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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 3 of 40)

2.9 from 1,088 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (109)
  • Return Claim MadeYes (36) · No (79)
  • Customer Service
    1.8 (124)
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Con Artists

published

We purchased some air conditioning units from the Preston store. We were promised installation and that the window units would be problem. This is incorrect. Their "installation guys" did not show up or return calls, no one else is able to install both window units and split systems. It's one or the other. We now have to figure out how to return massively heavy air con units to them to try and get our money back. Lost our business for life.

Frozen Out

Frozen OutGreat Southern, WA

Nobody home at Harvey Norman Albany WA

published
Ajay

Ajay

  • 3 reviews
  • 2 likes

Surprised and Shocked

published
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Kate

KateGreater Melbourne (Inner), VIC

Rude - taking money and not getting the product

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Deep

DeepGreater Melbourne (Outer), VIC

  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

Joanne O.

Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

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Maryanne

MaryanneSydney, NSW

  • 2 reviews

Would give them 1 star if I could

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The worst customer service I have ever experienced in my entire life. I have made complaint to Harvey Norman Head Office and the ACCC. Months of headaches with staff members, do yourself a favour and purchase online and don't ever deal with these people. Many reviews regarding this store are negative and highlight in particular lies and abusive interactions they have experienced with him. Shop online so you don't have to deal with these people. They work on commissions & KPI's yet they cant even make a sale, they have wasted hours of their time just to LOSE a sale from us.

Rubbish washing machine

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We bought a top of the line washing machine and the first one was dropped in the store room, but still released to us. The second one, after they replaced the damaged one (without too much drama, in their credit) washes like a piece of poo. The manufacturers fault, not HN. Very professional in our dealings, thanks.

Tomo

TomoSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Dont buy Optus via Harvey norman

published

I purchased a Samsung phone from Harvey Norman on the gold coast ( bundall) recntly with the offer to move over to Optus Guess their Staff are out of their depth with regard to accountability when it comes to service It not us its optus with the problem Dont touch harvney norman

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Brooksplace

BrooksplaceCentral West, NSW

  • 2 reviews
  • 4 likes

good range of products knowledgeable staff

published

I have made a lot of purchases from Harvey Norman and have always found the staff, helpful and friendly with a good knowledge of their range of items so they can advise me the best to buy. A couple of times I have had to use the warranty or product care and the service from the staff at Bathurst has been the best.

HonestBob

HonestBobBrisbane

  • 12 reviews
  • 11 likes

Price match guarantee is a scam

published
pitiful

pitifulSydney, NSW

Disgusting service

published

I recently bought a pair of Liebherr frigs’ from Harvey Norman Castle Hill. They delivered the wrong one ( not the one that was on their showroom floor) that I bought but a different one. They would not take responsibility for it and charged me $700 to deliver the correct one and pick up the wrong one . I have written to their complaints dept 3 times now and have not had the courtesy of a response as yet . It is not as though I didn’t know what I was buying as I have 3 sets of the same frigs’ now, all bought from Harvey Norman.

Brendan M.

Brendan M.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 4 likes

Poor after sales service

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Ana

AnaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Product sold not as described

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Isobel Porter

Isobel PorterSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Customer service is very poor

published

The online cashback promotion does not pay out. I contacted the sales person and he was not helpful. I spent 3 days working on it and will not use Harvey Norman again

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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

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