The worst customer service
False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.
PURCHASED TV THAT DIDN’T WORK
$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted
Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).
Pass the buck...
Purchased all appliances for a new house i was building in June 2020 from Harvey Norman Caringbah.
Following delivery & installation in October 2020 I realized our Ilve freestanding oven was faulty and notified HN. Issues included steam exiting the oven when in use creating a safety issues as well as condensation pooling on floor below oven. The oven door was clearly faulty.
Initially a 3rd party technician was sent out and they replaced the door seal in December 2020 - 3 weeks after notification. This failed to fix the steam issue.
A new...door section was then ordered and we were told it would be a number of months before it would be available in March 2021... After complaining about the time to rectify the issue, miraculously a new door & replacement hinges arrived in January 2021, however the door was stainless and my oven is Matt black...
Money hungry grubs
Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.
Harvey Norman Maroochydore! Will never shop again
Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.
- Retail Stores - Appliances
Harvey Norman Marion
Bought a $1300 fridge that died in six months.
According to the ACCC ,"If the consumer would not have bought a product knowing a major issue would occur then that constitutes a major defect.
Therefore, I am owed a replacement or refund option.
However, What I received from the rude arrogant bogans at Marion was first being (lied to) I had to call Westinghouse on my time cost, Then being shouted over, cut off and not even listened to when I tried to explain the above fact about consumer law to the whitegoods team lead. When I asked for the c...all to be escalated to a manager, They (against store policy) refused and offered me to speak to Sam again. I am now on my third say of buying 20kg of ice a day at $8.50 a bag waiting for a repair ETA of six days from failure. SIX DAYS WITH NO FRIDGE OVER A LONG WEEKEND.
LG Top Load Washer from Harvey Norman Flagship Store Auburn
My wife bought an LG top load washer from Harvey Norman’s flagship store from Auburn with extended warranty. It’s barely even been a few months since we bought it and the thing just doesn’t stop jumping up and down like a jack in the box. With manufacturer’s warranty still in place we’ve been given the runaround as is the case with all the usual stories you hear from others.
Twice an LG service technician was sent out and all they found from each visit was the lid of the washer not locking once started, apart from that they cannot find the roo...t cause of why it is shuttering and vibrating so much. It shakes up so much at times jumping up and down and one day it literally is going to break down the laundry door. On one occasion the door handle to the laundry even loosened and fell off because of the washer trying to bash down the door. It’s a 10kg washer which is a pretty big unit that can do some serious damage the way it is shaking up, if there was a video upload on this option I would show it here but this option is not available on review here. I know exactly what the issue is with the washer shaking up so badly as it’s happened on a couple other older washers we owned in the past... it’s the struts and they are pretty easy to replace. I know LG definitely knows that the main issue is the struts but any manufacturer will generally not want to replace the original installed washer struts because once you change them they are more prone to shaking up because out of the factory it is more difficult for service techs to level them off to have a harmonious spinning drum. Either way, me and my wife don’t care and we just want the washer replaced with a brand new (same or different brand/model) as the existing one is just about beat up. I couldn’t care less how much LG’s service techs can fix it or not, it’s been shaking up badly so often that we can’t even leave the washer running when leaving home, and who knows how much more damage has been done to the internals of the washer that’ll become apparent very soon as was already evident with the technician finding that the lid is not locking once started which I am absolutely sure was caused from the washer jumping around all over the place. Overall - HV has great stores nationwide with mediocre pricing and staff flexibility offering room for negotiations, but it has absolute s#ithouse for warranty expectations. Instead of trying to play to the manufacturer’s terms, if I was Harvey Norman I would demand that LG immediately replaces the washer with a new one, not trying to get their service techs out to try and repair a beat up appliance, it’s a total waste of everybody’s time. I’ve shown the videos to Harvey Norman and the service techs and they look baffled as to how a washer can jump around so much... total crike of s#it, they’ve definitely seen similar happen before but just want to pull on the OMG confucianism. I don’t care what they do but they better replace my washer soon as I am starting to get sick of being ignored and flicked off every time I try and get some answers on whether or not if they are going to replace the washer. It is definitely the last time I will ever do business with Harvey Norman ever again until they pull themselves together. P.S: Delivery and install was done by HV.
Ridiculous staff very rude to customer
Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs
Yelled at by 'manager'
I purchased an expensive vacuum cleaner from Harvey Norman 18 months ago. It came with a 2 year warranty. Vacuum cleaner decided a few days ago it wanted to start over heating. I called Harvey Norman and they tell me I have to call the manufacturer of vacuum cleaner so they can authorise replacement. I do this. I go into Harvey Norman this morning and they tell me that they will not replace even though I have proof from manufacturer that they are to replace. I stand my ground and say that not only do I have proof from manufacturer but also as p...er ACCC they have to replace as it is a 'major fault'. (Cordless vacuum cleaner overheating on the dock I would class as major.) The manager of that section (Sue at Munno Para SA) says no we will send to our technicians and they can decide whether they can fix it or whether it is overheating due to misuse. I then start to get annoyed and say I am not leaving until they remedy the situation especially since the manufacturer has given me proof for them to replace. Manager Sue yells at me (and I mean yells loud enough for people to turn around), 'I am not dealing with you anymore'. Then she storms off. I manage to find a young girl who apologised for her managers attitude and said that she personally couldn't fix the situation but for me to leave the vacuum with her and she would try and get a regional manager to fix the issue. I asked how long this would take. She said she is not sure but it could be a couple of weeks or more. So now I have proof that I should have a replacement, no replacement and possibly a few weeks wait with no vacuum. I have contacted the manufacturer who have said they will try and sort it out, but I am not holding my breath. I was made to feel like a piece of dirt this morning by some vacuum cleaner section manager on a power trip. Never again Harvey Norman. I wish I could give zero stars.
- Retail Stores - Appliances
Worst customer experience ever.
The worst customer service in Castle Hill, refused to return a vacuum cleaner while its quality is rubbish, when I told them I will call Fair trade they didn't care
Specs are incorrect on website but they blame the customer
I ordered this range hood and sent the specs from the Harvey Norman website to my cabinet maker. My kitchen cabinet was custom built to fit this range hood, only to realise that Harvey Norman have listed the depth incorrectly. It’s actually 315mm deep not 295mm. When I tried to explain this to HN they blamed me for not driving over an hour away to give the range hood to my cabinet maker whilst he was making the kitchen. I showed them the specs on THEIR website and compared them to the range hood, they then blamed my cabinet maker for not lookin...g at the user manual. Why would he do that when I’ve provided the specs from HN website. HN took absolutely no responsibility and then tried to charge me more to get a range hood that would fit. After visiting HN 3 times to sort it out, I got $50 off and 2 years extra warranty. Absolutely no compensation for my time, the stress or to get my cabinet maker back to install it. Disgraceful!
Stay away from harvey norman marion
Very dodgy store, Purchased a washing machine was told us this is a reliable unit, if anything goes wrong bring it in we sort you out no worries. The unit broke apart after 6 month and the guy tried to tell me its from wear and tare, after hours of argument the manager came to tell me, its not our problem you need to take it up with LG. Have been left without a washing machine for sometime now. ACCC case opened.
I bought a coffee machine from Harvey Norman and purchased extended warranty through them under, Product Care.
My machine is now in need of repair. They do not return phone calls or want to take your claim. They do everything in their power not to repair the item. I ring and hang on for 40 minutes. They say, they will call you back, they don’t. Their supervisor doesn’t take phone complaints. Lodgement on line, twice, they haven’t called as they say within 24 hrs. I called them and waited over 30 min to be told they didn’t have my claim. I feel...
3 weeks later
well 3 weeks after the fridge broke down a repair man has showed up.
3 weeks......still no word from samsung about compensation for all the food we had to throw out
Beware... go somewhere else!!
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.
- Retail Stores - Appliances
You should call it "Product (we don't) Care"
They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?
We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.
Harvey Norman do not live up to their obligations under consumer law
My recent purchase of a faulty Dyson product was very poorly handled. I tried to return the product immediately after purchase but they fobbed me off, saying it wasn’t their problem and that I would have to deal direct with Dyson in a lengthy, painful process to obtain a replacement.
Emboldened by a friend who confirmed my view that Harvey Norman needed to deal with it and that they couldn’t shirk their responsibilities under consumer law, I went back there and firmly (but very politely!) demanded they deal with it. It was awkward, they were r...ude, they attempted to fob me off again and acted like I was the most painful person in the world, but I stood my ground. I got my exchange but they were very ungracious and nasty about it. I have had faulty purchases from Harvey Norman before which have been dealt with better than this - but after 3x recent experiences it’s now enough for me that I don’t trust the quality of their stock anymore even from premium brands. I will avoid purchasing from Harvey Norman or Domayne ever again and will be happy to pay extra to shop elsewhere, I don’t care if HN has the best price.
Terrible Service in store
Retail staff provides zero information about additional fees included in the delivery/installation of home appliances. Promised everything to be included in the price. In reality once they obtain your credit card details they ignore you forever.
Stay away from Harvey Norman.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
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