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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,090 reviews · View Statistics

Reviews

2.0

46 reviews
  • Product Quality
    1.4 (32)
  • Return Claim MadeYes (35) · No
  • Customer Service
    1.2 (32)
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Lying staff

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Stephania ruiz
Stephania ruizSydney, NSW

The worst customer service

published

False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoore park
Deb
DebAdelaide
  • 2 reviews

PURCHASED TV THAT DIDN’T WORK

published

$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Barker
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Tayla
Tayla
  • 2 reviews
  • 1 like

Very poor

published

Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHobart
Boden
BodenSydney, NSW
  • 2 reviews
  • 1 like

Pass the buck...

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Caringbah

Money hungry grubs

published

Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKotara
Kay
Kay
  • 2 reviews
  • 2 likes

Harvey Norman Maroochydore! Will never shop again

published

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMaroochydore

LG Top Load Washer from Harvey Norman Flagship Store Auburn

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAuburn Flagship Store
Deep
DeepGreater Melbourne (Outer), VIC
  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDandenong
Appliance Retailers

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Joanne O.
Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMunno Para/Smithfield SA
Sherif H.
Sherif H.Sydney, NSW

Worst customer experience ever.

published

The worst customer service in Castle Hill, refused to return a vacuum cleaner while its quality is rubbish, when I told them I will call Fair trade they didn't care

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill NSW
IzzyH
IzzyHMelbourne
  • 7 reviews
  • 7 likes

Specs are incorrect on website but they blame the customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoorabbin
Sam
Sam
  • 3 reviews
  • 2 likes

Stay away from harvey norman marion

published

Very dodgy store, Purchased a washing machine was told us this is a reliable unit, if anything goes wrong bring it in we sort you out no worries. The unit broke apart after 6 month and the guy tried to tell me its from wear and tare, after hours of argument the manager came to tell me, its not our problem you need to take it up with LG. Have been left without a washing machine for sometime now. ACCC case opened.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Marion
SharonK
SharonKSydney, NSW
  • 2 reviews
  • 1 like

No repairs.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoore Park
Dan
DanHamlyn terrace
  • 13 reviews
  • 8 likes

Great safety net depending on cost

published

Purchased an em7000 cafe series coffee machine 3.5 years later it developed a small leak. Claimed with product care plan and received a 600 store credit to purchase new machine

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Appliance Retailers

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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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Harvey Norman Retail Stores - Appliances

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