Reviewer Photos & Videos
Perfectly fit. Timely.
They installed carpet in one of my rooms with no hassle. On time before the Christmas. Very professional. Highly recommended their service. Even removed the old floor boards and disposed.
Excellent service and product
I bought carpet for my home.
The staff were excellent went to measure, arranged laying by great workers efficient and good quality.
So far very happy with the quality of the carpet.
After sales was also great visited store a few times after to buy additional carpet and was always greeted friendly and helpful.
Glad I chose Harvey norman mandurah although I live in rockingham.
Great customer service by Monty!
We found the service of Monty at the Osborne Park store to be friendly, enjoyable and top class.
His was knowledgeable and didnt try to make stuff up if he didnt know. He listened to our needs, was polite and respectful. He was cool and maintained his composure even when we negotiated and pushed back . Highly recommended !
Harvey Norman Flooring Bunbury
If I could give 0 stars I would. I have never received such terrible customer service. We obtained multiple quotes to carpet our 3 boys bedrooms and HN had the best price per sqm carpet in the style we liked. However the final price was $300 more than other quotes. After several phone calls and a condescending tone that we didn’t understand linear metre versus square metre (we do understand). The salesman finally realised he was quoting 4 rooms. Even though they had come and measured only 3. We should have gone elsewhere at this junction. But h...e adjusted the quote and we paid our deposit. We were promised a call within a week to confirm install date, 3 weeks pass and I follow up, oh! The carpet is here we are just waiting to hear back from the installer. Another week, nothing so I went into store and the snake oil salesmen finally gives me a date. The day before install we gut the boys bedrooms and stack all their furniture into our living areas and rip up the old carpet. On the day of install..... I take a day off work to be there, nothing, no contact, nobody turns up. So I call the HN salesman. Oh yeah glad you called. We rolled out your carpet this morning to cut and it was defective so we can’t install. We have reordered from Victoria so we will receive in 2 weeks. Crap happens but a call would have been nice. So furniture back into the rooms on bare concrete. 3 weeks go by and no call from our friends at HN. So I call, oh yeah your carpet is here we are just waiting to hear back from the installer for a date. Here we go again. A couple of days pass and I call again, oh yeah we do have you booked in 10 days from now. Obviously we were put at the bottom of the list. I confirm it’s in the morning, definitely. He assured me, definitely! Ok! So the night before we pull out the furniture again, I take the day off work and patiently wait for the installer.... nothing, no phone call, no show!!! I’m livid and call the HN salesman, he fobs me off to another employee and he promises to call me back. He doesn’t, hours later my wife gets the call and is told the install date was a communication error the actual install date is another 3 weeks away!!! 3 months after our deposit was paid. There is a lot more detail to the poor service, such as constantly taking my number but always calling back my wife but in the end we got our deposit refunded and we will take our business to someone that understands how to communicate. Bad things happen, I get it but call the customer and explain and offer a solution. Do not use Harvey Norman Flooring Bunbury.
Carpet replaced of our existing house
Was thinking of replacing formal lounge carpet and ended up changing whole house carpet.
We had a great experience right from the beginning to Harvey Norman carpet section to job done.
Holder steps were done as per our expectation and we are very happy the way Harvey Norman to theatres weather today great service and product !!
- Harvey Norman Carpet Flooring
Amazing service from Hazel at the Showroom to Martin the Carpet Layer
Amazing service from start to beginning!
So impressed! Hazel at HN was so knowledgeable and amazing service.
I was kept informed all the way along . Martin the carpet layers arrived early and finished the job before time.
Happy With After Sales Service
Alex is the Manager of Harvey Norman Carpets & Flooring Penrith & it has been great dealing with him with our carpet journey. He has been fantastic with handling any issues that have arisen in a professional manner. His knowledge & experience with different carpets, fibres, piles & matching the right carpet for our needs has been invaluable.
BEST CUSTOMER SERVICE
WE are happy with harvey norman frankston flooring service, jamil & tan, sharon . also please pass on to the powers that be, that the chap and his partner who came yesterday to install our carpet did a magnificent job. WE are so happy, and he was wonderful in moving the furniture around. No hassles at all and we would highly recommend Harvey Norman for laying and buying carpet.
The reviewer stated that an incentive was offered for this review
The two guys William and Shaun were absolutely fantastic very good carpet layers they were good honest and very reliable they even cleaned up and vacumed we could not recomend them highly enough keep hold of them Gerry they will never let you down
Exceptional service outstanding
We recently re carpeted our whole house. We went to see Adam and the crew at Harvey Norman Corio. Not only did they know their products they went above and beyond to make sure that the carpet came in and the quote was prompt. The laying of the carpet is perfect. They were honest, reliable, helpful and we couldn’t recommend them high enough! Thank you to all of you
Had 2 carpets laid 2 rooms in a villa unit
Prompt on time laid carpets 2 rooms just over 30 minutes great service and excellent laying of carpets and vacumed the floors also and took old carpets away with them would highly recommend harvey Norman carpet and flooring to anyone .
Worst carpet - misleading advertising
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its Original Beauty"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, Stain Proof, soft and comfortable". Mohawk Flooring
Very happy with our choice
Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.
Luxury pure wool. Worth every cent
Replaced 24yo carpet in B1 & WIR. I got the best advice & chose a beautiful texture pure wool carpet. Arrived on time. Peter installed & I am over the moon with gratitude.
- Harvey Norman Carpet Flooring
Carpet worn out after 2 months + damage caused by installers
We paid Harvey Norman Preston Flooring (VIC) to supply and install our carpet.
Installers caused damage to our new paintwork. We showed proof of damage to Harvey Norman Preston Flooring, who told us they would get back to us about it. They never did, even after we followed up multiple times over the next few months.
Installers also left a lot of rubbish on the carpet which took time for us to clean up (if this was the only problem however, we could have lived with it).
The biggest problem though (besides the paintwork damage) is that after o...nly two months, the carpet has been worn out to look like it was over a decade old (very similar to our 15 year old carpet that this new carpet was replacing). Once again we were told by Harvey Norman Preston Flooring that someone would get back to us about this, yet no one has (again, after many months of multiple follow ups).
Excellent service from buying experience to installation
We dealt with Michael from HN MH and found the experience very informative and without sales pressure helping us to come to decisions that we are very satisfied with ! The installation process was on time, without surprises and both Simon & Steven and Tom and Tenelle were very professional and willing to go the extra mile in assisting us. We can recommend all without hesitation.
Honest reliable service
Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).
Brilliant service from start to finish!
Exceeded expectations thank you Abid and those wonderful team of installers. Nothing too much trouble and am thrilled with results - thank you. It’s been a pleasure dealing with HN Mandurah and will certainly recommend.
Decided to replace all our carpets in Early July.Picked a bamboo /wool blend but the after a few days it would not be available till October if we were lucky what with Covid 19 and all. Chose a different carpet (Triexta) available straight away,Phil had already measured up the house, 5 days later installers arrived on time an completed the job in 8 hours flat, living room,study,3 bedrooms with W/I robes moving and replacing all the furniture except the computer. Great service thanks to Jamil ,Phil,Paul and Tom. I would recommend Harvey Norman Flooring at Frankston very highly Bill Young
Disgraceful - Customer service
We engaged Harvey Norman Fyshwick - Carpet to measure our house for new carpet back in May 2020. 4 bedrooms, study, lounge, and staircase were quoted. We accepted the quote and paid in full and were told it would be 3 week turn around for job completion as they always keep stock of the selected carpet - Wrong!!!!
After 3 weeks we had not heard from a single person regarding our install, I rang numerous times as was told that the warehouse manager would call me to discuss our order. This took a further week to get a call and even then we were n...
Nick, Katie, Elter, Product, Customer Service
Nick & Katie provided brilliant customer service, brilliant at carpet laying & great down to earth people. Would recommend them every time. Brilliant customer service provided by all Harvey Norman Flooring staff members. Everyone we dealt with was very friendly & helpful. Very impressed with the quality of the carpet we purchased. Brilliant customer service experience.
Rhynal from Harvey Norman Warrawong provided us with the utmost professionalism from start to finish. He was patient and answered all of our questions and did everything he could to give us exactly what we wanted. Will definitely be using him again! The end result was perfect and we receive compliments from anyone who sees it. Highly recommend
I engaged Harvey Norman Caringbah to lay carpet in my media room. The service was excellent from my initial discussion with Aaron the sales person followed by the manager Anthony who came very promptly to my home to quote and measure. His experience and insight to achieving a specific feel for the room was evident and made us feel comfortable to give Harvey Norman our business. I was promised that a very competent installer ( William and his team) would do the job as I am a very house proud customer. The installer called the night before with a time of arrival and when the team arrived to install I was very satisfied with the care, respect and quality of their workmanship. I would highly recommend them to anyone needing carpet installed.
Love love love
We have just had new carpet laid by Harvey Norman Cannington. Service was exceptional, very professional & most helpful. Greg, Tracey & Kelli were friendly & courteous. The carpet layers did an awesome job & we are extremely happy with the finished product. Thank you Greg for your advice on colour choice. We absolutely love it.
One of my bedrooms got flooded; out of all the insurance contractors that I had to deal with, Harvey Norman Flooring were the only responsive and provided great and timely service! Highly recommend them.
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