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Harvey Norman has been our go-to appliance retailer and we are in the process of a large renovation and need to purchase all new kitchen appliances. With a budget of $10,000 just for our appliances, we have decided to eliminate Harvey Norman from our list of options because they have taken 22 million in Australian's taxpayers money whilst making a $178 million profit in just two months. I hope other people also decide to boycott Harvey Norman. You have lost us as customers Harvey Norman
My mum was shopping around for a new washing machine and decided this was the place to get it. She’s bought her precious washing machine from here so she was a returning customer. She’d decided on the product and went to pay for it. The checkout person didn’t explain their delivery options or services available, as they have (for both mum’s previous purchase, as well as my own in the past). Anyway, she had her machine delivered, the delivery guys didn’t set it up (not their fault, mum hadn’t organised it despite asking for it be included at the...additional cost). She had so many issues trying to set it up so she returned to Harvey Norman in Fyshwick, ACT to ask for assistance. I went along with her. The gentleman who “greeted” us was an absolute joke, completely unprofessional. He questioned why my mum wasn’t able to set up something simple like a washing machine, why she couldn’t follow the instructions manual etc. when I pointed out that my mum barely speaks English, relying on staff to help her he turned to me and said that’s not his problem she can’t speak English. Another older gentleman came over and helped us, giving us a demo on how to put it together, eventually organising for a technician to come out to set it up for my mum. We are forever grateful to the older gentleman for his kindness and patience. Unfortunately, the younger douche’s attitude was a bitter experience so we’ll never, EVER return to a Harvey Norman store again. If you’re a person of colour/immigrant looking for great customer service you can’t go wrong with small, local businesses! Support local businesses who genuinely want to help you and want your patronage
Over priced, go elsewhere.
We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.
Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
Dishonest and devious
I bought a microwave in store after pricing online. It was advertised at $299, but when paying I was going to be charged $349. When I queried the discrepancy the assistant was flustered and couldn’t tell me, so went to check. After a few minutes checking online and pointing at the screen a second person summoned what I assume was a manager, who said it was their optional $50 Product Care Plan, which entitled me to a replacement if it was faulty. Two problems here: firstly, if it’s an option, should I not have been offered it instead of trying t...o casually slide it through? Secondly, they would have to do this anyway. It’s national Consumer Law that anything they sell must be fit for purpose or they MUST replace it. A nice little $50 bonus for them if the consumer doesn’t know better. I suspect this works all too often with elderly customers who are too trusting. I’ve had a few issues with HN over the years, but I find this very dishonest and I won’t ever shop there again.
I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.
Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.
Shocking Customer service
Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.
No back up Service
I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.
Horrible customer service - Hoppers crossing TV department
We shopped the Black Friday sales and bought a TV the sales rep (Ash) advised us if we place the order on the same day we will receive the tv by mid to late December and that wasn’t true they never called us to let us know that the delivery was delayed. When we called to find out when the Tv will be delivered their excuse is it been delayed further so if we don’t want to wait we can request a full refund which is ridiculous because I paid so that I’ll have a TV not that they can waste my time for 2 months and I can have my money back.
The new ...estimated date of delivery date is early feb. Absolutely ridiculous customer service I would not recommend going here at all try and avoid as all they care about is there sales figures and not care for customer satisfaction.
Never nonsense during a sale
went into the Burleigh waters store after doing a lot of research into a Bissell pro heat pet
The sales assistant did not have the model I wanted albeit the one on display was identical to the pro heat 2 pet
At every juncture she contradicted me
No they only came in red or purple - not what bissell said
The pet tool was for collecting poop not dry materials in the canister - not what bissell say nor what the instructions say
No you don't need the oxy booster - not what bissell say or in fact include in the package
I could go on
Best price $598 despite me having an online price of $488
The only sound advice given was try The Good Guys ... which I did
Sales person there said .. do you know much about these....
Do NOT recommend
Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.
Too much questions
Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?
- Retail Stores - Appliances
Never shopping here again
After I bought my fridge, they had forgotten to include the installation pack with it, and once I called them up, they had it delivered to me that night. However, the next day, once I attempt to assemble the fridge I realised that they hadn't included the fridge. So, after calling them up, they asked me to come to their store and pick it up, even though I had paid for delivery. After picking this up, I once again noticed I still don't have the full pack, I was missing the filter holder. After calling again for the 3rd missing item, they tell me...that it isn't included even though the manual states I need it. They said I have to get a plumber and he'll have everything, even though their own manual states that their installation pack includes a filter holder. Never shopping here again.
No zip pay instore
No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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