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Role Playing & blame game
I received a very expensive gift for Christmas present. Stopped working after 6 months. Store said they couldn’t give me a refund or exchange it as I had to go through the manufacturer. The manufacturer said it was up to the store. Felt like the manager and store assistant role played how they were not to blame & nothing they could do. All rehearsed & so fake. I would never purchase anything from Harvey Norman Joondalup again. I have never posted a review before but I am furious about the way I have been fobbed off. As a point of comparison my son had n issue with his laptop and JB-Hifi were brilliant. They will be my go to for electrical items from now on.
Privacy concerns - Stay Away
I purchased an apple pen for an ipad online for in store pick. Emails advised only ID and copy of receipt were required at pick up. At time of pick up the staff member advised they needed to take a photo of my car registration plate on their personal phone in order to take the goods home.
The store has been less than helpful with my privacy concerns and the staff member involved.
I will never return to Harvey Norman again.
Ripping off customers with the add-ons.
I bought a TV but of course I was told I just had to protect it with a surge protector and my partner agreed and next thing I said OK, I suppose - well at $129 for a power board, I am still kicking myself for not telling him to stick it - they're $25 at Bunnings. PLUS we got sucked in to getting it delivered - there's another $55 - when I checked other retailers (later) they deliver for FREE and the same TV was a few bucks cheaper. Thank God I told him I wasn't interested in the extended warranty as I know they are a con! He said the TV only had a 3 year warranty so I'd need extra - in fact the TV has a 5 year warranty. Won't be back.
- Retail Stores - Electronics
We do Harvey Norman take no responsibility in there products. you have to go to manufacturer. not even offered a refund or exchange LOL &LOL Still wanting on Lenovo to give me refund on repairs to product
Air conditioner too small
Last year I saved up all my money to get an air conditioner installed... I wanted the bigger one as my house was sort of an open plan..
The lady asked for the measurements.. I told her and added there were no doors .. on the kitchen and hall way entries she said I wouldn't need the bigger one the smaller one would be plenty... I said your the expert and proceeded with the smaller unit ..
What a mistake... Not happy , paid a lot of money and it cannot cope with my loungeroom ..
Once in too bad .. waste of money ... Have to save again for a whi...
LIE, BUY & BOOTED
I will state facts as not to be deleted.
I was lied to in the store from the beginning of the sale.
Waited until I paid IN FULL to tell me there is zero in stock & I couldn't take the display. But I could organise a credit if I've changed my mind (within minutes of taking my payment).
They then offered free delivery, which was never documented.
So, I pick it up & move on.
The tv brokedown, in April. Luckily I bought a full replacement warranty!
The total amount I paid was $1150. Apparently the tv was only $967. The rest was warranty costs, whic...
Terrible services.. they only say things but dont act.
Worst customer service ever. They only say that they can beat price, but they don’t to that. I got a laptop from Harvey norman MacBook pro 8gb ram which it was actually while selling was told will be 16 gbs, 512 storages for 2287, but officeworks had the MacBook pro 16gb ram and 512 storage at the cheaper price. I tried contacting the store persons, said that should be done within 14 days of purchase, but need to go the original store of purchase. Went there, salesperson agreed his mistake and told laptop will be replaced. Manager came and deni...ed claiming it to be customer’s fault. Moreover, while giving the laptop salesperson told it is an 11-generation laptop with 16 gb ram, which was actually a 8th generation, 8 gb ram laptop. And was told to be the customer’s fault. Would never recommend. Worst customer service.
Carefully weigh up the after-care plan offered
Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?
Price Match Policy isn't really a policy.
Their price match policy or lack of is a moving target depending on who you talk to. The vagaries of their online price matching changes, to the point where one Salesman said they never priced matched online even after me showing him the policy on my phone.
WIll never go back
I ordered 2 x apple air tags online for in store collection.
The email mentioned bring valid photo Id.
So i drive to the store present my email, show my drivers licence which i scanned to my phone.
No good, i might have doctored it was the rude reply.
I ask them to call my number, showed my passport on my phone, showed them myGov I’d. showed a credit card, asked them to check their store invoices for previous invoices, call my employer. All no good, i could have forged them all.
Just mindless staff on commission that love being rude to customers.
In the end i asked them to cancel the online order and bought them in store with the credit card they wouldn’t look at a minute beforehand.
Will never go back
I went into the QV store today to get the $149 it was on the shelf asked a sales person about it was told it's not in stock just wasted my day
How about taking it off the shelf never will be shopping here again
Had many purchases within the past 20 years from their Whangarei store.
Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman
Disgusting Customer Support
Their Customer Support if you’re buying something online is absolutely disgusting & appalling!! I will NEVER purchase anything from Harvey Norman EVER AGAIN!!
The reviewer stated that an incentive was offered for this review
Deceptive, misleading & unconscionable conduct
In the course of purchasing a computer & other items (>$1000) at a store in Brisbane’s south, the salesman asked if I needed to review my Optus plan. I advised that I paid a total of $69 per month ($55 plan + $14 insurance). He advised that he could save me $10 per month & get me an extra 20GB, and I’d only pay $59 per month. I now find that I have been ‘signed up’ (I have never seen a written contract let alone signed one) to a $73 per month plan, because he very conveniently failed to tell me that the $59 per month & ‘saving’ of $10 per month...excluded the $14 insurance. I was clearly lied to & my attempts to hold both Harvey Norman (via Brad the store manager) & Optus (via Thomas the customer service expert in Adelaide) were met with ‘can’t’, ‘you need to’ & ‘it's not our fault’, even though several times during discussions with Brad of Harvey Norman he admitted that his salesperson had ‘stuffed up’, said he intended to ‘give him a big kick up the pants’ & agreed that the salesperson’s behaviour was ‘very naughty’. I am left out of pocket & left with no option but to spend even more time & energy fixing the serious ‘mistakes’ of those to whom I have paid considerable amounts of money recently & over the years. Absolutely disgusting conduct.
Sales staff too busy upselling wrong products and forgot to book installation. Charged $300!!!!
Possibly the worst and most frustrating customer service sales experience I've ever had. Purchased a TV, staff member so focused on upselling, sold me incorrect wall mount for the size TV. Booked installation, but because he was too busy upselling and imparting knowledge forgot to Submit install booking but told us it was confirmed! Waited all day for install guys, no show, called Harvey norman.... consequently had not been booked at all. Lost a day's contract income and work. Had to reschedule and lost another lot of income and work. Barely an...apology and still charged $300 for the install and inconvenience!! Don't try resolving because communication is poor and they don't care. Also don't buy a Samsung Smart TV, they switch on and off whenever they like! If you get a wall mount makes sure it's suitable to accommodate the inputs on tv.
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