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Harvey Norman Big Buys

Harvey Norman Big Buys

2.0 from 32 reviews · View Statistics

Reviews

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Neil and Babs

Neil and Babs

  • 4 reviews

Radio/CD player

published

Thank you Harvey Norman for the portable radio/CD we purchased from your Joondalup store today. This is the second one we've purchased in the last few months, one for our holiday apartment in Cairns & one for our Mindarie wa home. It’s the perfect size for our needs in both places. We tried several other outlets for a similar product with no luck. The radio/CD player is. Lenoxx CD 813 Portable CD Player. The prices were very competitive which made us very happy.once again thank you Harvey Norman.

Spencer

Spencer

  • 2 reviews

dissapointed purchase

published

over exurberant sales person..couldn't get away fast enough..Just wanted to buy what we came in the store for but the sales person confused the situation with continual unnecessary chatter. then forgot to organise delivery for weeks until we had to contact the manager and complain.

Ryan

RyanHobart

Terrible Customer Service & $$$ Big Buys Cambridge Park TAS

published

Purchased a lot of stuff including camping table, took table back 2 days after as it didn't fit where needed. Totally refused refund although table unused in original state. No mention anywhere in store about this and staff unwilling to help. Poor poor customer service - won't be back! To add insult to injury - found same table for $20 less a week after at Bunnings. Then stores wonder why people rather buy over the net......

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Tisalucas

TisalucasMelbourne

  • 2 reviews
  • Verified customer

Prices sometimes good but no guarantee only 7- 28 days depend on products

published
bradybunchplusone

bradybunchplusoneAU

  • 5 reviews
  • 5 likes

Wrong item sent

published

Sent out wrong colour item (pink/red) then they resent the same colour item cause they didn't have the item i ordered in black or blue.. Go figure?? Now i have no birthday present for my son! there's no way he will ride a pink scooter! Hopeless!

Terrible customer service!

published

Terrible customer service. My Mum and I went to a harvey norman store because they said they'd refund the item because it didn't fit the keyboard stand and they said that they won't take it because the box was open even though they said they'd take it back. Still to this day, I never got my refund. Never shopping their again!

Miss M

Miss MWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Worst customer service

published
Ivan

IvanGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Wrong price listed

published

Looking for a high chair at Big Buys, and the price listed is $147 and I asked the staff whether it is the best deal and he told me that is the best deal and no more discount, but it is actually $129 after checking its website. Buyers should carefully before buying the goods from them, make sure you check its website and find the correct price first at least.

Twisty

TwistyMetropolitan Adelaide, SA

  • 4 reviews
  • 3 likes

Great bargains

published

Great Xmas shopping, lots of variety different age groups shopping done for the whole family friends work colleagues school teacher

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Samantha

SamanthaHobart

  • Verified customer

Will never go back

published

great tv great colour a very clear picture

published

the very helpful and patient for someone who is not up with the technology ,the chap was very calm and especially didnt push to get the purchase

Alex

AlexSydney, NSW

  • 4 reviews

Terrible delivery/customer service

published
Clare

ClareHobart

  • 2 reviews

Disgraceful - Big Buys Cambridge Tasmania

published

Big buys courier

published

The actual big buys staff are great. The problem I had with an online order was due to the courier - I am in the country and I needed something delivered. 4 weeks later no cigar . I found a really helpful girl in the store and asked her name. From that point things started to happen. I ended up driving 3 hours to pick up the order. Happy ending though - I have the order

BunG75

BunG75Sydney, NSW

  • 14 reviews
  • 21 likes
  • Verified customer

ZERO customer service ZERO communication

published
1 comment
BunG75
BunG75
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Terrible customer service

published

No one returns my calls, or emails. Nobody knows procedures for returns/exchanges. I'm really disappointed in this large company, I expected better service.

Delivery service & customer service need to be improved...ASAP.

published

Wonder bigbuys ever train their staffs and what's the company policy. Are they even exist at all? Large company with don't care staff using poor reputation courier company esp courier please.
My first time ever heard that sender request recall a parcel.
narrabri courier company blamed Harvey norman(bigbuys) sent an email request to withdrew the parcel, bigbuys staff blames courier company saying I request to return. Am I missing something here?
Who is the liar here?

GKM

GKMSydney, NSW

  • 15 reviews
  • 29 likes
  • Verified customer

Never trust online order

published

I had been a regular customer of Bigbuys. Recently they've closed the showroom for Bigbuys and I had to switch to online order and pay more for postage. Since then I realized, you never try to purchase online. It's a waste of time. Customer care hotline is never answered for me and someone said it takes hours before they listen. The voice message left in customer care hotline is never acted on. The 'Notes' section of the order is pretty much ignored. You can't leave any useful instructions on it. I would recommend buying directly from bigbuys, but not online.

Chris

ChrisPerth, WA

  • 3 reviews
  • 1 like

Terrible customer service

published

Placed an order for 25 packets of dog dental chews and paid for online. Two weeks later received only 8 with no tax invoice or communication saying what happened to the others. I have gone to online chat and told i would get an email explaining what had happened - no this didn't happen. Sent a customer query which says someone will reply in 24 hours - 4 days later still no response. Waited 20 mins on the phone to customer service and was told i would be contacted that day - no this didn't happen either. Now i will try Consumer Protection unfortunately there is no service with this company. Don't buy from them as it is not worth the hassle. There are better companies out there that value your business and respond to your queries.

J80

J80AU

  • 11 reviews
  • 10 likes

Harvey Norman withdrew my sale :(

published

Found a great deal, then nearly 24 hours after purchaseI received an email saying that they'd 'run out' of the product. In the modern era of online shopping I'm pretty sure that a computer can ensure that if a product is out of stock, it doesn't get sold! My guess is that the price was an error but if Harvey Norman acknowledged this they would have to honor it, so they are saying it's sold out instead. Disapointed either way.

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Questions & Answers

Marie

Marieasked

I wish to buy a small toy giraffe on the Harvey Norman website but am unable to go in the sore and purchase it. They want $10 to ship it, and I live right near Harvey Norman in Frankston. I refuse to pay that on principle. so where is the Big Buy store on Melbourne please?

1 answer
Ryan
Ryan

Try Google...

Coley

Coleyasked

Hi, I received my runners in the mail today size10.5 US although I require size 11....how do I exchange this? Process please on exchange.
Regards Troy

1 answer
J80
J80

i

Petrea Nourse

Petrea Nourseasked

I would like some details about a "kid me bean bag" colour Gelati, product code: KMB09080, it says this product is washable, does it have an inner cover so that the outer cover can be washed without removing the beans and also does the price of $68 include the beans, or do they need to be purchased separately ?

1 answer
Harvey Norman Big Buys
HNBiGBUYSHarvey Norman Big Buys

Hi Petrea,

Apologies for the delay in responding, the outer front cover can be removed (the fabric part) but the entire unit cannot be machine washed. So the main section you sit on can be washed but not the entire bean bag. Hope this helps!

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