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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,450 reviews

Reviews

3.0

145 reviews
5
(59)
4
(13)
3
(6)
2
(10)
1
(57)
  • Product Quality
    3.6 (125)
  • Return Claim MadeYes (20) · No (116)
  • Warranty Claim MadeYes · No (145)
  • Customer Service
    3.2 (137)
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Reviewer Photos & Videos

Sail

SailSydney, NSW

ASUS UX462DA-AI016T

published

Great Product, the excellent performance of the Asus laptop we bought. The service provided at HN was excellent by the staff. The only issue we found is the Win 10 Home version.

Customer Service
Product Quality
Warranty Claim MadeNo
Product PurchasedASUS Zenbook Flip UX462DA
Kirby Leeke

Kirby LeekeSouth East Queensland, QLD

Good Salesman

published

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedAsus ZenBook

The reviewer stated that an incentive was offered for this review

abie g.

abie g.Sydney, NSW

Great service customer focused salesperson Tahmi

published

Found the buying experience of laptop computer comfortable and very positive. Having been supplied by laptop by employer, Tahmi was patient, courteous, respectful, commercial and efficient. We bought the Ausus Zenbook and look forward to productive and trouble free use going forward.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBondi Junction

The reviewer stated that an incentive was offered for this review

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Nahi

NahiPerth, WA

  • 2 reviews

Taking Advantage during COVID-19 Situation

published
Customer Service
Warranty Claim MadeNo
Store LocationArmadale WA
Amanda B.

Amanda B.Greater Melbourne (Metropolitan), VIC

Great service, easy to deal with

published

The sales rep who helped me purchase my newest laptop was very knowledgable and super helpful, he made my decision easy once we chatted about 2 models i was tossing up between, very happy with my choice and purchase!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationmoorabbin
Product PurchasedASUS ZenBook 14 UX434FLC
Radhika N.

Radhika N.Greater Melbourne (Metropolitan), VIC

  • 5 reviews

Good stores for variety. Can't beat it.

published

We recently purchased a MacBook pro from the stores in West Melbourne region. Even though we were changing mind often about the product they did not rush and were happy to oblige by going through the product features. When we ultimately exchanged our laptop for a HP Pavilion they were happy to refund the difference in costs. Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers crossing
Product PurchasedHP Pavilion 15

The reviewer stated that an incentive was offered for this review

Chris M.

Chris M.Greater Melbourne (Outer), VIC

New laptop. No idea.

published

Excellent experience. Went in with limited knowledge on laptops but had an awesome salesperson who guided me in the right direction and looked after me on price. Extremely happy with the Asus laptop I was recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong Harvey Norman
Product PurchasedASUS Zenbook Flip UX462DA

The reviewer stated that an incentive was offered for this review

Great Laptop for Great Price

published

I'm very happy with the Harvey Norman Osborne Park and the Team, great range of laptops, very knowledgeable staff and matched a cheaper price of another store without any hesitation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Osborne Park Perth Western Australia
Product PurchasedASUS Zenbook Flip UX462DA

The reviewer stated that an incentive was offered for this review

The company is not responsible for their customer especially the after sales services

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationIPC Harvey Norman
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Kurt

KurtSydney Surrounds, NSW

Long wait

published

Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
Product PurchasedASUS ZenBook 15 UX534FTC
Nima

Nima

  • 2 reviews

Bought a TV for great price!!!

published

Fantastic experience. I knew which TV I wanted and the guy quickly helped me locate it in store and offered $150 discount plus a free HDMI cable. In and out of store in 10 minutes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMt Gravatt
Product PurchasedTv
Jyothi Vardhi

Jyothi VardhiGreater Melbourne (Outer), VIC

  • 7 reviews

ASUS TUF FX506IV ALO92T

published

I bought ASUS TUF FX506IV ALO92T laptop from Harveynorman- water gardens, Victoria. The main reason for purchasing this laptop was to use for both office work and weekend gaming. The best of this laptop is Ryzen 9 with a perfect match of a graphic card. I am really enjoying this product for daily work and for weekend gaming. I strongly recommend this product for anyone looking for a sleek gaming laptop with high performance at an affordable price. salesperson Daniel is very helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman, Water gardens, Melbourne

The reviewer stated that an incentive was offered for this review

Customer service

published

Zero customer service was not happy at all waited very long to see some will notice me then i have to approach one staff which was of no use. I asked to price match product with JB HiFi didn't wanted to help at all. And apparently she was a store manager. Looks like dosent know how to deal with customers at all

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
Anonymous

Anonymous

  • 2 reviews

TV working for over 6 years

published

I bought a tv in 2014 just wanting to keep it for a while as it was cheap so i was expecting the tv to die in a few years or so. I've already had it for 6 YEARS. 5 stars well deserved.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDubbo
JOHANES

JOHANESPerth, WA

ASUS ZenBook

published

Satisfied with ASUS ZenBook laptop computer that I purchased, light weight, excellent materials and great composition. Fast speed and great specifications nothing to worry about. Sophisticated looking and appearance etc.

Customer Service
Product Quality
Warranty Claim MadeNo
Product PurchasedLAPTOP ASUS ZENBOOK UX534F

The reviewer stated that an incentive was offered for this review

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Campbell

CampbellSouth East Queensland, QLD

ASUS Laptop at Harvey Norman

published

Store had everything we were looking for with lots of options to choose from. The computer guys were knowledgeable to help us find the right product with the specifications we wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Rothwell
Product PurchasedASUS ZenBook Duo UX481FL
Haluk

HalukSydney, NSW

Terrible customer service

published

I tried to return a faulty product however they only gave store credit. I emailed them 3 times and no answer. This was before the covid. Today, I went to use my credits. Initially, they told me that they’ve been used. I really had to explain many times and finally someone found out that they didn’t properly activated the credits or something similar. Terrible experience, waste of time. Not buying from them again.

Customer Service
Product Quality
Warranty Claim MadeNo
Store LocationBondi
Nawid J.

Nawid J.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Horrible

published

They saying 60 months interest free, but it’s not, every month they charge you lots of interest, they get you Go master card and charging lots of interest absolutely not happy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading white horse road Melbourne
Product PurchasedAiwa 55" 4K UHD Smart TV AMT-55US
Tech-Savvy Senior

Tech-Savvy SeniorFar North Queensland, QLD

  • 2 reviews

Honest Displays

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
Debbie

DebbieGreater Melbourne (Inner), VIC

  • 17 reviews

Negotiating a better price

published

January this year I bought an IPhone pro max. I went to JB, then the Good Guys (who are both owned by the same company) and Harvey Norman. JB was the most expensive and wouldn’t negotiate, Good guys was discounted from the original price but had to get the green colour only and Harvey Norman then beat The Good Guys price and I got the colour I wanted. They are always willing to negotiate and there customer service is always really good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
Product PurchasedApple iPhone 11 Pro Max 256GB
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Questions & Answers

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

Get an answer from our members and Harvey Norman representatives

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