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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 2 of 2)

2.9 from 1,080 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (4)
  • Return Claim MadeYes (0) · No (4)
  • Customer Service
    1.5 (4)
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Jimb

JimbGreater Melbourne (Outer), VIC

  • 26 reviews
  • 17 likes

Think before signing up.

published

Bought a Sharp fridge from Harvey Norman with replacement warranty fridge door would not seal properly decided to make a claim told firstly not covered persevered and spoke to technician and told should be covered, finally made a claim but because of mixup between technician and product care company had to organize inspection myself and after six phone calls to company over 5 weeks they reluctantly decided to honor my claim. Always saying will get back in 48 hours, just be careful if you take this out ask the sales person a lot of questions and make sure it is in writing also copy receipt as they fade after a couple of years.

3 comments
Harvey Norman
Harvey N.Harvey Norman
Jimb
Jimb

Very.Bad Customer Service and Very Bad Response.

Jimb
Jimb

Generic reply no humans see these customers treated like IDIOTS.Lots of bad reviews.

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Deeg of St Ives NSW

Deeg of St Ives NSWST IVES

  • 5 reviews

Good prices but after-sales service weak

published
1 comment
Harvey Norman
Harvey N.Harvey Norman
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Customer service

published

Just brought a air conditioning, the salesperson seemed to be little bit out of sorts because we knew what we wanted and had already selected our installer, who by the way had been recommended by another member of staff, may I suggest that you give your customers more than one choice in who they hire to install their air conditioner, we had affinity refrigeration and electrical install our unit. These guys were both professional and friendly.

1 comment
Harvey Norman
Harvey N.Harvey Norman

Hi Kmb, Thank you for sharing your feedback with us. :-) Have a great day! Best regards, Lynda - HN Customer Service

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Service in the shop was wonderful but when it came to delivering the fridge it was appalling.

published
1 comment
Harvey Norman
Harvey N.Harvey Norman
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best7

best7Greater Melbourne (Outer), VIC

  • 2 reviews

Love the cook4me

published

The user Manual is not detailed enough , I think its going to be a case of trial by error

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Cat88

Cat88Sydney

  • 2 reviews
  • 2 likes

I bought a microwave

published

Pretty happy with the service. They gave me a good discount on the floor model and it works fine, still has manufacturers warranty. The store is a little run down and it was very busy on Sunday.

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LordNiksidor

LordNiksidorNewcastle

  • 2 reviews
  • 2 likes

The price was Fair, the service mediocre

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Babydraggonz

BabydraggonzMelbourne

  • 11 reviews
  • 24 likes

Taylor's lakes store

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Ranju

RanjuGreater Melbourne (Inner), VIC

  • 2 reviews

good product. happy with it as using it for 2 years

published

Westinghouse Fridge is so good. Easy to clean and very spacious. The energy consumption is not too high. The price was reasonable and the staff gave us the best option.

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Good waahing machine but poor customer service!

published

I went to Harvey Norman at Orange Grove Liverpool, to look for a washing machine to purchase. The person who served us was named Rob, who supposedly was meant to be the manager at the time. After asking for his advice on the prices, he gave us a ton of bad attitude. For a person who is a manager, his role is to serve customers, be reliable and help people with positive attitude at all times. After all we were buying from his store. Never again do i want to walk back into Harvey Norman or purchase from them if we're not welcomed.

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Gregor Eupene

Gregor Eupene

  • 3 reviews

Reasonable

published

My month old Fisher and Paykel fridge stopped working properly and after a little messing around they replaced next day.

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Harvey Wilson

Harvey WilsonSouth East Queensland, QLD

  • 100 reviews
  • 83 likes

Over-inflated in store prices

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Vanessa

VanessaDarling Downs, QLD

  • 36 reviews
  • 30 likes

More information from sales person would have been nice.

published

Recently purchased a washing machine from Harvey Norman, delivery was expensive, however they matched the item price and delivery price of another company in town. Machine was delivered the next day. However it was only when we were installing it that we realised the machine had no hot water inlet. It would have been nice if the salesperson had of informed me of that. As this is only the second washing machine I have purchased, it wasn't something I had even considered.

1 comment
Harvey Norman
Harvey N.Harvey Norman
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benevolent

benevolentVictoria, Australia

  • 5 reviews
  • 2 likes

Could be better, ended up purchasing although took some time

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bubbalubs

bubbalubsWA, 6100

  • 20 reviews
  • 15 likes

Hit and Miss

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adohr08

adohr08

  • 14 reviews
  • 16 likes

Lack of interest once sale was made

published

We have purchased many products at Harvey Norman but was totally unimpressed by their service when we ordered a rangehood. We had been told it would only take 2 days to be available for pick up instore which was great as our kitchen manufacturer needed it. It didn't arrive for a week and a half and staff were not interested to take my calls or follow it up with the warehouse throughout this time.
Originally friendly service and willing to negotiate price.
Product did not arrive on time and staff not interested in chasing it up.

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Am I a happy vegemite?

Am I a happy vegemite?Gold Coast

  • 26 reviews
  • 46 likes

Harvey Norman is losing appeal

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softncuddly

softncuddlyAU

  • 7 reviews
  • 2 likes

Great selection

published

Visited HN to look at items in electrical department for new kitchen.
Salesperson very helpful with suggestions regarding power of unit etc, offered to order an item from the warehouse as it was not in stock. Salesperson also gave me a business card so I could contact her directly should I have any further queries prior to the item arriving in store.
Friendly salesperson with great attention to detail and fantastic customer service skills!

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Page 2 of 2
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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