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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,073 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (79)
  • Return Claim MadeYes (29) · No (54)
  • Customer Service
    1.2 (92)
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Non-existent customer service.

published

Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.

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Money hungry grubs

published

Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.

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MRC

MRCGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 9 likes

iRobot price

published

I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.

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Tail of Floof

Tail of FloofAdelaide

  • 5 reviews
  • 9 likes

Damaged stainless steel door, zero acknowledgement.

published

Delivery crews delivered fridge three days too early, man handled through the front door even though I asked them to take another route. Sprinted out of property and made me sign at the door, refused to inspect item before signing. Dent reported immediately afterwards. Repeated attempts to contact Harvey Norman head office. Initial responses sounded promising but now they just ghost me.

Damage will cost half a grand minimum to repair. Will never trust harvey norman with any decent purchase again.

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Bazcar

BazcarSydney Surrounds, NSW

  • 31 reviews
  • 20 likes

Not anymore

published

Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.

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Diane32

Diane32Sydney, NSW

  • 2 reviews

Do not shop in this store

published

- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.

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Kay

Kay

  • 2 reviews
  • 2 likes

Harvey Norman Maroochydore! Will never shop again

published

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.

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Ian

IanSydney, NSW

Damaged products, non existent after sales service

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Black Ice

Black IceGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Shocking Customer service

published

Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.

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Accurate Shopper

Accurate ShopperMelbourne

  • 22 reviews
  • 20 likes

Harvey Norman Marion

published
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David R

David R Canberra 2600, ACT

  • 2 reviews

No back up Service

published

I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.

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kanna g.

kanna g.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Horrible customer service - Hoppers crossing TV department

published
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LG Top Load Washer from Harvey Norman Flagship Store Auburn

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CMC

CMCSouth East Queensland, QLD

  • 15 reviews
  • 7 likes

Never nonsense during a sale

published
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Fiona M

Fiona MAdelaide

After three months still waiting for a replacement piece for my Belling Oven

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Amanda T

Amanda T

  • 4 reviews
  • 4 likes

Do NOT recommend

published

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

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Never again

Never againMetropolitan Adelaide, SA

Too much questions

published

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

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Incentivised ReviewNo
Return Claim MadeNo
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Nandasiri

NandasiriGreater Melbourne (Outer), VIC

Never shopping here again

published
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Hamed

HamedSouth East Queensland, QLD

  • 3 reviews

Terrible

published

totally unhappy with delivery service. Crashes on fridge. Called them to fix it but did not reply. Still waiting for them.

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Troj

Troj

  • 9 reviews
  • 6 likes

No zip pay instore

published

No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!

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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

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