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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,090 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (62)
  • Return Claim MadeYes · No (80)
  • Customer Service
    2.1 (74)
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Hilary
Hilary
  • 3 reviews

Thieves

published

Harvey Norman has been our go-to appliance retailer and we are in the process of a large renovation and need to purchase all new kitchen appliances. With a budget of $10,000 just for our appliances, we have decided to eliminate Harvey Norman from our list of options because they have taken 22 million in Australian's taxpayers money whilst making a $178 million profit in just two months. I hope other people also decide to boycott Harvey Norman. You have lost us as customers Harvey Norman

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHobart
I am me
I am me
  • 3 reviews

Disgraceful service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick, ACT
Cameron
CameronMetropolitan Adelaide, SA
  • 3 reviews
  • 4 likes

Over priced, go elsewhere.

published

We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion, SA.
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Wokka
WokkaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Parts missing

published

Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
Be careful

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawading
Disillusioned
DisillusionedSouth East Queensland, QLD

Dishonest and devious

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGympie
MRC
MRCGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 5 likes

iRobot price

published

I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawading VIC
1 comment
MRC
MRC

No one from Harvey Norman bothered to even follow up and did not receive the credit yet.

Bazcar
BazcarSydney Surrounds, NSW
  • 32 reviews
  • 21 likes

Not anymore

published

Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationErina
Black Ice
Black IceGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Shocking Customer service

published

Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone, Victoria
David R
David R Canberra 2600, ACT
  • 2 reviews

No back up Service

published

I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFyshwick
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kanna g.
kanna g.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Horrible customer service - Hoppers crossing TV department

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers crossing, Victoria
CMC
CMCSouth East Queensland, QLD
  • 16 reviews
  • 7 likes

Never nonsense during a sale

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh waters
Amanda T
Amanda T
  • 4 reviews
  • 4 likes

Do NOT recommend

published

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHervey Bay
Never again
Never againMetropolitan Adelaide, SA

Too much questions

published

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Nandasiri
NandasiriGreater Melbourne (Outer), VIC

Never shopping here again

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadmeadows
Troj
Troj
  • 10 reviews
  • 6 likes

No zip pay instore

published

No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGympie
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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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