Reviewer Photos & Videos
The worst customer service
False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.
PURCHASED TV THAT DIDN’T WORK
$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted
Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).
Dishonest and devious
I bought a microwave in store after pricing online. It was advertised at $299, but when paying I was going to be charged $349. When I queried the discrepancy the assistant was flustered and couldn’t tell me, so went to check. After a few minutes checking online and pointing at the screen a second person summoned what I assume was a manager, who said it was their optional $50 Product Care Plan, which entitled me to a replacement if it was faulty. Two problems here: firstly, if it’s an option, should I not have been offered it instead of trying t...o casually slide it through? Secondly, they would have to do this anyway. It’s national Consumer Law that anything they sell must be fit for purpose or they MUST replace it. A nice little $50 bonus for them if the consumer doesn’t know better. I suspect this works all too often with elderly customers who are too trusting. I’ve had a few issues with HN over the years, but I find this very dishonest and I won’t ever shop there again.
Pass the buck...
Purchased all appliances for a new house i was building in June 2020 from Harvey Norman Caringbah.
Following delivery & installation in October 2020 I realized our Ilve freestanding oven was faulty and notified HN. Issues included steam exiting the oven when in use creating a safety issues as well as condensation pooling on floor below oven. The oven door was clearly faulty.
Initially a 3rd party technician was sent out and they replaced the door seal in December 2020 - 3 weeks after notification. This failed to fix the steam issue.
A new...door section was then ordered and we were told it would be a number of months before it would be available in March 2021... After complaining about the time to rectify the issue, miraculously a new door & replacement hinges arrived in January 2021, however the door was stainless and my oven is Matt black...
Non-existent customer service.
Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.
Money hungry grubs
Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.
I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.
Damaged stainless steel door, zero acknowledgement.
Delivery crews delivered fridge three days too early, man handled through the front door even though I asked them to take another route. Sprinted out of property and made me sign at the door, refused to inspect item before signing. Dent reported immediately afterwards. Repeated attempts to contact Harvey Norman head office. Initial responses sounded promising but now they just ghost me.
Damage will cost half a grand minimum to repair. Will never trust harvey norman with any decent purchase again.
Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.
Do not shop in this store
- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.
Harvey Norman Maroochydore! Will never shop again
Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.
Damaged products, non existent after sales service
Franchised departments so this review is for the washing machine & fridge department at Taren Point, NSW...
The worst customer service I have experienced.
No desire to correct any problems
No attempt made in aftercare
Terrible delivery service
Be aware, once you've bought the product, you won't hear from them again.
Shocking Customer service
Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.
- Retail Stores - Appliances
Harvey Norman Marion
Bought a $1300 fridge that died in six months.
According to the ACCC ,"If the consumer would not have bought a product knowing a major issue would occur then that constitutes a major defect.
Therefore, I am owed a replacement or refund option.
However, What I received from the rude arrogant bogans at Marion was first being (lied to) I had to call Westinghouse on my time cost, Then being shouted over, cut off and not even listened to when I tried to explain the above fact about consumer law to the whitegoods team lead. When I asked for the c...all to be escalated to a manager, They (against store policy) refused and offered me to speak to Sam again. I am now on my third say of buying 20kg of ice a day at $8.50 a bag waiting for a repair ETA of six days from failure. SIX DAYS WITH NO FRIDGE OVER A LONG WEEKEND.
No back up Service
I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.
Horrible customer service - Hoppers crossing TV department
We shopped the Black Friday sales and bought a TV the sales rep (Ash) advised us if we place the order on the same day we will receive the tv by mid to late December and that wasn’t true they never called us to let us know that the delivery was delayed. When we called to find out when the Tv will be delivered their excuse is it been delayed further so if we don’t want to wait we can request a full refund which is ridiculous because I paid so that I’ll have a TV not that they can waste my time for 2 months and I can have my money back.
The new ...estimated date of delivery date is early feb. Absolutely ridiculous customer service I would not recommend going here at all try and avoid as all they care about is there sales figures and not care for customer satisfaction.
LG Top Load Washer from Harvey Norman Flagship Store Auburn
My wife bought an LG top load washer from Harvey Norman’s flagship store from Auburn with extended warranty. It’s barely even been a few months since we bought it and the thing just doesn’t stop jumping up and down like a jack in the box. With manufacturer’s warranty still in place we’ve been given the runaround as is the case with all the usual stories you hear from others.
Twice an LG service technician was sent out and all they found from each visit was the lid of the washer not locking once started, apart from that they cannot find the roo...t cause of why it is shuttering and vibrating so much. It shakes up so much at times jumping up and down and one day it literally is going to break down the laundry door. On one occasion the door handle to the laundry even loosened and fell off because of the washer trying to bash down the door. It’s a 10kg washer which is a pretty big unit that can do some serious damage the way it is shaking up, if there was a video upload on this option I would show it here but this option is not available on review here. I know exactly what the issue is with the washer shaking up so badly as it’s happened on a couple other older washers we owned in the past... it’s the struts and they are pretty easy to replace. I know LG definitely knows that the main issue is the struts but any manufacturer will generally not want to replace the original installed washer struts because once you change them they are more prone to shaking up because out of the factory it is more difficult for service techs to level them off to have a harmonious spinning drum. Either way, me and my wife don’t care and we just want the washer replaced with a brand new (same or different brand/model) as the existing one is just about beat up. I couldn’t care less how much LG’s service techs can fix it or not, it’s been shaking up badly so often that we can’t even leave the washer running when leaving home, and who knows how much more damage has been done to the internals of the washer that’ll become apparent very soon as was already evident with the technician finding that the lid is not locking once started which I am absolutely sure was caused from the washer jumping around all over the place. Overall - HV has great stores nationwide with mediocre pricing and staff flexibility offering room for negotiations, but it has absolute s#ithouse for warranty expectations. Instead of trying to play to the manufacturer’s terms, if I was Harvey Norman I would demand that LG immediately replaces the washer with a new one, not trying to get their service techs out to try and repair a beat up appliance, it’s a total waste of everybody’s time. I’ve shown the videos to Harvey Norman and the service techs and they look baffled as to how a washer can jump around so much... total crike of s#it, they’ve definitely seen similar happen before but just want to pull on the OMG confucianism. I don’t care what they do but they better replace my washer soon as I am starting to get sick of being ignored and flicked off every time I try and get some answers on whether or not if they are going to replace the washer. It is definitely the last time I will ever do business with Harvey Norman ever again until they pull themselves together. P.S: Delivery and install was done by HV.
Never nonsense during a sale
went into the Burleigh waters store after doing a lot of research into a Bissell pro heat pet
The sales assistant did not have the model I wanted albeit the one on display was identical to the pro heat 2 pet
At every juncture she contradicted me
No they only came in red or purple - not what bissell said
The pet tool was for collecting poop not dry materials in the canister - not what bissell say nor what the instructions say
No you don't need the oxy booster - not what bissell say or in fact include in the package
I could go on
Best price $598 despite me having an online price of $488
The only sound advice given was try The Good Guys ... which I did
Sales person there said .. do you know much about these....
After three months still waiting for a replacement piece for my Belling Oven
Bought a Belling oven in October 2020 and it was faulty. Harvey Norman use contractors to sort out these issues. One issue has been fixed but I am still waiting for new trivets (which might actually fit the cooktop) to be delivered. It is a classic case of ‘pass the buck’. No-one - including Harvey Norman - can tell me where the trivets are, let alone when they might be delivered. I am so incredibly disappointed with Harvey Norman for failing to offer me a swift and practical solution (ie replace incorrect parts) so that the cooktop can be used...and used safely. I have been very patient and have made many, many phone calls. I left feeling that as Harvey Norman have my money, they care very little about whether the oven is working - or for that matter is safe to use with I’ll-fitting trivets. Hopeless. I would give zero stars to Harvey Norman, but that unfortunately is not an option.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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