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Harvey Norman Retail Stores - Appliances

Harvey Norman Retail Stores - Appliances

2.9 from 1,073 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (77)
  • Return Claim MadeYes (9) · No (74)
  • Customer Service
    5.0 (82)
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David

DavidBrisbane

  • 2 reviews

Excellent service

published

We contacted Harvey Norman after 2 competitors of theirs were unable to supply the washing machine as advertised on their websites. Harvey Norman at Everton Park had plenty in stock and we were given excellent service from Craig who also threw in a surge buster for free. He explained the ins and outs of the product and we were soon heading home with the machine loaded in the back of the car. We couldn't have wished for a better customer experience all round.

Customer Service
Incentivised ReviewNo
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Happy customer

published

Thank you to Paul Young at Harvey Norman Midland, very helpful and friendly in buying our new fridge and to the delivery team..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMidland
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David Mcquarrie

David McquarrieSydney, NSW

  • 2 reviews
  • 2 likes

Bathroom renovation

published

My name is David McQuarrie here is my review my bathroom renovation is amazing the shower and bathroom is awesome the tiled floors are beautiful and my blue kitchen splashback is great and thanks Natalie from Harvey Norman bathrooms at the auburn store who was so kind friendly and helpful with my design and colour choices I would recommend to my friends to go Harvey Norman auburn for there renovation thank Harvey Norman

Incentivised ReviewNo
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Tony Green

Tony Green Greater Melbourne (Outer), VIC

Superb Service quality at chirnside Park store.

published

My complete attitude to harvey Norman changed when I was assisted by Nicola at chirnside park. She put me at ease immediately, found what I was searching for instantly, organised a great price with a charming attitude. I returned just recently for more product. Nicola was there again, remembered my preference and once again her service was fabulous. I have already recommended a close friend to Harvey Norman Chirnside Park.

Product Quality
Incentivised ReviewNo
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ALISTER

ALISTERGreater Melbourne (Outer), VIC

Great experience

published

I recently needed to replace my fridge and freezer so I went to Harvey Norman looking for some advice.
I was assisted by the most helpful assistant I could have asked for. In spite of it being extremely busy due to the Boxing day sales, Michelle Famularo was friendly, polite and couldn't do enough to help me find the right appliance for my needs.
Having had a bad experience at this store before, I was reluctant to go back but after the service I received, am now pleased I did.

Customer Service
Incentivised ReviewNo
Store LocationChirnside Park
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Aimee

AimeeWide Bay-Burnett, QLD

Steve Harvey Norman Harvey Bay

published

We brought a brand new TV and accidentally threw out the remote with packaging. One phone call and we were lucky enough to get St.eve and he had us sorted out with a new one within the hour. You’re a legend St.eve

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Moonlight

Moonlight

  • 2 reviews

Excellent Customer Service

published

I bought a NutriBullet from Harvey Norman Melbourne City store a while back and since then, I had several issues with it. However, the manager (Ian) was very helpful and both times he sorted the issue out for me promptly and without any problems. Even though the blender I bought wasn't great, I would definitely still shop from this store, as I can trust them to be cooperative and empathetic.

Customer Service
Incentivised ReviewNo
Store LocationHarvey Norman Melbourne City (QV)
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MONTROSE

MONTROSESouth East Queensland, QLD

  • 12 reviews
  • 21 likes

Excellent service from Bundall QLD store

published

Saturday morning, December 12, 2020, I needed to order a replacement for my 12 year old microwave oven.

After contacting a similar company on the Gold Coast, and finding their order/delivery systems useless, I contacted Harvey Norman at Bundall.

Around 10.10am phoned the Bundall store - the store phone was answered immediately, transferred to Massey - arranged payment, delivery and installation within ten minutes. Invoice was emailed within ten minutes.

Consequently, the microwave was delivered and installed by 11.35am the same morning.
Excellent customer service!!!

Product Quality
Incentivised ReviewNo
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Lisa

LisaSouth East Queensland, QLD

Great customer service

published

Tom from Harvey Norman, Fortitude Valley replaced our lg microwave that was out of warranty on the spot!! He even carried it to our car and took the old one away. Now that is the service we all want but so often do not receive. That is why we continue to shop at Harvey Norman. Keep up the great work team, we will continue to come back.

Incentivised ReviewNo
Store LocationFortitude Valley
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Very personalized customer service - Thank you Hitesh !!!

published

I Bought AC and Portable Air cooler from Harvey Norman Store Sunshine. I was amazed by the customer service provided by Mr Hitesh. He was very good on explaining the product and its features and also to read customer mind and offer relevant product which made it easy for me to decide. He is a star to Harvey Norman Team in Sunshine, I am sure all other staffs are amazing as well.

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Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

Great service at HN.

published

Great service and product knowledge from Michelle Famularo at Chirnside Park Harvey Norman.
We were buying a fridge.
Recommend the service

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Alison

AlisonHunter Region, NSW

Excellent Customer Service at Kotara

published

Recently we had a problem with rust in an oven purchased 5 years ago. Harvey Norman’s customer service was outstanding and they arranged a replacement oven to be delivered to our home. We were already regular customers but will now shop with extra confidence.

Customer Service
Incentivised ReviewNo
Store LocationKotara NSW
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Norma Carrier

Norma CarrierSouth East Queensland, QLD

  • 2 reviews

Scratch and dent

published

Hi guys we bought a washing machine , dishwasher, 2 fridges and a whole lot of other things over the years at the scratch and dent section. Honestly would not shop anywhere else. The guys at the Bundall store are so pleasant and helpful keep up the good work.

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Speed Queen fantastic washing machine

published

Quick wash cycle, easy to use and very suited to my large family. We had to replace our Maytag and was recommended speed queen to be of equal long lasting reliability.

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Stephen B.

Stephen B.

  • 2 reviews

Bathroom Renovations

published

Purchased everything required for my new master bathroom From tiles to bathtub, the installers were great and Harvey Norman team was brilliant in covering any issues that arose, spent over $50,000 to build this dream bathroom and the HN boys made it my dream, plus following up on warranties was brilliant.

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Ian

IanSouthwest, VIC

  • 3 reviews

Appliance and Service

published

Excellent Service and a great range of Appliances always and home delivery is always available and can easily do On Line orders and purchasing. Can take advantage of Interest free terms if required.

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Brilliant service from such great staff

published

Came in to buy a fridge on Saturday found one checked availability out of stock but said we could buy floor stock sorted paid and delivered by a great guy on Sunday
Win win thankyou so easy

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Waraich

WaraichGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Perfect service

published

Great service and knowledge. Really helpful when I bought my AEG washing machine 8000 series. They had lots of information of most of the products. Harvey Norman Sunshine is my favourite one.

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First class service

published

I have been a customer of Harvey Norman Cannonvale for over ten years. The staff are knowledgeable and customer service & product warranties, are outstanding. This retail appliance store is customer focused & reliable. The delivery men are careful, curtious & cheerful. Many thanks.

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Olympia

OlympiaHolder 2611, ACT

  • 2 reviews

Enjoyable shopping experience

published

I was in store yesterday, bought some home furnishings. The staff were really helpful and showed me some other options to go with them. I'd definitely go again and check out the site.

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
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