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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,090 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (84)
  • Return Claim MadeYes (9) · No (81)
  • Customer Service
    4.8 (90)
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Reviewer Photos & Videos

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JGS
JGSSydney, NSW
  • 2 reviews

Very efficient service, good price

published

I ordered a new FP washing machine on a Friday, asking for installation and removal of my old machine ( a large and heavy old Maytag). The store called back Monday, and organised delivery to suit me Tuesday. Delivery service was excellent - given a 3 hour window in advance, then 1 hour notice. New machine was quickly installed and old machine and all packaging removed. Price was very competitive, and only $80 for the premium delivery - well worth it as the old machine was a back- breaker!

Customer Service
Incentivised ReviewNo
Store LocationBroadway
R. Turner
R. TurnerSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Salesperson was thorough

published

We were impressed at the Harvey norman sales member, he took time to show us the options and actually listened to what we were wanting it for (can't say the same from Jb HF).
We ended up with a great price for the Roomba unit that we wanted with charging dock. So far product has worked as described and makes our life easier.

Honest salesperson who realised we were serious and went above and beyond to help us out. Thank you!

Product Quality
Customer Service
jas m.
jas m.South East Queensland, QLD
  • 2 reviews

Great staff

published

Purchased a delonghi coffee machine in store while delonghi had a promotion during Mother’s Day. Delonghi rejected the claim for my
Bonus but Harvey provided me with the bonus in store.

Product Quality
Customer Service
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Susan
SusanGreater Melbourne (Metropolitan), VIC

Johnathon’s exceptional service!

published

Electric throw blanket.
Johnathon of Nunawading Store provided exceptional customer service... helpful and proactive in delivery! Best product suggested.. just perfect!!

Product Quality
Customer Service
David
DavidBrisbane
  • 2 reviews

Excellent service

published

We contacted Harvey Norman after 2 competitors of theirs were unable to supply the washing machine as advertised on their websites. Harvey Norman at Everton Park had plenty in stock and we were given excellent service from Craig who also threw in a surge buster for free. He explained the ins and outs of the product and we were soon heading home with the machine loaded in the back of the car. We couldn't have wished for a better customer experience all round.

Customer Service
Incentivised ReviewNo

Happy customer

published

Thank you to Paul Young at Harvey Norman Midland, very helpful and friendly in buying our new fridge and to the delivery team..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMidland
David Mcquarrie
David McquarrieSydney, NSW
  • 2 reviews
  • 2 likes

Bathroom renovation

published

My name is David McQuarrie here is my review my bathroom renovation is amazing the shower and bathroom is awesome the tiled floors are beautiful and my blue kitchen splashback is great and thanks Natalie from Harvey Norman bathrooms at the auburn store who was so kind friendly and helpful with my design and colour choices I would recommend to my friends to go Harvey Norman auburn for there renovation thank Harvey Norman

Incentivised ReviewNo
Tony Green
Tony Green Greater Melbourne (Outer), VIC

Superb Service quality at chirnside Park store.

published

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

Product Quality
Incentivised ReviewNo
ALISTER
ALISTERGreater Melbourne (Outer), VIC

Great experience

published

I recently needed to replace my fridge and freezer so I went to Harvey Norman looking for some advice.
I was assisted by the most helpful assistant I could have asked for. In spite of it being extremely busy due to the Boxing day sales, Michelle Famularo was friendly, polite and couldn't do enough to help me find the right appliance for my needs.
Having had a bad experience at this store before, I was reluctant to go back but after the service I received, am now pleased I did.

Customer Service
Incentivised ReviewNo
Store LocationChirnside Park
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Aimee
AimeeWide Bay-Burnett, QLD

Steve Harvey Norman Harvey Bay

published

We brought a brand new TV and accidentally threw out the remote with packaging. One phone call and we were lucky enough to get St.eve and he had us sorted out with a new one within the hour. You’re a legend St.eve

Product Quality
Customer Service
Moonlight
Moonlight
  • 2 reviews

Excellent Customer Service

published

I bought a NutriBullet from Harvey Norman Melbourne City store a while back and since then, I had several issues with it. However, the manager (Ian) was very helpful and both times he sorted the issue out for me promptly and without any problems. Even though the blender I bought wasn't great, I would definitely still shop from this store, as I can trust them to be cooperative and empathetic.

Customer Service
Incentivised ReviewNo
Store LocationHarvey Norman Melbourne City (QV)
MONTROSE
MONTROSESouth East Queensland, QLD
  • 12 reviews
  • 21 likes

Excellent service from Bundall QLD store

published

Saturday morning, December 12, 2020, I needed to order a replacement for my 12 year old microwave oven.

After contacting a similar company on the Gold Coast, and finding their order/delivery systems useless, I contacted Harvey Norman at Bundall.

Around 10.10am phoned the Bundall store - the store phone was answered immediately, transferred to Massey - arranged payment, delivery and installation within ten minutes. Invoice was emailed within ten minutes.

Consequently, the microwave was delivered and installed by 11.35am the same morning.
Excellent customer service!!!

Product Quality
Incentivised ReviewNo
Lisa
LisaSouth East Queensland, QLD

Great customer service

published

Tom from Harvey Norman, Fortitude Valley replaced our lg microwave that was out of warranty on the spot!! He even carried it to our car and took the old one away. Now that is the service we all want but so often do not receive. That is why we continue to shop at Harvey Norman. Keep up the great work team, we will continue to come back.

Incentivised ReviewNo
Store LocationFortitude Valley

Very personalized customer service - Thank you Hitesh !!!

published

I Bought AC and Portable Air cooler from Harvey Norman Store Sunshine. I was amazed by the customer service provided by Mr Hitesh. He was very good on explaining the product and its features and also to read customer mind and offer relevant product which made it easy for me to decide. He is a star to Harvey Norman Team in Sunshine, I am sure all other staffs are amazing as well.

Product Quality
Customer Service
Lyn K.
Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

Product Quality
Customer Service
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Questions & Answers

John
Johnasked
Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol
bidolasked
Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz
Kazasked
Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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