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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,080 reviews · View Statistics

Reviews

2.0

46 reviews
  • Product Quality
    1.3 (30)
  • Return Claim MadeYes (33) · No
  • Customer Service
    1.0 (31)
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Stephania ruiz

Stephania ruizSydney, NSW

The worst customer service

published

False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoore park
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Deb

DebAdelaide

  • 2 reviews

PURCHASED TV THAT DIDN’T WORK

published

$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Barker
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Tayla

Tayla

  • 2 reviews
  • 1 like

Very poor

published

Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHobart
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Boden

BodenSydney, NSW

  • 2 reviews
  • 1 like

Pass the buck...

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Caringbah
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Money hungry grubs

published

Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKotara
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Kay

Kay

  • 2 reviews
  • 2 likes

Harvey Norman Maroochydore! Will never shop again

published

Harvey Norman Maroochydore not good service. Purchase a fridge which stopped working less than 4 weeks after we purchased it. They say it’s not there problem unfortunately we have to deal with the manufacturer. No replacement offered. We have now been 2 and a half weeks without a fridge with a family of six living out of a beach esky in the middle of summer. Eating out and buying ice everyday only to be told today it will be another 7 days. So that’s almost 4 weeks with no fridge. Will never buy hisense again and will never shop at Harvey Norman again. First bad review I’ve ever written. Worst customer service I’ve ever experienced. Staff were rude on the phone.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMaroochydore
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Accurate Shopper

Accurate ShopperMelbourne

  • 23 reviews
  • 20 likes

Harvey Norman Marion

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarion
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LG Top Load Washer from Harvey Norman Flagship Store Auburn

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAuburn Flagship Store
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Deep

DeepGreater Melbourne (Outer), VIC

  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDandenong
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Joanne O.

Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMunno Para/Smithfield SA
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Sherif H.

Sherif H.Sydney, NSW

Worst customer experience ever.

published

The worst customer service in Castle Hill, refused to return a vacuum cleaner while its quality is rubbish, when I told them I will call Fair trade they didn't care

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill NSW
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IzzyH

IzzyHMelbourne

  • 7 reviews
  • 6 likes

Specs are incorrect on website but they blame the customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoorabbin
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Sam

Sam

  • 3 reviews
  • 2 likes

Stay away from harvey norman marion

published

Very dodgy store, Purchased a washing machine was told us this is a reliable unit, if anything goes wrong bring it in we sort you out no worries. The unit broke apart after 6 month and the guy tried to tell me its from wear and tare, after hours of argument the manager came to tell me, its not our problem you need to take it up with LG. Have been left without a washing machine for sometime now. ACCC case opened.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Marion
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SharonK

SharonKSydney, NSW

  • 2 reviews
  • 1 like

No repairs.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoore Park
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william

williamWide Bay-Burnett, QLD

  • 3 reviews
  • 3 likes

3 weeks later

published

well 3 weeks after the fridge broke down a repair man has showed up.
3 weeks......still no word from samsung about compensation for all the food we had to throw out

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGympie
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Marie H

Marie HMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Beware... go somewhere else!!

published

Really unreasonable
Give you the run around.
What one staff member says the next one won’t back up. Three faults and no sorry. No fridge now and still forced to wear the cost of the delivery fee.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWoodville
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Alex

AlexMetropolitan Adelaide, SA

  • 4 reviews
  • 13 likes

You should call it "Product (we don't) Care"

published

They claim it's not an extended warranty, but they sure like to sell them. I had an insert in my expensive fridge crack through normal use after 12 months, and then again 12 months later.
They just shrugged me off without an explanation telling me it doesn't affect the use of the fridge. It's a simple part and a simple fix, and I'll be stuffed if I should have to pay for it.
Why on earth should I pay all this money for your (it's not an) Extended Warranty?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Chris

ChrisSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Junk juicer

published

We bought an expensive $435 breville juicer from Burleigh Burleigh Waters on the recommendation of the sales lady. Got home and tried it but it didn't perform anything like she described it.
Returned it to the store right away but she claimed that you use it you own it and no return or exchange is allowed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Burleigh Waters
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Victoria

VictoriaSydney

  • 3 reviews
  • 2 likes

Harvey Norman do not live up to their obligations under consumer law

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBelrose
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Romina R

Romina RGreater Melbourne (Metropolitan), VIC

Terrible Service in store

published

Retail staff provides zero information about additional fees included in the delivery/installation of home appliances. Promised everything to be included in the price. In reality once they obtain your credit card details they ignore you forever.

Stay away from Harvey Norman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarvey Norman Melbourne City
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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