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Paid $150 for dishwasher install. On the day delivery was promised, the installer (3rd party) pulled out last minute due to an alleged communications error with the store. I had taken my last annual leave day off work to wait for this, and it was wasted due to their incompetent communications. Waited an additional 2 weeks past this date for the installer to come. On the day it finally arrived, a Harvey Norman rep told us it would arrive first thing in the morning as we were 'first on the list'. It arrived in the afternoon instead, and the 3rd p...arty installer told us Harvey Norman tell every customer that they're 'first on the list', and that he had gone to two other customers prior, who were also 'first on the list'. Installation did not occur as this same Harvey Norman rep had not properly communicated to the installer what our plumbing specifications were and they didn't bring the correct pipe. Typical big corporation - I hope they choke on my hard-earned money.
Harvey Norman has been our go-to appliance retailer and we are in the process of a large renovation and need to purchase all new kitchen appliances. With a budget of $10,000 just for our appliances, we have decided to eliminate Harvey Norman from our list of options because they have taken 22 million in Australian's taxpayers money whilst making a $178 million profit in just two months. I hope other people also decide to boycott Harvey Norman. You have lost us as customers Harvey Norman
Waiting for repair or replacement of cordless vacuum cleaner Vax Blade II for 4 weeks. Terrible service at Harvey Norman Liverpool. Never walk to the shop again.
My mum was shopping around for a new washing machine and decided this was the place to get it. She’s bought her precious washing machine from here so she was a returning customer. She’d decided on the product and went to pay for it. The checkout person didn’t explain their delivery options or services available, as they have (for both mum’s previous purchase, as well as my own in the past). Anyway, she had her machine delivered, the delivery guys didn’t set it up (not their fault, mum hadn’t organised it despite asking for it be included at the...additional cost). She had so many issues trying to set it up so she returned to Harvey Norman in Fyshwick, ACT to ask for assistance. I went along with her. The gentleman who “greeted” us was an absolute joke, completely unprofessional. He questioned why my mum wasn’t able to set up something simple like a washing machine, why she couldn’t follow the instructions manual etc. when I pointed out that my mum barely speaks English, relying on staff to help her he turned to me and said that’s not his problem she can’t speak English. Another older gentleman came over and helped us, giving us a demo on how to put it together, eventually organising for a technician to come out to set it up for my mum. We are forever grateful to the older gentleman for his kindness and patience. Unfortunately, the younger douche’s attitude was a bitter experience so we’ll never, EVER return to a Harvey Norman store again. If you’re a person of colour/immigrant looking for great customer service you can’t go wrong with small, local businesses! Support local businesses who genuinely want to help you and want your patronage
- Retail Stores - Appliances
Very efficient service, good price
I ordered a new FP washing machine on a Friday, asking for installation and removal of my old machine ( a large and heavy old Maytag). The store called back Monday, and organised delivery to suit me Tuesday. Delivery service was excellent - given a 3 hour window in advance, then 1 hour notice. New machine was quickly installed and old machine and all packaging removed. Price was very competitive, and only $80 for the premium delivery - well worth it as the old machine was a back- breaker!
non existent service, overpriced
Out of stock item bought,no indication it was out of stock. no way to get snswers or abiliry to cancel. generally foubd over priced and poor service in stores as well
Over priced, go elsewhere.
We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.
mother purchased a dryer from a harvey normal store. She was informed by staff that if she did not purchase a surge protector that the warranty of the product would no longer be valid and that continuing without buying this item there would be no warranty. However under consumer law this is not in guidelines of a manufacturers warranty. The dryer comes with a 24 month warranty and the staff cannot be claiming to consumers that unless they buy an extra item that is not part of the manufacturing warranty that it will be voided.
This is not the f...
- Retail Stores - Appliances
Salesperson was thorough
We were impressed at the Harvey norman sales member, he took time to show us the options and actually listened to what we were wanting it for (can't say the same from Jb HF).
We ended up with a great price for the Roomba unit that we wanted with charging dock. So far product has worked as described and makes our life easier.
Honest salesperson who realised we were serious and went above and beyond to help us out. Thank you!
Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
Purchased a delonghi coffee machine in store while delonghi had a promotion during Mother’s Day. Delonghi rejected the claim for my
Bonus but Harvey provided me with the bonus in store.
The worst customer service
False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.
Johnathon’s exceptional service!
Electric throw blanket.
Johnathon of Nunawading Store provided exceptional customer service... helpful and proactive in delivery! Best product suggested.. just perfect!!
PURCHASED TV THAT DIDN’T WORK
$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted
Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
Get an answer from our members and Harvey Norman representatives
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