receipt. Reads the bottom of the receipt and says loudly, "It says right on the order confirmation that *insert name here* had to pick this up. Then stares at me, so i say, I am *insert name here*, She says "do you have a photo ID" in an aggressive manner, so i show her then s...he's overly polite and helpful because she knows she's been rude for no reason. Fair enough, i'm a guy with a almost exclusively female name... but you've got to give a stranger the benefit of he doubt right? So i go out to the delivery bay, check in with the guy, he goes away with the fork lift, 10 minutes later he returns with a dishwasher, with no packaging or wrapping which was obviously floor stock... So i say, err, "doesn't it come in a box or something" and he stands there for a minute and looks at me, then says "Oh, did you order a new one". So i was like Um, Yeahhh :S Anyways, i'm sure this was just an honest mistake. He immediately went off and got the right dishwasher. I just thought it was a cracker of a line, pay a thousand dollars for a dishwasher and they come out with "Oh, did you order a new one".... Classic
Taylor's lakes store
Decided to go in and buy our furniture for new home..appliances, couches, screens etc projectors etc lets just say we spent money...
Now it's all good but there have been a few hiccups along the way where Harvey Norman don't know how to communicate with companies like Asko...that was the only real issue we had really...
But I will say...please don't take their advice on getting people to fit their products...we were ripped blind by a pair of gas and electrical fitters for our stove and rangehood...yes I was told..
" Oh these guys are great, ...
good product. happy with it as using it for 2 years
Westinghouse Fridge is so good. Easy to clean and very spacious. The energy consumption is not too high. The price was reasonable and the staff gave us the best option.
Good waahing machine but poor customer service!
I went to Harvey Norman at Orange Grove Liverpool, to look for a washing machine to purchase. The person who served us was named Rob, who supposedly was meant to be the manager at the time. After asking for his advice on the prices, he gave us a ton of bad attitude. For a person who is a manager, his role is to serve customers, be reliable and help people with positive attitude at all times. After all we were buying from his store. Never again do i want to walk back into Harvey Norman or purchase from them if we're not welcomed.
- Retail Stores - Appliances
My month old Fisher and Paykel fridge stopped working properly and after a little messing around they replaced next day.
Over-inflated in store prices
Not so long ago Harvey Norman (HN) were on a crusade against online shopping worried that it was going to put retail stores out of business. They were late in getting an online shop and while that might be doing ok, they may end up putting their own retail stores out of business.
On the weekend I bought a bread maker I had been looking at for a while. Harvey Norman seemed to be the only retail store that sold the model I was after, which is $199 RRP. Its that price on the Sunbeam website and also on the HN website.
I spoke to a nice girl ...there who was able to reduce the price further. It was already discounted to $179 and we got it for $169. I was quite happy with getting $30 off the rrp. All was great until she said she can't go any further since it was already $60 off. I thought to myself, hold the phone, i researched this and its only $30 off but sure enough when the box came out, the price sticker was for $229, $30 above recommended retail price! That brings me back to my original point. If HN want to compete online but also keep their retail store presence, they need to align their prices. Think of it this way, people can bargain a price in store but can't online. Most might be too lazy or busy or whatever to go to a store and will just pay the online price, but that is no reason to rip off those customers in store. HN salespeople should also assume that the customer knows more than they do. I had been researching for weeks so I learned nothing new going in store, i went in for a better price. In saying that though, some sales staff are more knowledgeable than others. Some we spoke to did not know the product at all.
More information from sales person would have been nice.
Recently purchased a washing machine from Harvey Norman, delivery was expensive, however they matched the item price and delivery price of another company in town. Machine was delivered the next day. However it was only when we were installing it that we realised the machine had no hot water inlet. It would have been nice if the salesperson had of informed me of that. As this is only the second washing machine I have purchased, it wasn't something I had even considered.
Could be better, ended up purchasing although took some time
Went to HN Nunawading VIC looking for a Breville blender. Did my homework before I left and found that Bing Lee had the same product at a cheaper price delivered online for free. Walked in, was attended to fairly quickly, asked the salesman if he could price match. He asked a few questions like how much? shipping? etc. I could tell straight away he wasn't willing to price match, which is fair enough. He kept saying oh what if it broke? Online is not reliable and the fact that he needed "physical" proof. It was probably more so the attitude he d...isplayed towards me that got me. So I decided to try my luck again with another salesperson - a young lady this time. Surprisingly much better service and attitude, she said she would check and come back later. Soon after, the saleswoman came back and she said she could price match Bing Lee, I purchased it straight away. Not long afterwards, the previous salesman came back and asked, "so you bought it?". HN has its good and bad, it really depends on store and sales staff. Ok, good variety of products Service can improve slightly, price match does take some time.
Hit and Miss
Harvey Norman usually have a great range of products to browse in store which is handy when you're a hands on shopper and like to see demos. Prices as well as customer service varies a lot from store to store and depending on which department you deal with. On the last few occasions we've dealt with the audio/visual, the vacuum cleaners and the kitchen appliances (spec looking at rangehoods) depts. We went to 4 different HN stores to check out rangehoods and were able to view different stock at each as well as compare the big differences in pri...ces for identical items. It gets interesting when you catch sales ppl lying about sale/cost prices to draw you in and find that you are given different sales pitches from store to store. That's why it pays to shop around even if that means shopping around the same store chain. Extensive range of products with good displays Inconsistent customer service. Sometimes friendly and knowledgable, other times rude and appalling.
Lack of interest once sale was made
We have purchased many products at Harvey Norman but was totally unimpressed by their service when we ordered a rangehood. We had been told it would only take 2 days to be available for pick up instore which was great as our kitchen manufacturer needed it. It didn't arrive for a week and a half and staff were not interested to take my calls or follow it up with the warehouse throughout this time.
Originally friendly service and willing to negotiate price.
Product did not arrive on time and staff not interested in chasing it up.
Harvey Norman is losing appeal
I like the Harvey Norman approach. It is a big box store with oodles of range.
I suggest it could do better by doing market research to determine what customers really want to buy (in terms of product) rather than act as agents for the manufacturers/wholesalers.
For example, with electricity prices skyrocketing, I wanted to investigate options for a gas oven. SE Qld has traditionally been an electric oven market. But, I learn, that is changing as (gas preferring) Victorians in-migrate and others (like me) shudder at the fast growing co...st of electricity. A Harvey Norman catalogue was delivered to my letterbox showing a range of gas fuelled ovens. With 2 Harvey Norman stores in my region, I was surprised that one had no gas ovens on display, and the other had just one budget model. But, there were plenty of electric ovens, all much the same except for brand. But, the factor that has 'lost' me with Harvey Norman is the lack of product knowledge of the staff. over recent years when seeking advice - be it kitchen, audio, tv, etc. - the stories the staff tell about the products that are either misleading, insufficiently explanatory, or in some cases untrue has turned me off the retailer. I now just go there to start looking and understand a largish aspect of the market at once. Fuelled with this information, I then go elsewhere. Cheers Big box presentation with large range Selective range inadequately focussed on customer choice and poorly trained staff
Visited HN to look at items in electrical department for new kitchen.
Salesperson very helpful with suggestions regarding power of unit etc, offered to order an item from the warehouse as it was not in stock. Salesperson also gave me a business card so I could contact her directly should I have any further queries prior to the item arriving in store.
Friendly salesperson with great attention to detail and fantastic customer service skills!
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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