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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,073 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (10)
  • Return Claim MadeYes (2) · No (12)
  • Customer Service
    1.5 (12)
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Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 36 reviews
  • 26 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
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MKW

MKWSydney, NSW

Extremely Arrogant and Rude Sales People

published

I have had consistently bad and rude experience with sales people at Auburn shop for last 10 years or so. Today, I experienced again with two different sales women: one just walked away without comments when I asked about a discount after price match for a high end fridge with another store. The second one at the washing machine/dryer aisle when she told me in direct words that "We work here for commission, I don't have time to explain features if you are not going to buy it today. I suggest do your research online and come back and I can give you a quote. I have a lot of customers and phone calls to attend to".

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Bernadette

BernadetteBairnsdale

Poor service

published

Just not interested in helping you when you're under warranty. I had to go find the replacement product myself. Rang lots time just never rang back.the product i got isn't what I want but just couldn't do that again just shocking

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Sputnik

SputnikSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Terrible customer service - Bad product information

published
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Deborah Cooper

Deborah CooperSydney, NSW

  • 3 reviews

Brought a bigger tv

published

The only set back we have found with LG tv the lack of support from them . We have found it doesn’t s support all apps and this really is a downfall in their products . We own 2 of their tvs and will never buy they products again .

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Philo

PhiloSydney, NSW

Check that delivery!!

published

We ordered a Westinghouse Stove in store. One then picks it up at a HN Warehouse. When we picked up the stove it was fully packed with insulation. However, when it was opened, it was a CHEF brand. WASTED TIME followed. A fairly basic part of the transaction, one would have thought, to supply what was ordered. Anyone dealing with the NSW Auburn Store needs to be very careful. The Manager was HELPFUL, however, he was up to his neck in complaints the day we rang. I think that says it all.

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Melissa

MelissaSouth-Eastern Region, NSW

  • 78 reviews
  • 41 likes

Still no better

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Syed

SyedPerth, WA

  • 5 reviews
  • 2 likes

Service - not great

published

We went to Harvey Norman one night and dealt with a sales person named Vu. We did end up buying from him because store was closing and it was the last day of the deal. Included in the deal was free delivery and install of tv and fridge. However, at time of delivery arrangement he denied offering free delivery of fridge but he gave anyways... BUT with a note - drop off only. Well.. we thought ok, how difficult will it be to install the fridge but it turned out to be so much of a hassle. We're also left with a big box - very hard to dispose. Vu was unpleasant to deal with. He can be quite sarcastic/rude. Not funny though.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMalaga WA
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Isabelle K.

Isabelle K.Goulburn Valley, VIC

  • 2 reviews

Lack of customer service - faulty washing machine

published
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DavidT

DavidTMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

A otherwise good shopping experience marred by bad delivery

published
Incentivised ReviewNo
Store LocationHarvey Norman Gepps Cross SA
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Ian R

Ian RGreater Melbourne (Outer), VIC

  • 8 reviews
  • 2 likes

Delivery

published

I paid $65.00 to have a fridge delivered. It was going to a university. I spoke with the driver and left detailed instructions on how to find me so I could show where it was going. When I rang the driver to ask where he was he said he left the fridge at the warehouse he drove past. I had to borrow a trolley and wheel the fridge hundreds of metres to where it was going. Very poor. I have had other items delivered in the past and the drivers were good.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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garryaussie

garryaussieGreater Melbourne (Outer), VIC

  • 8 reviews
  • 5 likes

Vax vacuum cleaner - Pet pro

published

Bought Vax from Harvey Norman 2 Mths later the head stopped functioning. Went to store ( Broadmeadows ) they ordered new one after 2 weeks rang to see if had arrived. Not yet so they rang rep he said on the way.
1 more week goes by rang again and they said they will get back to me as they don't know where it is.
Very frustrating when under warranty. If i ordered a new one i think they would have it within the week.
I order from China and get within 4 days. Go figure

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Simon

Simon

  • 4 reviews
  • 1 like

Too big to have average customer service.

published

They have a bad return policy. They're average at everything else, but their return policy is the reason I won't be returning.

You just can't return items unless they're broken. You may have been sold on a product to realise the sales rep lied and the reviews are actually terrible, too bad. No returns.

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Con

ConPerth, WA

  • 3 reviews

Great Product Eventually

published
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Linda

LindaSouthwest, VIC

  • 5 reviews

Poor service

published

Went to Geelong store to buy a fridge. Unhelpful staff that avoid you if you apparently don’t look worthy. So I bought $2000 fridge from a competitor with better service.

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Incentivised ReviewNo
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Ron S

Ron SSouth East Queensland, QLD

Not happy

published

Went yesterday, 4th July, to look at a Westinghouse stove advertised for $988, in the catalogue ending 12th July, '19. Went to purchase it today, it had gone to $1148, and they would not honour their advertised price. A disgrace!!

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Incentivised ReviewNo
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topfluc

topflucGippsland, VIC

Not satisfied with Harvey Norman Wonthaggi

published

I wanted to buy a cooktop. Rang this morning and asked to speak to the appropriate salesman . Told he was speaking to another customer and would call me back. No response. Poor service. I will shop elsewhere.

Incentivised ReviewNo
Store LocationWonthaggi
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Charlie

Charlie

  • 2 reviews
  • 1 like

Freezers are prices VERY VERY HIGH!!!

published

I shopped for a Haier 145Litre chest freezer.
The prices in Nowra on friday 4 Jan 2019 were...
Harvey Norman $289
Bing Lee $289
The Good Guys $295
JOYCE MAYNE $238***
Also take care with delivery charges as they can vary from $49 to over $80!!!
In my experience Harvey Norman have been charging higher prices for their products ever since I can remember....I am a 76 years old pensioner. They appear to rely on slick over confident sales pitches to fool their customers into purchasing their products and stop them from shopping arround....be careful!!!

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Stan

Stan

  • 2 reviews

Make sure you get the fridge you want. Don't be talked into anything else. Salesmen are good at sel

published

Can't blame the sales person. I was accepting of the sales pitch. Once at home we realised the fridge didn't have the features we agreed that we wanted. Unfortunately we are pensioners and can't afford to do anything about it now. Be careful!

1 comment
Harvey Norman
Harvey N.Harvey Norman

Sorry to hear about your experience Stan. Please share with us more details here: http://www.harveynorman.com.au/contact-us/ so we can follow this up with the proprietor. Nehemiah - HN Customer Service

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Nima T

Nima TMelbourne

  • 2 reviews

No Price Guarantee - Shop with no confidence.

published

Bought fridge and next day I found same product on eBay bit cheaper.

I contacted the store i bought they said they don’t match eBay price. So why putting price match.

1 comment
Harvey Norman
Harvey N.Harvey Norman

Hi Nima, sorry to hear about this. If you could, please provide us with the details here: https://www.harveynorman.com.au/contact-us so we can follow this up with the proprietor. Nehemiah - HN Customer Service

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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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