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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 5)

2.3 from 1,520 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (49)
  • Return Claim MadeYes · No (71)
  • Warranty Claim MadeYes (5) · No (58)
  • Customer Service
    1.2 (59)
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Barbara
Barbara Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Nominate price guarantee for CHOICE Shonky awards

published

Franchise would not price match claiming that under the T&Cs it was at his discretion. When we asked to see the T&C he admitted it was not in writing but at his discretion and was verbal. So if he doesn’t like the colour of your shoes or skin - bad luck.
Had to purchase elsewhere

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
Product PurchasedInfinity Primus II PS-8
Farai
FaraiSouth East Queensland, QLD

Terrible delivery service.

published

The service in Store is not too bad. Mark was good to us. The delivery guys that just came to my house right now to deliver my dryer are not good people.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Oxley
Product PurchasedDryer
Belinda
BelindaSouth East Queensland, QLD
  • 6 reviews
  • 8 likes

Customer Service terrible

published

I looked online last night and saw some Beats headphones on sale for $268. I went to the Carindale store at 9am the following morning and they were no longer on sale, selling for $298.
The salesman would not honour the sale price so I walked out.
I am more than happy to give my money to JB HiFi now, the same price as HN's non-sale price.
In the current retail climate I was shocked at how easy they let me walk out the door.
Absolutely terrible customer service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarindale, QLD
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jimm
jimmMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Salesman refused to price match

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMunnopara
Samantha
Samantha South East Queensland, QLD
  • 2 reviews
  • 3 likes

Install not done as agreed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall Harvey Norman Queensland
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madee
madeeSouth East Queensland, QLD
  • 4 reviews
  • 5 likes

Customer service for faulty goods.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMt Gravatt
Product PurchasedKarcher FC5
Weed
WeedThornlands
  • 5 reviews
  • 8 likes

Will not harvey norman

published

Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
Paul N.
Paul N.Sydney, NSW
  • 2 reviews
  • 1 like

Poor business model

published

Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
kstanimal63
kstanimal63South East Queensland, QLD
  • 5 reviews
  • 2 likes

Go somewhere else

published

I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall
Product PurchasedParrot AR Drone 2.0 Elite Edition
Electronics & Computing Shops

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-0 Star for Harvey Norman Yayyy

published
Incentivised ReviewNo
Return Claim MadeNo
Shah
ShahSydney, NSW

Got rip off by store

published

I have buy a Rinnai panel heater from Harvey Norman in wileypark,Sydney.The heater is not warming up and Not spreading the warm.When I take it to the store they refuse to exchange it and try to prove it working perfect.I didn’t know it run as a franchise and different ownership for different section.Totally shocked about their service.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWiley park,NSW
Product PurchasedHeater

Customer service

published

Zero customer service was not happy at all waited very long to see some will notice me then i have to approach one staff which was of no use. I asked to price match product with JB HiFi didn't wanted to help at all. And apparently she was a store manager. Looks like dosent know how to deal with customers at all

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
Nawid J.
Nawid J.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Horrible

published

They saying 60 months interest free, but it’s not, every month they charge you lots of interest, they get you Go master card and charging lots of interest absolutely not happy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading white horse road Melbourne
Product PurchasedAiwa AMT-55US (55")
Lily P
Lily P

So much better off without this chain

published

The customer service was... mediocre, nothing to complain about too much. But the products. Good lord. I've bought about 5 laptops from them and each one lasted max 1 year, and all of those I had to return for horrible quality. Strongly recommend against buying any electronic gadgets here, it's not worth your time or money. Would give 0 stars if I could.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMelbourne CBD
Emma
EmmaSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Understaffed and appalling price gouging

published

I bought a fitbit from Harvey Norman and it took nearly an hour. There weren't sufficient staff working - to answer my question, and then remove the product from a locked cabinet. The staff were flat out. This is during the COVID lockdown, and I'd have thought Gerry Harvey could provide a few more jobs for people who really need them.

When I paid for my fitbit at the Cashier, there was a 'sale' bin with 50ml (let me tell you that's very small) hand sanitizers for sale for.... $8!!! Talk about taking advantage of a bad situation! The shop assistant said not many people were buying them. I hope not.

I will definitely shop elsewhere for electrical and other products now.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationFortitude Valley QLD
Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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