Reviewer Photos & Videos
Purchased a delonghi coffee machine in store while delonghi had a promotion during Mother’s Day. Delonghi rejected the claim for my
Bonus but Harvey provided me with the bonus in store.
The worst customer service
False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.
Johnathon’s exceptional service!
Electric throw blanket.
Johnathon of Nunawading Store provided exceptional customer service... helpful and proactive in delivery! Best product suggested.. just perfect!!
PURCHASED TV THAT DIDN’T WORK
$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted
Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).
Dishonest and devious
I bought a microwave in store after pricing online. It was advertised at $299, but when paying I was going to be charged $349. When I queried the discrepancy the assistant was flustered and couldn’t tell me, so went to check. After a few minutes checking online and pointing at the screen a second person summoned what I assume was a manager, who said it was their optional $50 Product Care Plan, which entitled me to a replacement if it was faulty. Two problems here: firstly, if it’s an option, should I not have been offered it instead of trying t...o casually slide it through? Secondly, they would have to do this anyway. It’s national Consumer Law that anything they sell must be fit for purpose or they MUST replace it. A nice little $50 bonus for them if the consumer doesn’t know better. I suspect this works all too often with elderly customers who are too trusting. I’ve had a few issues with HN over the years, but I find this very dishonest and I won’t ever shop there again.
Pass the buck...
Purchased all appliances for a new house i was building in June 2020 from Harvey Norman Caringbah.
Following delivery & installation in October 2020 I realized our Ilve freestanding oven was faulty and notified HN. Issues included steam exiting the oven when in use creating a safety issues as well as condensation pooling on floor below oven. The oven door was clearly faulty.
Initially a 3rd party technician was sent out and they replaced the door seal in December 2020 - 3 weeks after notification. This failed to fix the steam issue.
A new...door section was then ordered and we were told it would be a number of months before it would be available in March 2021... After complaining about the time to rectify the issue, miraculously a new door & replacement hinges arrived in January 2021, however the door was stainless and my oven is Matt black...
We contacted Harvey Norman after 2 competitors of theirs were unable to supply the washing machine as advertised on their websites. Harvey Norman at Everton Park had plenty in stock and we were given excellent service from Craig who also threw in a surge buster for free. He explained the ins and outs of the product and we were soon heading home with the machine loaded in the back of the car. We couldn't have wished for a better customer experience all round.
Thank you to Paul Young at Harvey Norman Midland, very helpful and friendly in buying our new fridge and to the delivery team..
Non-existent customer service.
Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.
Money hungry grubs
Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.
I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.
Damaged stainless steel door, zero acknowledgement.
Delivery crews delivered fridge three days too early, man handled through the front door even though I asked them to take another route. Sprinted out of property and made me sign at the door, refused to inspect item before signing. Dent reported immediately afterwards. Repeated attempts to contact Harvey Norman head office. Initial responses sounded promising but now they just ghost me.
Damage will cost half a grand minimum to repair. Will never trust harvey norman with any decent purchase again.
My name is David McQuarrie here is my review my bathroom renovation is amazing the shower and bathroom is awesome the tiled floors are beautiful and my blue kitchen splashback is great and thanks Natalie from Harvey Norman bathrooms at the auburn store who was so kind friendly and helpful with my design and colour choices I would recommend to my friends to go Harvey Norman auburn for there renovation thank Harvey Norman
Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.
Do not shop in this store
- They REFUSE to give you a refund after you have stepped one foot out door. JB HIFI allows you 30 days.; but worse off... They are more than happy to sponge off the taxpayer and receive job keeper whilst awarding massive bonuses.
Superb Service quality at chirnside Park store.
My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.
Harvey Norman Maroochydore! Will never shop again
Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.
Damaged products, non existent after sales service
Franchised departments so this review is for the washing machine & fridge department at Taren Point, NSW...
The worst customer service I have experienced.
No desire to correct any problems
No attempt made in aftercare
Terrible delivery service
Be aware, once you've bought the product, you won't hear from them again.
Shocking Customer service
Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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