Not so good service
Price was not matched with the laptop purchase, discount offered was only $10, which is a joke. They used to good.
Quality of staff varies Sometimes you get very unlucky
Usually most of the staff are easy to approach and helpful. That's one of the reason why I am willing to go visit the shop instead of buying from the cheapest on the internet.
However,I was a bit unlucky this time.
I brought in my cleaning product still under warranty period to Watergardens shop. The lady in 50s-60s? was pretty unfriendly and looked reluctant to help. She said she ordered 2 spare parts for us so I went to pick it up after 2 weeks.Same lady served us. She told me she didn't order one of the parts because I broke it. We have yo...
- Retail Stores - Appliances
Great product but terrible click and collect
I've been using Philips Air fryer that I've purchased from Harvey Norman about half-year ago, so the product is good so far. However, my experience in-store to pick up my online order was not so great (I've paid online and used click and collect). When I entered the store, I went to the click and collect section but was tossed to several sales assistants before someone actually helped me to collect my order. This process itself took about 20 - 30 minutes just for someone to find my order. I was then told that the product is available at the rea...r side of the store as it was considered a bulky item (it was an air fryer not a fridge but ok...). I then drove to the rear side of the store. Had to wait another 10 minutes for someone to show up (maybe they were busy with orders from the front of the store?) and it took them another 20 minutes or so to fetch my order. So a total of approximately an hour of lingering around the store to collect my order. Luckily the product is great.
Not so happy with Oxley team
I bought couple of things from Oxley each time I went there same boring customer service. Not worth to go again. Price is higher then most of the store around.
Younger people serving need to realise older people are not idiots
Harvey Norman’s employs lots of young people great ! But they should be talk when someone is asking a question about a technical issue not act so condescending and arrogant but maybe that’s the way they even speak to there own generation. And please learn to be focused on your customer.
Don't use their installers
Harvey norman staff were helpful at the fountain gate store, bought a cooktop from them a month ago and after agreeing to use there installers(octopuss installations) I not only haven't got it installed but they wont ring me back or tell me when it will be done.I'am now getting my own installer while they have agreed to refund me still without explanation. why Harvey norman allows this company (octopuss) to destroy their reputation is beyond my expertise,maybe it's complacency.
Recently purchased a vacuum cleaner from Harvey Norman, based on price and store locality. Did not appreciate the salesperson upselling to a more expensive model, the spiel was not factual as I had researched my model of choice, basically I felt I was being taken for granted, hope no one gets sucked by this sales methodology.
Very easy plenty of floor staff .Delivery people had no knowledge of products. set up T V ,but had no idea of how the tv worked .spent next 3 hours setting it up .
Could Do Better
About six months ago I purchased a dryer from Harvey Norman. There was a range of dryers to choose from and the young sales assistant was very helpful and my husband was able to pick up easily. My main reason for buying from HN was an incentive from my American Express card. I was pleased with this transaction but my mid range score relates to previous visits where I have found getting information about an appliance a little difficult and if there is a problem, I have been told to contact the manufacturer, unlike for example, David Jones (who price match), who try to resolve the problem. I find their website a little lacking too.
Issues with frigde
Usually I buy products from this store but recently I had bad experience,I have got the product care for the fridge.my fridge had door issues,I want to exchange.but they didn't help me and act like they don't believe me.theysrnd someone to fix it.he was horrible,completely rude.
- Retail Stores - Appliances
Just bought breville espresso machine, really happy with machine, the store was easy to find the product in, but we waited so long for someone to assist us, this was me ringing ahead and getting machine put aside in my name, but they seemed really understaffed and so many people were looking for help, and that's why we waited so long, because staff were trying to run around and help people but they seemed understaffed, also bought mattress topper and the lady in that department was really nice and so helpful.
Not bad service
Great service .very happy with the purchase and customer service from Harvey Norman .
Delivery service can be better
Need to update
Harvey Norman proving is not competitive and also it really needs a makeover! Wish it could be modernized and staff could be efficient
If product care is owned by Harvey Norman enterprise then its not worth the paper it’s written on.
Purchased a Euromaid oven 90cm FC9PS.The door jammed closed (food in the oven), could not open it. Cost $578 to get new hinges. We were told by the repair man that this will happen again because the joint hinges are too light for the weight of the door.So disappointed in this oven.It is an exceptionally hot oven.About to go to dept of fair trading as under consumer law this is an inferior product and not fit for purpose.
Dyson handstick vacuum cleaner
Advertise super deals, go in, no stock, have dearer model. Not first time this has happened. Not good enough. Your loss went elsewhere and bought vacuum cleaner and bed.why keep advertising if you have no stock.
Questions & Answers
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Does Harvey Norman charge extra for a special order?
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
Get an answer from our members and Harvey Norman representatives
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