Reviewer Photos & Videos
Customer Service terrible
I looked online last night and saw some Beats headphones on sale for $268. I went to the Carindale store at 9am the following morning and they were no longer on sale, selling for $298.
The salesman would not honour the sale price so I walked out.
I am more than happy to give my money to JB HiFi now, the same price as HN's non-sale price.
In the current retail climate I was shocked at how easy they let me walk out the door.
Absolutely terrible customer service.
Salesman refused to price match
After finishing a bit of grocery shopping I thought about buying a new printer as I was at the shops .
After spending tens of thousands at Harvey Norman the past 10years ( including a recent $1200 tv purchase at the munnopara store ) I went into the munnopara store to purchase a printer.
Before I entered the store ( in the carpark ) I checked on the phone what was the best value printer to buy and which retailer had the best price ,knowing full well that Harvey Norman advertise price match.
I asked the salesman if they would match the cheaper...Goodguys price ( I didn't even pick the cheaper Amazon price ) and as soon as I did .....it was like the biggest brick wall Ive ever encountered from an Harvey Norman salesman.( Rummon) -But they have low stock ..it will cost $50 to get them to post it Etc etc etc..
Install not done as agreed
Criminals, money hungry and bullies Never buy from these people ! I purchased aircons from them and the install location of the unit on my balcony is different to original agreement. During the install I was never informed about the placement of the unit being changed on my balcony. As the installers were leaving I was in total shock to see they installed the unit outside my bedroom window instead of the agreed place of outside my lounge room window. They told me to just build something over it and sit on it with my friends ! It’s blocking my...view and now I can’t put my seating out there properly. They have ruined the only outside area I have and every day I’m crying They also installed my bedroom aircon differently as per originally told but my main concern is having my outside unit moved to the agreed position outside my lounge room window. I’ve phoned, emailed, sent pictures, one staff member called to intimidate me, told me he doesnt believe me and hung up on me. Harvey Norman are telling me they will only move it if I pay for a building certifer to sign off on it. This will cost me many hundreds of dollars that I don’t have as I’m not working and have already paid them over $3000 ! They are hiding behind what’s nothing more than a suggestion of a air conditioner not being less than 900mm from a balcony railing, it’s not a legal requirement rather just a recommendation. I’ve recently sent another long email pleading with them to please just pay for and move it for me but they are now just ignoring me leaving no choice but to take legal action if I haven’t heard confirmation from them by Monday that they will cover all costs in having my aircon installed outside my loungeroom window. I’ve had a independent aircon installer out here that stated these things can be moved and doesn’t see a issue with it, nor does my building manager or the body corporate. The emotional stress they are causing is surmountable, many people are now coming to me telling me of there bad service with them including someone in my own building not surprisingly !
Customer service for faulty goods.
Purchased this floor cleaner On the 13th August 2020 from Harvey Norman And had nothing buts problems with the roller coming off all the after about 15min continuous use. Called up Harvey Norman and they suggested going to Karcher service direct. On 2 September 2020 we went to the Karcher Service at Acacia Ridge and informed the person to assist. We showed him the video we took of the issue. The service agent was very defensive, rude and arrogant and refused to take the product in for service. He claimed he had the same product with the same is...sue which is NOT A PROBLEM TO HIM! Despite showing him the video, he refused to accept the product back for service and walked away. We waited for 15 mins and had to leave since there was no one to assist. We then took it to Harvey Norman back for a refund and they said they cannot issue a refund as it has been used. Honestly, how will you know if you have an issue with the product if it has not been used? Very disappointed after spending $530 and not being given the choice of either replacing it or offering a refund for a faulty floor cleaner. I would have got better customer service with another retailer.
Will not harvey norman
Took in a working computer to have the data transferred to a new computer purchase at Harvey Norman, went to pick it up ant they told me that the data was missing on the old computer therefore couldn’t be loaded onto the new computer. Told me it was my fault because I didn’t do a backup yet when I took the old. Mind you, when I took the old computer to them, it was working and all the data was there. Found the technician to be extremely arrogant! For this service I was charged $298.00
Poor business model
Went in to buy a subwoofer today but they don’t carry stock!! I have to order it!!! Oldest saying in sales is you can’t sell it if you don’t got it. Gerry is a very poor businessman!
Go somewhere else
I genuinely don't understand how Harvey Norman is still around. Their prices are much higher than elsewhere and the staff are only interested in harassing you to make a sale. I went in to buy a drone as they were the only place with stock before Christmas and you couldn't even just get one and go to the counter, had to see to a salesperson so they could retrieve one from out back. As he comes back out, he asks if we want to buy the new iPhone and won't stop pressuring us the entire time. No one is impulse buying an iPhone, read the room.
-0 Star for Harvey Norman Yayyy
Unfortunately I have to click a star just to write my review but Harvey Norman Campbelltown NSW Australia deserves NO star. Customer service in store and via phone is disgusting. Called in to be transfer to a specific department I dont know how loud and clear I should be to be transfer to the correct department. I ask for Electrical/Speakers system dept & I kept getting transferred to other irrelevant department. They promised a week for delivery then 2 weeks came and still nothing with No phone call updates like they kept telling they were goi...ng to do. I end up going into the store for an update. They told me they needed to order from another store if I do not want to wait they were going to give me their dirty display one for the same price. What a Joke?! They need to learn to listen to the customers concerns & updates instead of talking over them. Then the guy proceeds to blame it on courier & then covid 19 like I went to Harvey Norman in America & ordered my product lol. Harvey Norman is the most disgusting expensive store with the most disgusting cheap customer service. -0 star.
Waited around 15 minutes to be served by someone. Eventually I was assisted and the assistance was fantastic from that point onwards. Friendly and helpful staff. Would definitely go back for any electronic needs.
Got rip off by store
I have buy a Rinnai panel heater from Harvey Norman in wileypark,Sydney.The heater is not warming up and Not spreading the warm.When I take it to the store they refuse to exchange it and try to prove it working perfect.I didn’t know it run as a franchise and different ownership for different section.Totally shocked about their service.
Zero customer service was not happy at all waited very long to see some will notice me then i have to approach one staff which was of no use. I asked to price match product with JB HiFi didn't wanted to help at all. And apparently she was a store manager. Looks like dosent know how to deal with customers at all
They saying 60 months interest free, but it’s not, every month they charge you lots of interest, they get you Go master card and charging lots of interest absolutely not happy
So much better off without this chain
The customer service was... mediocre, nothing to complain about too much. But the products. Good lord. I've bought about 5 laptops from them and each one lasted max 1 year, and all of those I had to return for horrible quality. Strongly recommend against buying any electronic gadgets here, it's not worth your time or money. Would give 0 stars if I could.
Understaffed and appalling price gouging
I bought a fitbit from Harvey Norman and it took nearly an hour. There weren't sufficient staff working - to answer my question, and then remove the product from a locked cabinet. The staff were flat out. This is during the COVID lockdown, and I'd have thought Gerry Harvey could provide a few more jobs for people who really need them.
When I paid for my fitbit at the Cashier, there was a 'sale' bin with 50ml (let me tell you that's very small) hand sanitizers for sale for.... $8!!! Talk about taking advantage of a bad situation! The shop assistant said not many people were buying them. I hope not.
I will definitely shop elsewhere for electrical and other products now.
The staff are rude and abusive to their customers and their staff so I would recommend going to JB Hi-Fi because they always treat their customers and their staff with respect.
Very poor customer care
I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!
watch out for installation costs!!!
we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price ,around $1000, and service, expecting installation costs of $3-500
BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!
I suggest get written quote from installer before proceeding
Forget Click and collect for Harvey Norman Oxley
Don't bother with Harvey Norman click and collect. I ordered a keyboard and mouse using click and collect from HN Oxley. As I enter door a sign on the counter says collect your click and collect order here! Perfect! I enquired at the desk and was told I would have to see one of the floor staff. I explained I had received an email saying my order was ready and was again told very forcefully that I would have to see the floor staff. The floor staff were all busy! So i waited several minutes until someone free approached me. I gave my details ag...ain and then waited at least five minutes. While waiting I located the item I wanted on the shelf thinking it would have been quicker to come in and grab it from the shelf. I expressed my dissatisfaction to the person who retrieved the order and was told I was being unreasonable! Why offer click and collect if it is a slower service than normal? In these days of COVID 19 I wrongly thought click and collect would get me in and out in seconds! Wrong! My message to HN is don't offer a click and collect service if you can't deliver on it!
Knowledgeable and friendly staff
Staff at the store was approachable ,e and friendly, answered any questions or concerns that I had in relation to recent laptop purchase. Downside was the amount of upwelling that went on until I could take my item to the register. Other than that was great service and great products
3rd laptop HP having issues within 4 months service ok, Midland store Management just not interested, just walked away, with embarrassment. I was calm walking in about 10 minutes the crap came good and thick, we are this and we are that, this laptop this.. etc you get the Message...
all round good but expensive
i love coming here its a great shop, the staff are always good and the range is great but the prices are what kills me. i get confused when prices are 20% others.
Avoid HN Thomastown
We bought a TV & told the Salesman/Manager we wanted a Smart tv, to watch Stan & Netflix on apps. We currently have a Samsung which needed a chromecast & we didn't want this, which we definitely told him.
He told us the Toshiba was great so we bought it.
Got it on the wall & then realise it's not a Smart tv at all! Needs chromecast! Yesterday when we rang they advised us to bring it in & they would add the apps. My Husband rang back today as there are certain models you can, but not the one he sold us!
He spoke to another Salesperson & he s...
I bought a really nice television at a Harvey Norman Australia store. The best I ever had after a decade of watching everything on a computer monitor. We (I'm married now, hence the good TV) were advised to get a sound bar. All Samsung (this review is going there as well).
After a while, what was odd at first became obvious that was a built-in trait of the product. In many movies and series, at max. volume, we could barely hear the voices, yet my neighbours three doors over could hear the shooting with amazing realism.
So, I asked Harvey Norman...
Disappointed at Flexirent product sold by Harvey Norman
I was told it will be better in the end to go with Flexirent when I bought my laptop. I would have paid fully at purchase time but sales convinced me that it would be better to go with Flexirent and that I could salary sacrifice it and I would end up paying less in the end.
Well it turns up that I would be paying more.
Also that I could stop the lease after 2 years and need not pay huge amount to own the laptop.
Very disappointed. After all we have bought numerous products from Harvey Norman over the years.
- Retail Stores - Electronics
I’ll never shop here again!
Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).
Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.
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