Reviewer Photos & Videos
Dishonest and devious
I bought a microwave in store after pricing online. It was advertised at $299, but when paying I was going to be charged $349. When I queried the discrepancy the assistant was flustered and couldn’t tell me, so went to check. After a few minutes checking online and pointing at the screen a second person summoned what I assume was a manager, who said it was their optional $50 Product Care Plan, which entitled me to a replacement if it was faulty. Two problems here: firstly, if it’s an option, should I not have been offered it instead of trying t...o casually slide it through? Secondly, they would have to do this anyway. It’s national Consumer Law that anything they sell must be fit for purpose or they MUST replace it. A nice little $50 bonus for them if the consumer doesn’t know better. I suspect this works all too often with elderly customers who are too trusting. I’ve had a few issues with HN over the years, but I find this very dishonest and I won’t ever shop there again.
I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.
Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.
Shocking Customer service
Maybe Gerry doesn't need the money anymore clearly going by his constant boasting .... was in the Chadstone store this afternoon to purchase a Revitive massager - two salespeople walked directly in front of me while I was perusing the item without as much as excusing themselves, and I was there for a good ten minutes trying to figure out which of the options to go for and all the while, not one of these so-called sales people bothered to even ask me if they could help. Will NOT be shopping here again - the Good Guys will be getting my business from now on.
No back up Service
I bought a refrigerator from the Fyshwick store that leaked water and destroyed my floor boards in the kitchen. They will not respond to my emails and over the phone say to contact the manufacturer. Buy your electrical goods from someone who stands by their products.
Horrible customer service - Hoppers crossing TV department
We shopped the Black Friday sales and bought a TV the sales rep (Ash) advised us if we place the order on the same day we will receive the tv by mid to late December and that wasn’t true they never called us to let us know that the delivery was delayed. When we called to find out when the Tv will be delivered their excuse is it been delayed further so if we don’t want to wait we can request a full refund which is ridiculous because I paid so that I’ll have a TV not that they can waste my time for 2 months and I can have my money back.
The new ...estimated date of delivery date is early feb. Absolutely ridiculous customer service I would not recommend going here at all try and avoid as all they care about is there sales figures and not care for customer satisfaction.
Never nonsense during a sale
went into the Burleigh waters store after doing a lot of research into a Bissell pro heat pet
The sales assistant did not have the model I wanted albeit the one on display was identical to the pro heat 2 pet
At every juncture she contradicted me
No they only came in red or purple - not what bissell said
The pet tool was for collecting poop not dry materials in the canister - not what bissell say nor what the instructions say
No you don't need the oxy booster - not what bissell say or in fact include in the package
I could go on
Best price $598 despite me having an online price of $488
The only sound advice given was try The Good Guys ... which I did
Sales person there said .. do you know much about these....
Do NOT recommend
Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.
Too much questions
Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?
- Retail Stores - Appliances
Never shopping here again
After I bought my fridge, they had forgotten to include the installation pack with it, and once I called them up, they had it delivered to me that night. However, the next day, once I attempt to assemble the fridge I realised that they hadn't included the fridge. So, after calling them up, they asked me to come to their store and pick it up, even though I had paid for delivery. After picking this up, I once again noticed I still don't have the full pack, I was missing the filter holder. After calling again for the 3rd missing item, they tell me...that it isn't included even though the manual states I need it. They said I have to get a plumber and he'll have everything, even though their own manual states that their installation pack includes a filter holder. Never shopping here again.
No zip pay instore
No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!
Rude - taking money and not getting the product
This afternoon I have experienced the worst customer service imaginable from Kevin Diep the 2IC for Electrical at Harvey Norman Preston. The way he spoke to me was rude, aggressive and totally out of line. Customer service should be at the forefront for any store and team including the 2IC, all team members and management should listen and learn about issues.
I purchased $6000 of electrical equipment on the 21st of October 2020. It was to be delivered on 22nd of October 2020. My delivery was short ordered - missing was the Meile Vacuum and Bre...ville Toaster Oven. The Breville Coffee Machine that was delivered was the wrong colour. Emails and messages to Karolina Pekic about the missing items and wrong colour delivered went unanswered unless I chased them up, then had to wait for the toaster oven and coffee machine to be available and go back into the shop and swap them around myself (4th November). I was told that the vacuum cleaner would be ready for pick up on 13th November. I called yesterday (17th November) and left a message with Graham and asked if someone could call me back to arrange a time for me to pick up the vacuum. No one called me back to see if I could pick it up. I then called again today (18th November). I asked to speak to Karolina, the person on the phone couldn’t figure out how to transfer a call and asked me to leave another message and she would get back to me. Karolina did call me back later that day and told me that vacuum cleaner would not be available until 5th December. I am disappointed that I have paid for an item that keeps getting pushed back for delivery. I asked to speak to the 2IC Kevin Diep because this is an inconvenience. Karolina said she would get him to call but he never called. Karolina called me back later that afternoon. I asked her why the 2IC didn’t have time to call back a customer after asking to talk to him. She said she would try to get hold of him again. When he finally answered the phone he had an appalling attitude. He didn’t want to have anything to do with me and offered no help for my missing item. I then asked who his supervisor is (the person who runs the franchise) who I now know is Sean Dixon. He refused to answer the question and just kept speaking over me, he then hung up on me. As a customer we should have the right to speak and not have our issues disregarded because he can’t be bothered. I hope that this post makes management aware that Kevin Diep should never be allowed to speak to me or any other customer the way he did. Kevin and Sean should call me to apologise for his rude behaviour and lack of customer service. I also demand compensation for this horrible experience with Kevin Diep. I would NOT recommend Harvey Norman Preston to anyone. The worst experience I have ever had in retail.
Rubbish washing machine
We bought a top of the line washing machine and the first one was dropped in the store room, but still released to us. The second one, after they replaced the damaged one (without too much drama, in their credit) washes like a piece of poo. The manufacturers fault, not HN. Very professional in our dealings, thanks.
The reviewer stated that an incentive was offered for this review
Dont buy Optus via Harvey norman
I purchased a Samsung phone from Harvey Norman on the gold coast ( bundall) recntly with the offer to move over to Optus Guess their Staff are out of their depth with regard to accountability when it comes to service It not us its optus with the problem Dont touch harvney norman
Price match guarantee is a scam
Wanted to buy a new tumble dryer from the Everton Park store, Brisbane. Harvey Norman guarantee to match ‘leading online retailers’. Found product on ‘Appliances Online’ cheaper yet they refused to match price on the phone. Said the margin was too small For them but the store manager would call me as he was with a customer. Fat chance. Been 45 mins now. Not holding my breath. Same thing happened at another Harvey Norman store recently. They need to be investigated for false advertising and remove the guarantee. They will only match a price if t...hey deem it worth their while. That’s not a guarantee. Just called the Good Guys at Lutwyche. Guy was awesome. Zero problem. Agreed to match within 30 seconds of picking up the phone. There was always a reason I avoided Harvey Norman. High prices and the worst customer service!!!
I recently bought a pair of Liebherr frigs’ from Harvey Norman Castle Hill. They delivered the wrong one ( not the one that was on their showroom floor) that I bought but a different one. They would not take responsibility for it and charged me $700 to deliver the correct one and pick up the wrong one . I have written to their complaints dept 3 times now and have not had the courtesy of a response as yet . It is not as though I didn’t know what I was buying as I have 3 sets of the same frigs’ now, all bought from Harvey Norman.
Poor after sales service
extremely poor customer service following the delivery of my LG fridge. I wanted the manual which wasn't left with the unit following the delivery. When I called to ask how I get a copy I was told it should've been provided on the day. My conversation went around in circles in frustration that you only need to advise once it was not provided and how do I get a replacement copy. I know I can go to the internet but I was astounded at the lack of ownership and that it was my problem. so you buy a fridge it gets delivered with no manual and there i...s not even a sorry that it happened and there's not much we can do about it. Cant you keep additional copies for your customers rather than just blowing them off and in particular the replacement caps? The delivery guys were kicking boxes around the truck - no wonder some items are faulty when new I don't recommend HN based on an after sales experience!
- Retail Stores - Appliances
Customer service is very poor
The online cashback promotion does not pay out. I contacted the sales person and he was not helpful. I spent 3 days working on it and will not use Harvey Norman again
Dents in stock with every purchase
We purchased over $10,000.00 worth of stock, Beds and Speed Queen washing machine, the Speed Queen was not installed as promised and it was dented and scratched, just purchased a Westinghouse Oven it has a dent in it. Every time we purchase there are dents and damage to stock. Customer service is apalling. Had to wait a week for delivery and if I wanted to return the oven would have to wait a week for collection of item and have no oven for cooking for a second week.
very rude staff
I found a toaster at David Jones for $235 and HN had it for $299. I called to ask for a pricematch, the staff laughed at me and said get me one too if you get it for that price. and I said ok I will.
Then I directly called Good guys and they were happy to pricematch,
HN should keep up to JB and Good guys at least making decent specials and discounts.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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