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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,091 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (90)
  • Return Claim MadeYes (34) · No (64)
  • Customer Service
    1.2 (105)
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Ash P.
Ash P.Illawarra, NSW

Money-greedy scammers

published
Product Quality
Customer Service
Hilary
Hilary
  • 3 reviews

Thieves

published

Harvey Norman has been our go-to appliance retailer and we are in the process of a large renovation and need to purchase all new kitchen appliances. With a budget of $10,000 just for our appliances, we have decided to eliminate Harvey Norman from our list of options because they have taken 22 million in Australian's taxpayers money whilst making a $178 million profit in just two months. I hope other people also decide to boycott Harvey Norman. You have lost us as customers Harvey Norman

Product Quality
Incentivised ReviewNo
Karol
KarolSydney
  • 2 reviews
  • 1 like

Disgraceful service

published

Waiting for repair or replacement of cordless vacuum cleaner Vax Blade II for 4 weeks. Terrible service at Harvey Norman Liverpool. Never walk to the shop again.

Incentivised ReviewNo
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I am me
I am me
  • 3 reviews

Disgraceful service

published
Customer Service
Incentivised ReviewNo
Michael S.
Michael S.Sydney, NSW

non existent service, overpriced

published

Out of stock item bought,no indication it was out of stock. no way to get snswers or abiliry to cancel. generally foubd over priced and poor service in stores as well

Customer Service
Incentivised ReviewNo
Cameron
CameronMetropolitan Adelaide, SA
  • 3 reviews
  • 4 likes

Over priced, go elsewhere.

published

We recently kitted out a new kitchen with a new cooktop, oven, dishwasher and range hood and Harvey Norman could not come close to price and service from their competitors on the same brands. They are completely out of touch with their market and I can't see any reason that someone should shop here.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion, SA.

Lying staff

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Wokka
WokkaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Parts missing

published

Parts of sink missing when plumber turned up to instal new sink bought from Harvey Norman.
Complained and Harvey Norman gave me wrong parts to get me out of the shop.
Had to go to Reece to get parts to finish job.
Very bad service.
Did not care about rectifying problem.
Be careful

Product Quality
Customer Service
Stephania ruiz
Stephania ruizSydney, NSW

The worst customer service

published

False promises. No good customer service.
I was told I was going to get a full refund but due to paying with a gift voucher, I was given credit.
Rather than giving me cash or given me the refund using a different card.

Customer Service
Incentivised ReviewNo
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Deb
DebAdelaide
  • 2 reviews

PURCHASED TV THAT DIDN’T WORK

published

$2,800 on TV Harvey Norman Mt Barker. Took it back next morning and said “it’s got a smashed screen when taken out of box”. REFUSED refund or exchange. LEFT PRODUCT IN STORE. Told it was my fault and refused to do anything “TO BAD TO SAD”!!! Don’t ever buy product from this shonky store!! Waste of money. No resolution even attempted

Product Quality
Customer Service
Tayla
Tayla
  • 2 reviews
  • 1 like

Very poor

published

Bought a small electronics item, realized I already had one at home, went to return with receipt, unused, Harvey Norman Hobart would not return the item stating that they do not return for “change of mind”. Appalling customer service for a huge chain corporation, will never shop there again (not that they care).

Product Quality
Customer Service
Disillusioned
DisillusionedSouth East Queensland, QLD

Dishonest and devious

published
Product Quality
Customer Service
Boden
BodenSydney, NSW
  • 2 reviews
  • 1 like

Pass the buck...

published
Customer Service
Incentivised ReviewNo

Non-existent customer service.

published

Purchased a tv hisense that was found to be damaged when it was first turned on. We were fobbed off over the phone and then in store. Harvey Norman won’t take responsibility for the selling a damaged product.

Product Quality
Customer Service

Money hungry grubs

published

Happy to take your money, but when you get a damaged TV out of the box they won't do a thing about it.

Product Quality
Customer Service
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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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Harvey Norman Retail Stores - Appliances

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