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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,087 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (95)
  • Return Claim MadeYes (36) · No (70)
  • Customer Service
    1.2 (112)
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kathleen.wesley.7

kathleen.wesley.7Greater Melbourne (Inner), VIC

  • 12 reviews
  • 12 likes

Harvey Norman to expensive but most importantly why do you have to make things so difficult

published
Product Quality
Customer Service
Michael S.

Michael S.Sydney, NSW

non existent service, overpriced

published

Out of stock item bought,no indication it was out of stock. no way to get snswers or abiliry to cancel. generally foubd over priced and poor service in stores as well

Customer Service
Incentivised ReviewNo
Cameron

CameronMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

Over priced, go elsewhere.

published

We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion, SA.
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Lying staff

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Wokka

WokkaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Parts missing

published

Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
Be careful

Product Quality
Customer Service
Stephania ruiz

Stephania ruizSydney, NSW

The worst customer service

published

False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.

Customer Service
Incentivised ReviewNo
Deb

DebAdelaide

  • 2 reviews

PURCHASED TV THAT DIDN’T WORK

published

$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted

Product Quality
Customer Service
Tayla

Tayla

  • 2 reviews
  • 1 like

Very poor

published

Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).

Product Quality
Customer Service
Disillusioned

DisillusionedSouth East Queensland, QLD

Dishonest and devious

published
Product Quality
Customer Service
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Boden

BodenSydney, NSW

  • 2 reviews
  • 1 like

Pass the buck...

published
Customer Service
Incentivised ReviewNo

Non-existent customer service.

published

Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.

Product Quality
Customer Service

Money hungry grubs

published

Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.

Product Quality
Customer Service
MRC

MRCGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

iRobot price

published

I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.

Product Quality
Customer Service
1 comment
MRC
MRC

No one from Harvey Norman bothered to even follow up and did not receive the credit yet.

Tail of Floof

Tail of FloofAdelaide

  • 5 reviews
  • 9 likes

Damaged stainless steel door, zero acknowledgement.

published

Delivery crews delivered fridge three days too early, man handled through the front door even though I asked them to take another route. Sprinted out of property and made me sign at the door, refused to inspect item before signing. Dent reported immediately afterwards. Repeated attempts to contact Harvey Norman head office. Initial responses sounded promising but now they just ghost me.

Damage will cost half a grand minimum to repair. Will never trust harvey norman with any decent purchase again.

Product Quality
Customer Service
Incentivised ReviewNo
Bazcar

BazcarSydney Surrounds, NSW

  • 32 reviews
  • 21 likes

Not anymore

published

Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.

Product Quality
Customer Service
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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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