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Harvey Norman Carpet Flooring

Harvey Norman Carpet Flooring

4.1 from 88 reviews · View Statistics
See the Best Carpet Flooring Companies in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman The Flooring Specialist

Reviews

  • Job Satisfaction
    1.0 (10)
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Robyn Askew
Robyn AskewSydney, NSW

Great carpet. Terrible installation!!!

published

HN Balgowlah has a great selection of carpets but so disappointed in the contractor that installed the carpet. The carpet was not secured properly at the edges and it appears that they rushed the job. After several phone calls and emails with photos another installer retuned and fixed the problem. Following this I noticed a lump in the carpet and again after more emails with photos and phone calls they returned again to find that a piece of underlay and wood had been left under the carpet. The installer was indignant and unapologetic. Would not recommend this to anyone.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet

Terrible Customer Service

published

Terrible customer service - Would not use them again or recommend.

Installation did not include everything discussed during the quoting stage. When called to discuss, consultant (Ali) was unhelpful and unwilling to rectify the issue without additional charge.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet

Rude and entitled

published

Unfortunately the manager has no concept of customer service.. I would rather have broken glass for a floor covering than shop at Harvey Norman carpet Toowoomba.so many better options in this town

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet

Carpet beetles everywhere!!

published
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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Baz M.
Baz M.South West, WA

Harvey Norman Flooring Bunbury

published
Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Adrian
AdrianSouth East Queensland, QLD

Worst carpet - misleading advertising

published
Incentivised Review No
Floor Types PurchasedCarpet
daskalou
daskalouGreater Melbourne (Inner), VIC
  • 3 reviews

Carpet worn out after 2 months + damage caused by installers

published
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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Martin - Taryn
Martin - TarynCanberra 2600, ACT

Disgraceful - Customer service

published
Job Satisfaction
1/5
Incentivised Review No
Disappointed
Disappointed
  • 2 reviews

Terrible service and overcharging

published

Harvey Norman over-ordered carpet and then required me to pay for the excess. I had enough left over carpet to do an entire bedroom. Further, Harvey Norman’s installers were rude and whilst I had been led to believe they moved furniture and put it back, they did not. The installers complained from the outset and despite telling me it would take an entire day to do the two rooms, then on the day it took less than 3 hours. This may have been because they refused to move furniture. The installers left mess throughout my apartment. I will never spend another cent at Harvey Norman.

Incentivised Review No
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Sharon C
Sharon CIllawarra, NSW

Service and communication is appalling

published
Incentivised Review No
Steve G
Steve GGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Stain master carpet

published

We purchased Smart Strand carpet about 7 years ago and have found that it still soft and wearing well. However after having the carpet cleaned every year we are finding that unlike the advertising where animals walk all over it and sleep on it, that the soiling didn’t come out. Harvey Norman staff were helpful in contacting the manufacturer and getting them to come to assess the carpet. After having the carpet professionally cleaned, the colour of the carpet didn’t improve ( still looked soiled ) The manufacturer has just told us to have the carpet cleaned again and that it is not the fault of the carpet. We would not advise anyone to install this carpet as it does not live up to it’s advertising.

Job Satisfaction
1/5
Incentivised Review No
Rayjay
RayjayGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Terrible service who sell you rubbish carpet

published

I had my apartment in St Kilda carpeted by Harvey Norman flooring at Watergardens in Victoria. I went in my apartment after carpet was laid down, only to be jabbed in my knee by a sharp object pointing out of the carpet. And now have found lumps coming up from my new carpet. I called Harvey Norman to have the problem fixed, and one month later I'm still getting excuses . Do not buy from these guys...happy to take your money, but no after sales service.

Job Satisfaction
1/5
Incentivised Review No
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Poor Experience - Again!

published
Incentivised Review No
Nathan
NathanDarling Downs, QLD
  • 7 reviews
  • 7 likes

Smart Strand carpet

published

We installed Smart Strand carpet due to the sales pitch that it has a lifetime guarantee for stain & soil resistance.
The Smart Strand carpet is terrible- it had soiled in light traffic areas, and after only 2 years it looks like 20 year old carpet!
[Update 27/11/2020] We have complained to Harvey Norman who had the carpet professionally cleaned at their expense. Unfortunately there's no change to soiling or stains. No replacement had been offered. I.e. the so called warranty and guarantee is worthless!

Incentivised Review No
Floor Types PurchasedCarpet
P Foster
P FosterSydney, NSW

Damage property and take no responsibility

published
Job Satisfaction
1/5
Incentivised Review No
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Questions & Answers

Bea T.
Bea T.asked
Harvey Norman Carpet Flooring

what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply

No answers
Matt
Mattasked
Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

MMM
MMMasked
Harvey Norman Carpet Flooring

Hi,
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming

1 answer
MMM
MMM

So my question is can we request our deposit and cancel order there is nowhere on the invoice that says we cannot

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Harvey Norman Carpet Flooring

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