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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,548 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

2.0
9 reviews
  • Product Quality
    1.4 (7)
  • Return Claim MadeYes · No (7)
  • Warranty Claim MadeYes (7) · No
  • Customer Service
    1.8 (6)
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Sarah
SarahPerth, WA
  • 2 reviews

Role Playing & blame game

published

I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationJoondalup
tgibson72
tgibson72Greater Melbourne (Outer), VIC

LIE, BUY & BOOTED

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCHIRNSIDE PARK, MELBOURNE, VICTORIA
madee
madeeSouth East Queensland, QLD
  • 5 reviews
  • 5 likes

Customer service for faulty goods.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMt Gravatt
Product PurchasedKarcher FC5
Lily P
Lily P

So much better off without this chain

published

The customer service was... mediocre, nothing to complain about too much. But the products. Good lord. I've bought about 5 laptops from them and each one lasted max 1 year, and all of those I had to return for horrible quality. Strongly recommend against buying any electronic gadgets here, it's not worth your time or money. Would give 0 stars if I could.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMelbourne CBD
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Paul
PaulPerth, WA

Laptop

published

3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMidland
Product PurchasedHP 15-BW521AU
Belle G
Belle GSouth East Queensland, QLD
  • 2 reviews

Service Centre support

published

Returning a product under warranty was easier than expected and communication was continual throughout the process of a warranty fix. Despite a long turn around period, the staff were helpful

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationIpswich
Product PurchasedMicrosoft Surface Laptop 2 128GB/Intel Core i5 - 8GB

Seller of "seconds".

published

I keep buying from this company as it is the only option in my rural area. I have to return items for warranty or refund. They have never actually honoured a warranty. Pathetic quality goods.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoss Vale and Grafton

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Harvey Norman Retail Stores - Electronics

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