Reviewer Photos & Videos
Love it service is quick n they are very genuine group
Not a bad word to say about any of them :)they don’t rush you even when it’s closing time they treat u the same way as u arrived until they send ya off
Harvey Norman Maribyrnong
Indian salesman told me the laptop was sold out cos I did not want the bundle and the extended warranty on the HP laptop. The laptop was on discount and selling for $599 ... he said he will go and check but I saw him walking around to other customers trying to get more sales. Just because I was not interested in the extended warranty and the Microsoft office and anti virus software bundle ... he did not want to sell me the laptop and said to me that it was sold out. What kind of service is that ....just because he
is not getting commission for ...
- Retail Stores - Electronics
- Verified customer
Harvey Norman Product Care Plan
My wife purchased a Samsung Smart TV from Harvey Norman Noosa in July 2015. Along with that purchase she purchased a 4 year Product Care policy. The 4 years commenced after the 1 year manufacture warranty, so the total was 5 years.
Recently, after 4 and a half years the TV developed a fault which made it not possible to change channels or turn it off other than at the powerpoint. It was classified by Product Care as a minor fault.
She put a claim in with Product Care and without too much trouble at all we received a brand new Samsung Smart TV with more features and a bigger screen.
Really impressive service, and so a new Product Care plan was purchased for the new TV.
Good range and they matched best price
I bought several kitchen appliances. I looked around at different stores and at different Harvey Normans as well as online. The quality of information and approach varied between sales staff. By the time I decided on what I wanted, the woman at HN Coburg North was very good to do the deal with. Matched best quotes. Good delivery arrangements too.
Beware of false information
I knew LG OLED B9 is the sucessor/replacement model for B8. I went to Gordon store to ask about the availability of the latest B9 model. But was told by the staff it won't be availabe in Australia market. A few weeks after that i was at Auburn store and decided to purchase the B8 model. Unfortunately for me, the latest B9 replacement model hit our shore 3 months after that which almost the same price as B8. Really angry, and feel cheated.
Store was east to navigate around with large range of product, great quality goods with the salesman Alex it was easy to purchase what we wanted Alex was helpful and not pushy and had an excellent knowledge of what he was selling
Cant speak high enough of Alex from Harvey Norman Bendigo
Alex from Kangaroo Flat didn't have the head phones what I wanted so he ordered it in from another Harvey Norman and called me 3 days later to say I can come in and pick them up, super fast and super helpful
Alan at Harvey Norman Noarlunga was EXTREMELY helpful
Alan Thank you so much!
I went in to look at Samsung Galaxy Tablets after trying JB Hi Fi and Good Guys both at Noarlunga only to be told there was no stock no bundle deals and I was better off buying online...but I didnt really know what I wanted so that was a waste of time..
I spoke with Alan in Harvey Norman at Noarlunga and he not only assisted with the type of tablet I needed (Samsung Galaxy Tab A 10.1) for my business but did a fantastic deal with a new Samsumg Galaxy 10 phone upgrade (which id wanted to do for a while now)
Alan you were ...
Fantastic friendly professional service
Fantastic sales store wide ... The staff made it so easy to find what we were looking for. Very friendly and professional . Went above and beyond to help us finalise our purchases. Highly recommend this Bundaberg store.
Went to the Corio store to buy a TV. The service at the store was terrible, in fact, it was non existent. Waited over 30 minutes & still not served. There didn't appear to be any staff in the TV dept, in fact, there didn't appear to be many staff on the floor at all. Left without buying anything. Employ more staff Harvey Norman!!!
Shop here if you dont value your time
The range and products are irrelevant when you spend half a day waiting for service. Ive aged considerably waiting for service here. You cant even just pick up what you want you are forced to wait.
Great product BUT sales staff, PAY ATTENTION to the little things!!!
Fortitude Valley Harvey Norman were holding a sale item hand held steamer for me whilst locating the mislaid box and attachments and were to contact me once found.
The following week I was back in the store purchasing a new Hisence 43 P1 & tripod stand so inquired about the steamer. I was blatantly told they sold it to another customer whose name was first on the list. I question why it was on the shelf being the last one if another customer had an option on it? A sales lady blatantly stood in front of a manager (who approached me to find o...ut which staff were responsible) and repeated I was not entitled to the steamer. The manner in which this was handled was most uncomfortable and unsatisfactory. After assembling the fabulous and attractive TV on tripod I realised the salesman was so intent on securing the additional insurance premium for the TV (which I declined) he didn't remind me to purchase the very necessary connection cable. Remember, no matter how wonderful the tripod & 4K Hisense are ... just a little more thoughtful genuine attention and service from Harvey Norman for an inexpensive cable cord would have meant I wouldnt need to pop into JB HiFi the following day.
POOR QUALITY PRODUCTS!
Harvey Norman, Armadale WA. Verbatim 50 pack CD-R. Approximately 10 percent of every pack DOES NOT WORK! Completely useless. If the 90 percent that did work - fail at a later date - I will sue. Your products are LOW QUALITY.
I already reviewed the 10 percent failure rate of the Verbatim CD-R 50 pack. It is now at 15 percent! This is absolutely unacceptable! I cannot believe how bad this product is! Is there no consequence for ripping off consumers, [name removed]? You should not accept this failure rate on any product. Your suppliers are not up to the task, & as a result - neither is Harvey Norman. You're a disgrace to the industry. If you can't compete - get out!
Just want to say everytime we go to the Loganholme store always get great serive thank you always willing to help we have beening going there for the part i would say 15 years and watch that shop grow and move up stairs and always go back. we now have to buy a computer for our daughter and high school so guess where we will be going. see you soon
Went to buy an iphone with cash but couldn't
I went to my local harvey norman and asked if i could purchase an iphone with Cash and they said no! i had to be on a plan if i wanted an iphone! this is silly
great service and excellent product.
I purchased a Samsung TV from Harvey Norman Fyshwyck. I am a Vietnam War Veteran, and was helped by Brian from the TV section. Brian was extremely polite and helpful and gave me a substantial discount on my purchase which was a Samsung Qled 82 inch 4k. I am extremely happy with my purchase and would like to thank Harvey Norman Fyshwick for there support of veterans.
Sold a Second Hand Laptop
My laptop broke the day I was flying overseas, so I went to Harvey Norman and spent just short of $1900 on a laptop available elsewhere for $1600.
The salesman was very snobby and wanted to waste my time by talking, when all I wanted was a laptop. I explained the situation and he still wanted to 'make sure' I was buying the best laptop for my purpose, despite me previously explaining that I often build systems and servers so this laptop is what I want.
He had three in stock, but came out and sold me one with an open box for full price. He sai...d he opened it out back to check it was all there, which explains why he was back there for next to 10 minutes. Once off my flight and overseas I opened the laptop to find it had been pre-loved. The system logs and filthy screen showed signs of use for a few weeks from 4 months prior. It also had a high pitch squeel so I rang the manufacturer who told me to install a patch. The manufacturer asked when I purchased the laptop and were very confused why I would have put up with the sound for so many months. I said I'd purchased it 12 hours earlier and they were really put out by that.
Not good customer service
Bought kambrook blender from Bondi Junction Harvey Norman for $59.00 on 21st october 2019. Tried it out yesterday, it didnt work. Looked it up, terrible reviews of product.
Lugged it back in today, 23rd October, nice lady said I could swap it for one thirty dollars more for my inconvennience. However, when the older female manager came over, she did not allow this, which upset me.
Dont wish to shop harvey norman again.
Customer Service appreciated x
Would just like to Congratulate Simon from your Tweed Heads Store for being one of the nicest Customer Service Person I have met in a long time; Apart from fixing my problem I had with my Iphone, Ipad etc. he did his job extremely well and could not fault the way I was treated. Customer Service is very hard to find in this day and age so must and should be rewarded. Thanks again Pleasure to deal With Harvey Norman Technical Department Jan Milne x
- Retail Stores - Electronics
- Verified customer
Happy with the end result, but communications and accuracy was BAD
Went to Moss Vale to purchase as Samsung 4K TV. Was helped by a knowledgeable sales assistant. We had a model in mind but as it happened, the newer model had a special promotional pricing. Our helpful sales assistant, Tyler, kindly set up the two models side by side with the same content so we could compare the TVs. Our conclusion was it was worthwhile spending the extra few hundred on the newer model but we wanted to be sure this large TV would fit on our existing TV stand so we took measurements and headed home. I called the next day and spok...e to Tyler to place the order and paid the deposit over the phone. Tyler advised that one of his colleagues would follow up when the stock would be available and contact me. I asked him to email the invoice through for the deposit. The cost of the TV had jumped overnight from the ticketed price of $1695 to $1995. HUH! I had made a point when placing the order of quoting the ticketed price. I visited the store again the following business day. Tyler wasn't working but another staff member amended the invoice back to the price. (The ticketed price of $1695 was still displayed on the TV.) There was no proactive communication about the available stock. I just called every few days to check on its whereabouts. I would have preferred to be told that I would need to call to follow through rather than being advised at time of sale that the sales assistant or his colleague would call me to advise of status of order.
Questions & Answers
Do you do pick up now pay later for tv's for how long?
We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson
Can i ask a reprint of my receipt when I purchase my laptop last october 2018?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.