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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,550 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    4.6 (85)
  • Return Claim MadeYes · No (94)
  • Warranty Claim MadeYes (2) · No (86)
  • Customer Service
    4.5 (91)
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Namraataa N.
Namraataa N.Greater Melbourne (Inner), VIC
  • 2 reviews

Happy customer luv shopping @ Harvey Norman

published

I moved out of house with bag of clothes to an empty apt… tax season sale was on. Excellent consultant recommended and helped me out choose ryt products for just $1500 equiped my house bottom mount black fridge ,under laying mat for it, washing machine , stick vacuum cleaner, rice cooker , electric blanket, heaters and heaps of little things from the Richmond store. One stop best experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond Victoria
Aman S.
Aman S.
  • 5 reviews

Thank you Team OConnor

published

The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!

Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.

Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.

I

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOConnor wa
Product PurchasedSamsung A Series HW-A650
Sharon Ginn
Sharon GinnFar West, NSW
  • 2 reviews

It is a great prduct

published

It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrokenhill NSW
Product PurchasedGalaxy A32 phone
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 230 reviews
  • 69 likes

Excellent staff and fantastic service

published

It was extremely nice of Shaun to refund me $95 for the Google Chrome-cast Ultra on Sunday 8th August 2021, which I bought 8 months ago since I don't have any HDMI Ports on my TV.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChirnside Park, VIC
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Kira Murray
Kira Murray
  • 2 reviews

Perfect Customer service

published

I was looking for a new laptop and decider to walk into the Harvey Norman store @ Gepps cross. and the customer service I received from their was 100%

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross South Australia
Drift
Drift
  • 2 reviews

Exceptional customer service

published

Within 2 minutes of entering the electronic department I was greeted by a friendly team member that went over and beyond helping me.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown Victoria

How to experience buying something without getting any help to choose the right one

published

I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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V in SE Melbourne
V in SE MelbourneGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Great offer, friendly sales person & super helpful delivery drivers

published

Being stuck and not able to purchase the TV for my house during lockdown, I called the store for the store only purchase. The sales person was very friendly, supportive and helped me purchase the TV as well as a Sonos device. I got a call back to ensure that an item not being in stock after all was delivered at a later point in time.

Not even 24h later my TV was delivered and the drivers were super friendly, too. All in all a very pleasant experience that makes me check with the Harvey Norman Sales people in store first, when thinking about future purchases.

Thanks to the friendly Sales person & drivers.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Chadstone
Product PurchasedPhilips 7300 Series
Marie
MarieBrisbane
  • 4 reviews

Carefully weigh up the after-care plan offered

published

Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
Electronics & Computing Shops

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Berlin-George
Berlin-George
  • 6 reviews
  • 4 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWhangarei, Northland, NZ
Melissa
MelissaNorth Western Region, NSW
  • 91 reviews
  • 53 likes

Poorly excuse for a Harvey Norman store

published
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationYoung NSW
Mu T.
Mu T.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Dandenong store laptop section staff too hard sell

published

I bought a laptop, the staff kept persuading me to buy their product care although he offered quite attractive price. I was still very polite to him but actually I felt very annoyed. When I asked him about refund policy, he avoided answering and kept on talking about the product care insurance. Next time, I will go to other stores.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
Product PurchasedAcer swift
Electronics & Computing Shops

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hema t.
hema t.Sydney, NSW

Price Ok, Service Not Ok

published

Recently visited Moore Park Store. Bought two products, wanted to buy 2 more but customer service was not ok. They could be more helpful.

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMoore Park
Michael
MichaelWoombye
  • 8 reviews
  • 1 like

Great Service. Harvey Norman Maroochydore

published

Have purchased a number of items from Harvey Norman Maroochydore over the years from furniture to electrical. Always found it easy to park . The store has a wide range of products that are easy to find and are well priced. The sales team are very knowledgeable friendly, and not pushy. Always 1st port of call when shopping on the Sunshine Coast

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedConnect Security Camera
Mike and Julie
Mike and JulieSouth West, WA

Great service and Price

published

Many thanks to Daniel and Collen of The Busselton Store for exceeding Service and Price expectations
Great Display of TV's and Nothing was too much trouble

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBusselton WA
Product PurchasedSony 49X7000D (49")
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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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