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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 2 of 24)

2.9 from 1,080 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (82)
  • Return Claim MadeYes (33) · No (55)
  • Customer Service
    1.2 (97)
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Amanda T

Amanda T

  • 4 reviews
  • 4 likes

Do NOT recommend

published

Absolute disgrace! More than happy to take your money but there is absolutely no service whatsoever. A fridge was purchased, $1400. Item arrived which was fine BUT Harvey Norman Hervey Bay use contractors who not only damaged mums floor excessively they don't even help you assemble the item because they are 'contractors'. Living through an absolute nightmare trying to get a fridge handle screwed on. It is impossible without damaging the fridge! I would not recommend this place for anything. Heard much better about the Good Guys who actually HELP you assemble your purchase. Never again ugh.

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Never again

Never againMetropolitan Adelaide, SA

Too much questions

published

Just wanted to buy a range hood after waiting about 10 minutes a staff member came i said I want this range hood and then started the questions like why i want this where I'm going to put it and more . If you are not technician DON'T ASK. After she checked if it's in stock started the questions again phone number name address . Come on i only wanted to pay take the receipt and the range hood and go home not answer questions . What they think they are , police ?

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Incentivised ReviewNo
Return Claim MadeNo
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Nandasiri

NandasiriGreater Melbourne (Outer), VIC

Never shopping here again

published
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Hamed

HamedSouth East Queensland, QLD

  • 3 reviews

Terrible

published

totally unhappy with delivery service. Crashes on fridge. Called them to fix it but did not reply. Still waiting for them.

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Troj

Troj

  • 9 reviews
  • 6 likes

No zip pay instore

published

No zip pay instore only online, special wasn't advertised online only in store,so had to buy a voucher to use zip pay and to get the special, (which still turned out to be more expensive than the other competitors that weren't even on sale!)then had to wait 24 hours for clearance online...an absolute joke, coming from a man who whined about everyone buying online and causing him to lose business...guess what Jerry Harvey you'll never get my business again...absolute shambles,and overpriced!!!

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Con Artists

published

We purchased some air conditioning units from the Preston store. We were promised installation and that the window units would be problem. This is incorrect. Their "installation guys" did not show up or return calls, no one else is able to install both window units and split systems. It's one or the other. We now have to figure out how to return massively heavy air con units to them to try and get our money back. Lost our business for life.

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Frozen Out

Frozen OutGreat Southern, WA

Nobody home at Harvey Norman Albany WA

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Incentivised ReviewNo
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Ajay

Ajay

  • 3 reviews
  • 2 likes

Surprised and Shocked

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Kate

KateGreater Melbourne (Inner), VIC

Rude - taking money and not getting the product

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Deep

DeepGreater Melbourne (Outer), VIC

  • 2 reviews

Ridiculous staff very rude to customer

published

Please don’t go to Harvey norman very polite when they have to sell anything but if any problem occur they will say it’s not in warranty and most of their products are faulty never buy the products with extra warranty the are all refurbished. They offer u 2 year extra warranty but please don’t buy from them they are thief’s please prefer some other stores who have better products and good price than these thugs

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Joanne O.

Joanne O.Metropolitan Adelaide, SA

Yelled at by 'manager'

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMunno Para/Smithfield SA
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Maryanne

MaryanneSydney, NSW

  • 2 reviews

Would give them 1 star if I could

published

The worst customer service I have ever experienced in my entire life. I have made complaint to Harvey Norman Head Office and the ACCC. Months of headaches with staff members, do yourself a favour and purchase online and don't ever deal with these people. Many reviews regarding this store are negative and highlight in particular lies and abusive interactions they have experienced with him. Shop online so you don't have to deal with these people. They work on commissions & KPI's yet they cant even make a sale, they have wasted hours of their time just to LOSE a sale from us.

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Rubbish washing machine

published

We bought a top of the line washing machine and the first one was dropped in the store room, but still released to us. The second one, after they replaced the damaged one (without too much drama, in their credit) washes like a piece of poo. The manufacturers fault, not HN. Very professional in our dealings, thanks.

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Tomo

TomoSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Dont buy Optus via Harvey norman

published

I purchased a Samsung phone from Harvey Norman on the gold coast ( bundall) recntly with the offer to move over to Optus Guess their Staff are out of their depth with regard to accountability when it comes to service It not us its optus with the problem Dont touch harvney norman

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HonestBob

HonestBobBrisbane

  • 12 reviews
  • 11 likes

Price match guarantee is a scam

published
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Incentivised ReviewNo
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pitiful

pitifulSydney, NSW

Disgusting service

published

I recently bought a pair of Liebherr frigs’ from Harvey Norman Castle Hill. They delivered the wrong one ( not the one that was on their showroom floor) that I bought but a different one. They would not take responsibility for it and charged me $700 to deliver the correct one and pick up the wrong one . I have written to their complaints dept 3 times now and have not had the courtesy of a response as yet . It is not as though I didn’t know what I was buying as I have 3 sets of the same frigs’ now, all bought from Harvey Norman.

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Brendan M.

Brendan M.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 4 likes

Poor after sales service

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Ana

AnaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Product sold not as described

published
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Incentivised ReviewNo
Store LocationHoppers Crossing - Harvey Norman -
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Isobel Porter

Isobel PorterSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Customer service is very poor

published

The online cashback promotion does not pay out. I contacted the sales person and he was not helpful. I spent 3 days working on it and will not use Harvey Norman again

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Nightingale

Nightingale

  • 18 reviews
  • 11 likes

Dents in stock with every purchase

published

We purchased over $10,000.00 worth of stock, Beds and Speed Queen washing machine, the Speed Queen was not installed as promised and it was dented and scratched, just purchased a Westinghouse Oven it has a dent in it. Every time we purchase there are dents and damage to stock. Customer service is apalling. Had to wait a week for delivery and if I wanted to return the oven would have to wait a week for collection of item and have no oven for cooking for a second week.

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Page 2 of 24
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

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