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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,090 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (15)
  • Return Claim MadeYes (2) · No (17)
  • Customer Service
    1.5 (17)
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kathleen.wesley.7
kathleen.wesley.7Greater Melbourne (Inner), VIC
  • 12 reviews
  • 12 likes

Harvey Norman to expensive but most importantly why do you have to make things so difficult

published
Product Quality
Customer Service
Stephen Hinder
Stephen HinderMetropolitan Adelaide, SA
  • 36 reviews
  • 28 likes

Bad installers on washing machine.

published
Incentivised ReviewNo
Return Claim MadeNo
MKW
MKWSydney, NSW

Extremely Arrogant and Rude Sales People

published

I have had consistently bad and rude experience with sales people at Auburn shop for last 10 years or so. Today, I experienced again with two different sales women: one just walked away without comments when I asked about a discount after price match for a high end fridge with another store. The second one at the washing machine/dryer aisle when she told me in direct words that "We work here for commission, I don't have time to explain features if you are not going to buy it today. I suggest do your research online and come back and I can give you a quote. I have a lot of customers and phone calls to attend to".

Product Quality
Customer Service
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Bernadette
BernadetteBairnsdale

Poor service

published

Just not interested in helping you when you're under warranty. I had to go find the replacement product myself. Rang lots time just never rang back.the product i got isn't what I want but just couldn't do that again just shocking

Product Quality
Customer Service
Joe
JoeGreater Melbourne (Inner), VIC
  • 14 reviews
  • 7 likes

Quality of staff varies Sometimes you get very unlucky

published
Product Quality
Customer Service
Sputnik
SputnikSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Terrible customer service - Bad product information

published
Product Quality
Customer Service
Deborah Cooper
Deborah CooperSydney, NSW
  • 3 reviews

Brought a bigger tv

published

The only set back we have found with LG tv the lack of support from them . We have found it doesn’t s support all apps and this really is a downfall in their products . We own 2 of their tvs and will never buy they products again .

Product Quality
Customer Service
Philo
PhiloSydney, NSW

Check that delivery!!

published

We ordered a Westinghouse Stove in store. One then picks it up at a HN Warehouse. When we picked up the stove it was fully packed with insulation. However, when it was opened, it was a CHEF brand. WASTED TIME followed. A fairly basic part of the transaction, one would have thought, to supply what was ordered. Anyone dealing with the NSW Auburn Store needs to be very careful. The Manager was HELPFUL, however, he was up to his neck in complaints the day we rang. I think that says it all.

Product Quality
Customer Service
Melissa
MelissaSouth-Eastern Region, NSW
  • 80 reviews
  • 41 likes

Still no better

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Syed
SyedPerth, WA
  • 5 reviews
  • 2 likes

Service - not great

published

We went to Harvey Norman one night and dealt with a sales person named Vu. We did end up buying from him because store was closing and it was the last day of the deal. Included in the deal was free delivery and install of tv and fridge. However, at time of delivery arrangement he denied offering free delivery of fridge but he gave anyways... BUT with a note - drop off only. Well.. we thought ok, how difficult will it be to install the fridge but it turned out to be so much of a hassle. We're also left with a big box - very hard to dispose. Vu was unpleasant to deal with. He can be quite sarcastic/rude. Not funny though.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMalaga WA
Isabelle K.
Isabelle K.Goulburn Valley, VIC
  • 2 reviews

Lack of customer service - faulty washing machine

published
Product Quality
Customer Service
DavidT
DavidTMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

A otherwise good shopping experience marred by bad delivery

published
Incentivised ReviewNo
Store LocationHarvey Norman Gepps Cross SA
Joanne
Joanne
  • 3 reviews

Great product but terrible click and collect

published
Product Quality
Customer Service
Ian R
Ian RGreater Melbourne (Outer), VIC
  • 8 reviews
  • 2 likes

Delivery

published

I paid $65.00 to have a fridge delivered. It was going to a university. I spoke with the driver and left detailed instructions on how to find me so I could show where it was going. When I rang the driver to ask where he was he said he left the fridge at the warehouse he drove past. I had to borrow a trolley and wheel the fridge hundreds of metres to where it was going. Very poor. I have had other items delivered in the past and the drivers were good.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
garryaussie
garryaussieGreater Melbourne (Outer), VIC
  • 8 reviews
  • 5 likes

Vax vacuum cleaner - Pet pro

published

Bought Vax from Harvey Norman 2 Mths later the head stopped functioning. Went to store ( Broadmeadows ) they ordered new one after 2 weeks rang to see if had arrived. Not yet so they rang rep he said on the way.
1 more week goes by rang again and they said they will get back to me as they don't know where it is.
Very frustrating when under warranty. If i ordered a new one i think they would have it within the week.
I order from China and get within 4 days. Go figure

Product Quality
Customer Service
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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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