Harvey Norman Retail Stores - Appliances

I've been shopping around for bedroom furniture for some time now and why the bloody hell do you not have any prices on the website? You have to email the specific store which takes them 5 days to finally get back to you. Just to tell you a price too late

Standard delivery for there bed frames is $150 for delivery and it would be delivered within 10 weeks lol absolutely ridiculous.

I went and ordered a bed off the website after much deliberation and 5 days later the sales person who couldn't really give an f called me back and said the bed f...

In early September my wife and I were in the market for a new washing machine. So talking to the sales person we were looking at a 8kg Fisher and Paykel, she claimed to be a very good seller and recommended it.. {This will be another story later}
Now the price was almost $1,000 with delivery and disposabe of our 17 year old frontloader... We arrange for the delivery to be on the coming Friday. It happened.
Well the installers were fast installation and That was it. Going by the hand book the installers should have done a quick wash, level it a...

I have had consistently bad and rude experience with sales people at Auburn shop for last 10 years or so. Today, I experienced again with two different sales women: one just walked away without comments when I asked about a discount after price match for a high end fridge with another store. The second one at the washing machine/dryer aisle when she told me in direct words that "We work here for commission, I don't have time to explain features if you are not going to buy it today. I suggest do your research online and come back and I can give you a quote. I have a lot of customers and phone calls to attend to".

Just not interested in helping you when you're under warranty. I had to go find the replacement product myself. Rang lots time just never rang back.the product i got isn't what I want but just couldn't do that again just shocking

We recently purchased a TV and a fridge from Harvey Norman Bundall QLD and while the products are so far satisfying, we thought it was necessary to let people know of the terrible service we have received. The 2 gentlemen we dealt with were nearly annoyed to help us with the purchase. No advice were given on the products and bad information were given to the questions we asked. We were told that we could reverse the door opening on our fridge ourselves but completely omitted to let us know that it would void the 5 years extra warranty purchased...

The only set back we have found with LG tv the lack of support from them . We have found it doesn’t s support all apps and this really is a downfall in their products . We own 2 of their tvs and will never buy they products again .

We ordered a Westinghouse Stove in store. One then picks it up at a HN Warehouse. When we picked up the stove it was fully packed with insulation. However, when it was opened, it was a CHEF brand. WASTED TIME followed. A fairly basic part of the transaction, one would have thought, to supply what was ordered. Anyone dealing with the NSW Auburn Store needs to be very careful. The Manager was HELPFUL, however, he was up to his neck in complaints the day we rang. I think that says it all.

One would think that a store as big as this would be able to get their act together and provide some sort of customer service, it usually goes well until you ask a a question and they can't answer it, well why are you working their if you have no idea about the products your selling, then when they go ask another staff member for their help they too are just as dumbfounded by my question which I thought was pretty simple, all I wanted to know was, why my barrel vacuum cleaner kept stopping halfway through using it, the staff didn't know a thing...

We went to Harvey Norman one night and dealt with a sales person named Vu. We did end up buying from him because store was closing and it was the last day of the deal. Included in the deal was free delivery and install of tv and fridge. However, at time of delivery arrangement he denied offering free delivery of fridge but he gave anyways... BUT with a note - drop off only. Well.. we thought ok, how difficult will it be to install the fridge but it turned out to be so much of a hassle. We're also left with a big box - very hard to dispose. Vu was unpleasant to deal with. He can be quite sarcastic/rude. Not funny though.

I bought a $700 Simpson washing machine in the Shepparton store. When it had a mechanical fault about 2 weeks after the warranty expired I was incorrectly advised in regards to further action that should have been taken by Harvey Norman at that time. I was still entitled to have the machine fixed under warranty given the severity of the problem, the short time since I bought it and the price of the item. I'm a pensioner and can't afford hundreds of dollars of repairs for an appliance that should last at least a decade - not 2 years.
To make mat...

Bought a Mitsubishi fridge at the Gepps Cross store in SA. Salesman was very helpful and the shopping experience was pleasant, even managed to get a few hundred dollars off the ticket price. Unfortunately things went downhill onwards. First, delivery could not be arranged until 7 days after order was placed even though I was told there was stock in the Mitsubishi local warehouse when the order was placed. 7 days is too long by any measure, especially if there is local stock. Second, on the date of delivery, I was told by the driver that delive...

I paid $65.00 to have a fridge delivered. It was going to a university. I spoke with the driver and left detailed instructions on how to find me so I could show where it was going. When I rang the driver to ask where he was he said he left the fridge at the warehouse he drove past. I had to borrow a trolley and wheel the fridge hundreds of metres to where it was going. Very poor. I have had other items delivered in the past and the drivers were good.

Bought Vax from Harvey Norman 2 Mths later the head stopped functioning. Went to store ( Broadmeadows ) they ordered new one after 2 weeks rang to see if had arrived. Not yet so they rang rep he said on the way.
1 more week goes by rang again and they said they will get back to me as they don't know where it is.
Very frustrating when under warranty. If i ordered a new one i think they would have it within the week.
I order from China and get within 4 days. Go figure

They have a bad return policy. They're average at everything else, but their return policy is the reason I won't be returning.

You just can't return items unless they're broken. You may have been sold on a product to realise the sales rep lied and the reviews are actually terrible, too bad. No returns.

We recently purchased a tv for our bedroom. We were very clear that we wanted a smart tv, we purchased a display model after the sales assistant telling us how good it was and that it had everything we wanted. After installing the tv, couldn’t get anything to work. I called the store explained the problem and was told it was probably the remote. I took the remote in and was made to feel like an idiot, with one sales assistant telling me that if I put my hand over the end and pressed a button it would light up if working. I was given a new remo...