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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances (page 3 of 5)

2.9 from 1,111 reviews · View Statistics
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Reviews

  • Product Quality
    3.1 (16)
  • Return Claim MadeYes (2) · No (18)
  • Customer Service
    1.4 (18)
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Bill
BillNewcastle

Bissel Carpet Shampooer

published

I purchased a Bissel Carpet Shampooer in 2013 from Harvey Norman and have only used it 5 times. The brushes no longer rotate and lift the dirt off the carpet I rang Harvey Norman and the person I spoke to said, "It's 5 years old time to buy a new one." I phoned Bissel and they told me the only service agents were in Sydney, Wollongong and Port Macquarie. I live in Newcastle over 2 hours away from each one. You might like to consider availability of after sales service when making your purchase decision.

Harvey Norman
Harvey N.Harvey Norman

Hi Bill,
I am sorry to hear about your experience. Can you please share with us more details on the link provided here http://www.harveynorman.com.au/contact-us/ so we can follow up with the store proprietor.
Lynda - HN Customer Service

Bill
Bill

Purchased from Rutherford Crap sales advice was from Bennetts Green store

Carol
CarolMelbourne

Still waiting for Air-Conditioner Installer

published

Went to Thomastown Store and dealt with [name removed] who was very good and informative. Bought an Air-Conditioner (as well as Washing Machine and Dryer) and booked in an installation visit with their recommended company 'Octopuss'. Called them to confirm the day, which they did, but no-one showed. Took the day off work especially ! and 3 weeks later I am still waiting to hear back. Still no show or contact. Have given up.

Harvey Norman
Harvey N.Harvey Norman

Hi Carol, I am sorry to hear about your experience. Can you please share with us more details on the link provided here http://www.harveynorman.com.au/contact-us/ so we can follow up with the store proprietor.
Lynda - HN Customer Service

Carol
Carol
Nehnehneh
Nehnehneh
  • 15 reviews
  • 25 likes

not impressed with service

published

bought a toshiba telly from them. had problems with telly. called toshiba but was told to contact harvey norman directly as it is a parallel imported model that's not supported locally.

called Harvey norman up and they said bring it down. brought down telly after work and they said the 'expert' has gone home and there's no one there that could help me. I have to take the telly home and come back two days later.

finally after speaking to the manager he agreed to replace the telly on the spot.

Harvey Norman
Harvey N.Harvey Norman

Hi There,
I am sorry to hear about your experience. Can you please share with us more details on the link provided here http://www.harveynorman.com.au/contact-us/ so we can follow up with the store proprietor.
Brendon - HN Customer Service

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Mountain Shadow
Mountain ShadowSydney
  • 9 reviews
  • 5 likes

If it's not on the store shelf - move on

published
Harvey Norman
Harvey N.Harvey Norman

Hi There,
I am sorry to hear about your experience. Can you please share with us more details on the link provided here http://www.harveynorman.com.au/contact-us/ so we can follow up with the store proprietor.
Brendon - HN Customer Service

Mountain Shadow
Mountain Shadow
SMART ELEGANT
SMART ELEGANT
  • 2 reviews

Great service in store but delivery drivers rude

published

Had a great experience With a knowledgeable and helpful sales man when choosing a washing machine. made the transaction easy. Although not so with the delivery men who were ruse and condescending when they arrived 15 mins before their said time frame and told me I needed to get a better clock. Then had the hide to ask to walk through my house to use the toilet. They did at least take away the old machine and install the new one.

Harvey Norman
Harvey N.Harvey Norman
Mick
MickSouthwest, VIC
  • 7 reviews
  • 3 likes

Trying to sell me something I couldn't afford.

published

Came in today looking to buy washing machine, was looking at washing machine around $700 spoke to a employee about a certain washer we were looking at, basically says there no good will only last 2-3 years and kept saying there made in south east Asia and there no good bad standards nothing from there will
Last etc (my partner is Asian and we both found this abit affensive) then takes us over to washing machines that are $1400 plus and telling us there German made much better bla bla! We found this embarrassing and frustrating 1. We can barely afford $700 washing machine let alone a $1400 one 2. We found it about offensive talking down about south east Asia (partner being Asian)

Harvey Norman
Harvey N.Harvey Norman
Mick
Mick

Why would I bother wasting more of my time with such a terrible business and customer service, no thanks!

Annie K
Annie KBlue Mountains
  • 6 reviews
  • 4 likes

Product Review

published
Maria
MariaSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Training is a must in retail

published

The staff at Harvey Norman need to be friendlier and more professional and helpful. I often find them rather dismissive and just doing their job without appearing to enjoy it! Hey guys and gals, if you want to work in retail remember customer service

Harvey Norman
Harvey N.Harvey Norman

Thank you, for sharing your experience, Maria. We appreciate your feedback. Regards, - Rami HN Customer Service

Product Care

published
Harvey Norman
Harvey N.Harvey Norman
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Jimb
JimbGreater Melbourne (Outer), VIC
  • 37 reviews
  • 18 likes

Think before signing up.

published

Bought a Sharp fridge from Harvey Norman with replacement warranty fridge door would not seal properly decided to make a claim told firstly not covered persevered and spoke to technician and told should be covered, finally made a claim but because of mixup between technician and product care company had to organize inspection myself and after six phone calls to company over 5 weeks they reluctantly decided to honor my claim. Always saying will get back in 48 hours, just be careful if you take this out ask the sales person a lot of questions and make sure it is in writing also copy receipt as they fade after a couple of years.

Harvey Norman
Harvey N.Harvey Norman
Jimb
Jimb

Very.Bad Customer Service and Very Bad Response.

Jimb
Jimb

Generic reply no humans see these customers treated like IDIOTS.Lots of bad reviews.

Janice
JaniceSouth East Queensland, QLD
  • 17 reviews
  • 16 likes

Online sales are terrible.

published

HN provides a great service - online chat (to clarify that the appliance is what you need) and interest-free repayments. However their customer service, communication, online sales and delivery are terrible. I exchanged numerous emails and was told I would get an answer in 24 hours, it never happened. Just as my delivery never happened - I ended up cancelling the order after 2 wks. I just had to wait for the transaction to be reversed - another 2 weeks but that eventually occurred. My advice. Don't shop online with HN, there are plenty of other options - let's hope that when Amazon comes to Australia they will really sort stores like this out. In the meantime I will probably physically go into a store - probably The good guys.

Harvey Norman
Harvey N.Harvey Norman
Janice
Janice

Thanks for the info, fortunately my relationship with HN is now over: you are more interested in keeping your warehousing costs down than in keeping your customers happy. In the future I will shop elsewhere.

Innk
InnkMelbourne

Snobby & disrespectful sales assistant

published
Harvey Norman
Harvey N.Harvey Norman
Deeg of St Ives NSW
Deeg of St Ives NSWST IVES
  • 5 reviews

Good prices but after-sales service weak

published
Harvey Norman
Harvey N.Harvey Norman
joanne
joanneBrisbane

Bad communication & Service

published

I ordered a juicer on line when I called to find out availability I was told ready to pick up no email then received bad customer service I thought Harvey Norman would at least have good customer Service Not Happy I will take my business elsewhere Shame Mr Norman

Harvey Norman
Harvey N.Harvey Norman
Rhonda J
Rhonda JIpswich
  • 2 reviews
  • 1 like

Scratched and dented Fridge

published

Went to Harvey norman to look at a fridge on 26/12/16 ,we seen one we liked paid for it we received it today! .. delivery guys take it out of the box carry it up our stairs and it got Scratched and dented!! I come home from work to see my Fridge in that condition, Not very Happy I would like this fixed up ASAP!!

Harvey Norman
Harvey N.Harvey Norman
Rhonda J
Rhonda J

We had our Fridge Replaced and was quite happy with the guys that delivered it they handled the fridge with care thankyou

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Criticalgirl
CriticalgirlAU
  • 2 reviews
  • 6 likes

Not great.

published

Really bad service. No one ever around to help and staff on front register so rude. Try and go else where if I can.

Harvey Norman
Harvey N.Harvey Norman

Customer service

published

Just brought a air conditioning, the salesperson seemed to be little bit out of sorts because we knew what we wanted and had already selected our installer, who by the way had been recommended by another member of staff, may I suggest that you give your customers more than one choice in who they hire to install their air conditioner, we had affinity refrigeration and electrical install our unit. These guys were both professional and friendly.

Harvey Norman
Harvey N.Harvey Norman

Hi Kmb, Thank you for sharing your feedback with us. :-) Have a great day! Best regards, Lynda - HN Customer Service

Bad customer servic e

published

The Microwave was taken to the Armadale outlet for repairs on 20 September. The staff member promised to send the unit to the repairers and said they would contact me for pick up when the unit was sent back. The unit was repaired and sent back to Harvey Norman on 27th September. After three weeks I contacted the repairers to check if the microwave was repaired and found out that the unit was sent back to Harvey Norman after one week after it was repaired. The unit was lying in HN for three week and nobody informed me that the unit was ready to be picked up. This is not acceptable and only shows the lack of responsibility on the part of Harvey Normal staff.

Harvey Norman
Harvey N.Harvey Norman

Service in the shop was wonderful but when it came to delivering the fridge it was appalling.

published
Harvey Norman
Harvey N.Harvey Norman
best7
best7Greater Melbourne (Outer), VIC
  • 2 reviews

Love the cook4me

published

The user Manual is not detailed enough , I think its going to be a case of trial by error

Cat88
Cat88Sydney
  • 2 reviews
  • 2 likes

I bought a microwave

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Pretty happy with the service. They gave me a good discount on the floor model and it works fine, still has manufacturers warranty. The store is a little run down and it was very busy on Sunday.

Currawong
CurrawongSouth East Queensland, QLD
  • 10 reviews
  • 8 likes

When it comes to Harvey Norman discount vouchers, does Harvey Norman always mean what it says about

published
ExpeditionsandEvents
ExpeditionsandEvents
  • 37 reviews
  • 25 likes

Delivery costs need to be looked at

published

Paid over $100 for delivery. For that the washing machine was dropped off in the box. No assistance in unwrapping it, installing it or putting it in the correct place. I bought our last appliance from appliances online, and at the time it was free delivery, and was all installed in place.

Harvey Norman
Harvey N.Harvey Norman
Rosequartz
RosequartzAustralia
  • 13 reviews
  • 4 likes

Decline in customer service & shopping experience.

published
Harvey Norman
Harvey N.Harvey Norman
Cliffy34
Cliffy34ADELAIDE
  • 10 reviews
  • 8 likes

Take your money, make you wait!!!!

published

We purchased an oven and also checked other store prices, but the one in Harvey Normans was available in a few days, (so they said) and our other had ceased to work.
Said it would be delivered in three days. A week later, no sign of it, and to make matters worse, no communication at all from HN. I rang them three times today. Twice they said they would find out and ring back. Silence!!!!
Third time I was told it would have to be ordered from the manufacturer and should be there by next Wed! No apology, just appalling customer service. Pity they don't charge your card until they have it available, or I would have cancelled and gone elsewhere.

Cliffy34
Cliffy34

Finally delivered ( and they had the cheek to charge for that) 3 weeks after ordered and over two weeks after promised delivery

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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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