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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,520 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (159)
  • Return Claim MadeYes (27) · No (150)
  • Warranty Claim MadeYes · No (190)
  • Customer Service
    3.0 (179)
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Noel
NoelHobart, TAS

rudeness

published

enquiring on a product i purchased that on using found the advertised functions listed on the packaging were not present on the device, all the time being spoken over by the young man i was explaining this to and being told no one else had a problem with it, in a very abrupt and hostile manner. that was end of story. no help at all only rudeness from what sounded like a very young person incapable of handling an enquiry about a product misinformation on packaging.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Store LocationCambridge Tasmania
Product PurchasedNVIDIA Shield
Shayne
ShayneHunter Region, NSW

Air conditioner too small

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBennetts green

Terrible services.. they only say things but dont act.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion, SA
Product PurchasedApple MacBook 2.0GHz / 2.4GHz
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Marie
MarieBrisbane
  • 4 reviews

Carefully weigh up the after-care plan offered

published

Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
PruneJuice
PruneJuiceCentral Highlands and Goldfields, VIC
  • 5 reviews
  • 3 likes

Price Match Policy isn't really a policy.

published

Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Peter cs
Peter csSouth East Queensland, QLD

WIll never go back

published

I ordered 2 x apple air tags online for in store collection.
The email mentioned bring valid photo Id.
So i drive to the store present my email, show my drivers licence which i scanned to my phone.
No good, i might have doctored it was the rude reply.
I ask them to call my number, showed my passport on my phone, showed them myGov I’d. showed a credit card, asked them to check their store invoices for previous invoices, call my employer. All no good, i could have forged them all.

Just mindless staff on commission that love being rude to customers.

In the end i asked them to cancel the online order and bought them in store with the credit card they wouldn’t look at a minute beforehand.
Will never go back

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
Sophia K.
Sophia K.South East Queensland, QLD
  • 2 reviews

good sales

published

Great customer service, it would be even better management if the different sections regularly updated all floor staff about products in each section.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 6 GPS + Cellular
Jason Blackburn
Jason Blackburn Greater Melbourne (Inner), VIC

Cannon Printer$149

published

I went into the QV store today to get the $149 it was on the shelf asked a sales person about it was told it's not in stock just wasted my day
How about taking it off the shelf never will be shopping here again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationQV MELBOURNE
Michelle B.
Michelle B.Illawarra, NSW

Disgusting customer service Horrible owners

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNowra
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Berlin-George
Berlin-George
  • 4 reviews
  • 3 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWhangarei, Northland, NZ
Chrissy
Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Australia
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Karen L
Karen L
  • 10 reviews
  • 8 likes

Deceptive, misleading & unconscionable conduct

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Andy W.
Andy W.Sydney, NSW
  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey norman Campbelltown
Product PurchasedSamsung TU8000 Crystal UA82TU8000WXXY (82")

Computer says No

published

Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGympie qld
Michelle L
Michelle LGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Harvey Norman Maribyrnong - Disgusting Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Harvey Norman Retail Stores - Electronics

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