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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 9)

2.3 from 1,512 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (137)
  • Return Claim MadeYes · No (169)
  • Warranty Claim MadeYes (7) · No (147)
  • Customer Service
    3.3 (154)
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Reviewer Photos & Videos

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Mike and Julie

Mike and JulieSouth West, WA

Great service and Price

published

Many thanks to Daniel and Collen of The Busselton Store for exceeding Service and Price expectations
Great Display of TV's and Nothing was too much trouble

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBusselton WA
Product PurchasedSony 49X7000D (49")
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Lynette

Lynette

  • 5 reviews

excellent

published

The staff at Harvey Norman auburn were really great to deal with. We walked in to buy a dishwasher for mum , and staff that helped us really explained what each machine did, what the functions were, so asked us what we wanted in dishwasher.
We advised we didn't want something to complicated etc.
We were shown a particular model and honestly its the best thing ever. Very easy, functional. Thank you to the staff at Harvey Norman!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

jimm

jimmMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Salesman refused to price match

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMunnopara
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Chelseatwopoint0h

Chelseatwopoint0hSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Install not done as agreed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall Harvey Norman Queensland
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madee

madeeSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

Customer service for faulty goods.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMt Gravatt
Product PurchasedKarcher FC5
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carolyn

carolynGreater Melbourne (Outer), VIC

  • 6 reviews
  • 1 like

Exceptional customer service

published

I called the Taylors Lakes store and spoke to Josh. I wanted to purchase a tv due to a poor experience with JB Hi Fi. My current tv was broken and JB won’t replace or refund until stage 4 is over. Josh was amazing, the purchase made, advice given and my questions answered and this time I got the tv I wanted. I organised click and collect for the next day. The whole process was simple. Thanks Josh and Harvey Norman

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylor’s lakes
Product PurchasedLG Nano91 86NANO91TNA (86")
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Weed

WeedThornlands

  • 5 reviews
  • 8 likes

Will not harvey norman

published

Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
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Paul N.

Paul N.Sydney, NSW

  • 2 reviews
  • 1 like

Poor business model

published

Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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kstanimal63

kstanimal63South East Queensland, QLD

  • 5 reviews
  • 2 likes

Go somewhere else

published

I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
Product PurchasedParrot AR Drone 2.0 Elite Edition
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nelson a.

nelson a.Queensland

  • 2 reviews

Customer Care

published

The staff provides me a factual information on the stuff I want to buy. He also gives me options to choose from variety of prodcuts that meet my needs. You can feel the sincerety from the staff

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOxley
Product PurchasedLG 75UM6970PTB (75")
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PeterA

PeterASydney, NSW

  • 5 reviews
  • 3 likes

Consistently good product range, pricing and service

published

I have been buying products from Harvey Norman at Belrose for well over 10 years. This has included a lounge suite, queen bed, airconditioning systems, refrigerator, sound systems, large screen TVs, computers and other items. Their product selection has allowed me to find the quality of product I need. They have responded to price-match where I have found a lower price elsewhere. Their personnel have been consistently polite. Highly recommended

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW
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Reetika S.

Reetika S.Sydney, NSW

Amazing services..

published

I bought asus zenbook frim castle hill store. Staff is very nice and help to choose the right product. Completely happy with my purchase and satisfactory customer. Strongly recommend this place for all sort of electronic appliances.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hill
Product PurchasedASUS ZenBook Duo UX481FL
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Amanda Jane

Amanda Jane

  • 2 reviews
  • 1 like

Fantastic Service!

published

Staff are always friendly always willing to price match against other stores. Even reduce the prices in some cases to get your sale though it might not be a significant amount it's enough to show they want your business and your not ignored.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMcgraths Hill
Product PurchasedSamsung Galaxy S20+
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Phoebe

PhoebeMid North Coast, NSW

  • 5 reviews
  • 1 like

Exzcellent Service

published

Port Macquarie Harvey Normans store - the electronics department is so efficient and helpful. I was served by Troy today and he is professional, very helpful, knows his product, speaks well and looks smart. The perfect salesman to have in the store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPort MaC
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abie g.

abie g.Sydney, NSW

Great service customer focused salesperson Tahmi

published

Found the buying experience of laptop computer comfortable and very positive. Having been supplied by laptop by employer, Tahmi was patient, courteous, respectful, commercial and efficient. We bought the Ausus Zenbook and look forward to productive and trouble free use going forward.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBondi Junction
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The reviewer stated that an incentive was offered for this review

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Amanda B.

Amanda B.Greater Melbourne (Metropolitan), VIC

Great service, easy to deal with

published

The sales rep who helped me purchase my newest laptop was very knowledgable and super helpful, he made my decision easy once we chatted about 2 models i was tossing up between, very happy with my choice and purchase!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationmoorabbin
Product PurchasedASUS ZenBook 14 UX434FLC
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Radhika N.

Radhika N.Greater Melbourne (Metropolitan), VIC

  • 5 reviews

Good stores for variety. Can't beat it.

published

We recently purchased a MacBook pro from the stores in West Melbourne region. Even though we were changing mind often about the product they did not rush and were happy to oblige by going through the product features. When we ultimately exchanged our laptop for a HP Pavilion they were happy to refund the difference in costs. Very happy.

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Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHoppers crossing
Product PurchasedHP Pavilion 15
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The reviewer stated that an incentive was offered for this review

Chris M.

Chris M.Greater Melbourne (Outer), VIC

New laptop. No idea.

published

Excellent experience. Went in with limited knowledge on laptops but had an awesome salesperson who guided me in the right direction and looked after me on price. Extremely happy with the Asus laptop I was recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong Harvey Norman
Product PurchasedASUS Zenbook Flip UX462DA
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The reviewer stated that an incentive was offered for this review

-0 Star for Harvey Norman Yayyy

published
Incentivised ReviewNo
Return Claim MadeNo
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Great Laptop for Great Price

published

I'm very happy with the Harvey Norman Osborne Park and the Team, great range of laptops, very knowledgeable staff and matched a cheaper price of another store without any hesitation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Osborne Park Perth Western Australia
Product PurchasedASUS Zenbook Flip UX462DA
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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