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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,512 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (137)
  • Return Claim MadeYes · No (169)
  • Warranty Claim MadeYes (7) · No (147)
  • Customer Service
    3.3 (154)
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PruneJuice

PruneJuiceCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 3 likes

Price Match Policy isn't really a policy.

published

Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWatergardens
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Peter cs

Peter csSouth East Queensland, QLD

WIll never go back

published

I ordered 2 x apple air tags online for in store collection.
The email mentioned bring valid photo Id.
So i drive to the store present my email, show my drivers licence which i scanned to my phone.
No good, i might have doctored it was the rude reply.
I ask them to call my number, showed my passport on my phone, showed them myGov I’d. showed a credit card, asked them to check their store invoices for previous invoices, call my employer. All no good, i could have forged them all.

Just mindless staff on commission that love being rude to customers.

In the end i asked them to cancel the online order and bought them in store with the credit card they wouldn’t look at a minute beforehand.
Will never go back

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
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Jason Blackburn

Jason Blackburn Greater Melbourne (Inner), VIC

Cannon Printer$149

published

I went into the QV store today to get the $149 it was on the shelf asked a sales person about it was told it's not in stock just wasted my day
How about taking it off the shelf never will be shopping here again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationQV MELBOURNE
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Electronics & Computing Shops

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Berlin-George

Berlin-George

  • 4 reviews
  • 3 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWhangarei, Northland, NZ
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Chrissy

Chrissy South East Queensland, QLD

Disgusting Customer Support

published

Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Australia
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The reviewer stated that an incentive was offered for this review

Karen L

Karen L

  • 10 reviews
  • 8 likes

Deceptive, misleading & unconscionable conduct

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Andy W.

Andy W.Sydney, NSW

  • 8 reviews

Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey norman Campbelltown
Product PurchasedSamsung TU8000 Crystal UA82TU8000WXXY (82")
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Computer says No

published

Went to Harvey Norman Gympie qld to buy desktop pc and monitor, but when I tried to pay, they told me they would need my phone number. I told them I did not have it with me and don’t know my number. Then I could not believe what he said. He could not sell me the pc with out a phone number, I offered driving licence, Medicare card, credit card or cash and offered to go out to my car to get my passport and he still said no. I went and asked another member of staff if this was true or had that assistant had a malfunction and he said sorry I don’t work in that department. Maybe I had a lucky escape because we hadn’t even got to the warranty and surge protector.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGympie qld
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Michelle L

Michelle LGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Harvey Norman Maribyrnong - Disgusting Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

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Sra

SraGreater Melbourne (Inner), VIC

  • 2 reviews

Repeated False Sales practice by Hoppers Crossing store staff

published

The Samsung 65" 8K tv was. Bought in Novembe 2020 and still awaiting delivery. Every time we follow up, are told next month. Still not delivered.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers Crossing, Vic
Product PurchasedSamsung Q800T QA65Q800TAWXXY (65")
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Bobby Tabikh

Bobby TabikhSydney, NSW

Price match guarantee... BUT “only if it’s $10-$20”

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWiley park
Product PurchasedSamsung 24" Curved FHD Monitor LC24F390FHEXXY
Similar opinion? Write a review on ProductReview.com.au!
barney

barney

  • 7 reviews
  • 2 likes

Samsung after care for tablets ,smart tv.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArarat
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Melissa

MelissaSouth-Eastern Region, NSW

  • 79 reviews
  • 41 likes

Poorly excuse for a Harvey Norman store

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationYoung NSW
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Mu T.

Mu T.Greater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Dandenong store laptop section staff too hard sell

published

I bought a laptop, the staff kept persuading me to buy their product care although he offered quite attractive price. I was still very polite to him but actually I felt very annoyed. When I asked him about refund policy, he avoided answering and kept on talking about the product care insurance. Next time, I will go to other stores.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
Product PurchasedAcer swift
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Television under warranty.

published

Have been waiting for over a week for them to organise a television technician to have a look at my television which is still under warranty. Have promised to ring me back but never do. I am now without a television over the Christmas break. I am an aged pensioner and only have the one television. Not a happy person.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWagga Wagga
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Electronics & Computing Shops

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Barbara

Barbara Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Nominate price guarantee for CHOICE Shonky awards

published

Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
Product PurchasedInfinity Primus II PS-8
Similar opinion? Write a review on ProductReview.com.au!
Farai

FaraiSouth East Queensland, QLD

Terrible delivery service.

published

The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley
Product PurchasedDryer
Similar opinion? Write a review on ProductReview.com.au!
hema t.

hema t.Sydney, NSW

Price Ok, Service Not Ok

published

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore Park
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Michael

MichaelWoombye

  • 6 reviews
  • 1 like

Great Service. Harvey Norman Maroochydore

published

Just wanted to acknowledge Shane from the Computer and Camera department. His after purchase service was 5 star even offering to call into my home and set up my recently purchased security camera.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedConnect Security Camera
Similar opinion? Write a review on ProductReview.com.au!
Belinda

BelindaSouth East Queensland, QLD

  • 6 reviews
  • 8 likes

Customer Service terrible

published

I looked online last night and saw some Beats headphones on sale for $268. I went to the Carindale store at 9am the following morning and they were no longer on sale, selling for $298.
The salesman would not honour the sale price so I walked out.
I am more than happy to give my money to JB HiFi now, the same price as HN's non-sale price.
In the current retail climate I was shocked at how easy they let me walk out the door.
Absolutely terrible customer service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarindale, QLD
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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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