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Harvey Norman to expensive but most importantly why do you have to make things so difficult
I've been shopping around for bedroom furniture for some time now and why the bloody hell do you not have any prices on the website? You have to email the specific store which takes them 5 days to finally get back to you. Just to tell you a price too late
Standard delivery for there bed frames is $150 for delivery and it would be delivered within 10 weeks lol absolutely ridiculous.
I went and ordered a bed off the website after much deliberation and 5 days later the sales person who couldn't really give an f called me back and said the bed f...rame is not even available until 6 months from now why even have it on your website???? He then took another 5 days to issue a refund for a bed frame that was I charged for. Also I have a giftcard of $1,000 to spend and you don't even do free delivery when someone is spending upwards of $1,000+ Where i'm still charged $160 for delivery. Metro Melbourne to Metro Melbourne based delivery. Places like Kogan and catch.com where I have spent $50 and I've got free delivery.
non existent service, overpriced
Out of stock item bought,no indication it was out of stock. no way to get snswers or abiliry to cancel. generally foubd over priced and poor service in stores as well
Over priced, go elsewhere.
We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.
mother purchased a dryer from a harvey normal store. She was informed by staff that if she did not purchase a surge protector that the warranty of the product would no longer be valid and that continuing without buying this item there would be no warranty. However under consumer law this is not in guidelines of a manufacturers warranty. The dryer comes with a 24 month warranty and the staff cannot be claiming to consumers that unless they buy an extra item that is not part of the manufacturing warranty that it will be voided.
This is not the f...
Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
The worst customer service
False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.
PURCHASED TV THAT DIDN’T WORK
$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted
Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).
Dishonest and devious
I bought a microwave in store after pricing online. It was advertised at $299, but when paying I was going to be charged $349. When I queried the discrepancy the assistant was flustered and couldn’t tell me, so went to check. After a few minutes checking online and pointing at the screen a second person summoned what I assume was a manager, who said it was their optional $50 Product Care Plan, which entitled me to a replacement if it was faulty. Two problems here: firstly, if it’s an option, should I not have been offered it instead of trying t...o casually slide it through? Secondly, they would have to do this anyway. It’s national Consumer Law that anything they sell must be fit for purpose or they MUST replace it. A nice little $50 bonus for them if the consumer doesn’t know better. I suspect this works all too often with elderly customers who are too trusting. I’ve had a few issues with HN over the years, but I find this very dishonest and I won’t ever shop there again.
Pass the buck...
Purchased all appliances for a new house i was building in June 2020 from Harvey Norman Caringbah.
Following delivery & installation in October 2020 I realized our Ilve freestanding oven was faulty and notified HN. Issues included steam exiting the oven when in use creating a safety issues as well as condensation pooling on floor below oven. The oven door was clearly faulty.
Initially a 3rd party technician was sent out and they replaced the door seal in December 2020 - 3 weeks after notification. This failed to fix the steam issue.
A new...door section was then ordered and we were told it would be a number of months before it would be available in March 2021... After complaining about the time to rectify the issue, miraculously a new door & replacement hinges arrived in January 2021, however the door was stainless and my oven is Matt black...
Non-existent customer service.
Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.
Money hungry grubs
Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.
I bought this iRobot vacuum for $1700 from HN. That evening I found out Cosco has the same product for $1460 in stock. I went to request for refund but they gave me a $150 store voucher. When asked them to match the Cosco price, they just wouldn’t care. I still can’t understand why they gave me the store credit and also $100 less. I did not want to have an argument in the store. I request for the $100 credit please. When you claim you match the prices, you have to stand by it and not take people for granted.
Damaged stainless steel door, zero acknowledgement.
Delivery crews delivered fridge three days too early, man handled through the front door even though I asked them to take another route. Sprinted out of property and made me sign at the door, refused to inspect item before signing. Dent reported immediately afterwards. Repeated attempts to contact Harvey Norman head office. Initial responses sounded promising but now they just ghost me.
Damage will cost half a grand minimum to repair. Will never trust harvey norman with any decent purchase again.
Just went to Harvey Norman Erina to buy a new fridge and laptop computer as I bought my last fridge from there and have purchased other products from there since, and I've ALWAYS been impressed with the service I got. Well not anymore it seems. I got treated with the most hideous arrogance like I was some grey alien from Zeta Reticuli. Oh well I guess they don't need my money so I will shop elsewhere. And just for the record, I am a human being with a name. I loathe being identified by my phone number. If you only want customers to buy online PUT A SIGN ON THE DOOR.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
Get an answer from our members and Harvey Norman representatives
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