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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,584 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Harvey Norman

Reviews

  • Product Quality
    4.6 (92)
  • Return Claim MadeYes · No (103)
  • Warranty Claim MadeYes · No (103)
  • Customer Service
    4.4 (100)
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Michelle
MichelleGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Loc Bui from the Springvale Audio Visual Team is the best!!

published

I would like to take this opportunity to thank Loc Bui from the Audio Visual Team. He is fantastic!! Truly a wonderful support through the entire process of purchasing our Oled TV. His knowledge is 2nd to none - Great guy with who is very knowledgeable and easy to talk to! Best rep i have ever spoken to in Harvey Norman! I highly recommend speaking to him ! A++ Product and service! Thanks Loc, we will be back to speak to you for all future purchases from Harvey Norman!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
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Kirsty R.
Kirsty R.Sydney, NSW
  • 5 reviews
  • 5 likes

Warehouse closes early. Good luck getting your goods.

published

I traveled 1 hour to the Auburn flagship store. Arrived looking for the 43” Samsung Frame. Was told it wasn’t in stock. I had looked at the website before the drive, it confirmed that it was. I arrive the sales team were watching the Grand Prix. I found someone working and they said they don’t have it on site - it’s at the warehouse which closes at 5pm. All information on the website says it closes at 5.30pm and that the TV is in stock in Auburn. Rather than leaving in a huff I asked to speak to staff to see if there was some that could be done - like update the website at least. No chance. And a waste of time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAurbun is not a flagship
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Catherine
CatherineVictoria
  • 3 reviews
  • 2 likes

Very Happy with Customer Service

published

Recently we purchased a new phone and TV from the Kangaroo Flat store in Bendigo. The knowledge of the sales person and the customer service was excellent. Delivery out to our property was on schedule so overall we had a good shopping experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
Product PurchasedLG OLED OLED77C8PTA (77")
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John
JohnMelbourne
  • 4 reviews
  • 5 likes

Non-transparent Returns Policy

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park, Perth
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Namraataa N.
Namraataa N.Greater Melbourne (Inner), VIC
  • 2 reviews

Happy customer luv shopping @ Harvey Norman

published

I moved out of house with bag of clothes to an empty apt… tax season sale was on. Excellent consultant recommended and helped me out choose ryt products for just $1500 equiped my house bottom mount black fridge ,under laying mat for it, washing machine , stick vacuum cleaner, rice cooker , electric blanket, heaters and heaps of little things from the Richmond store. One stop best experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond Victoria
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Aman S.
Aman S.
  • 8 reviews

Thank you Team OConnor

published

The best service while selecting a TV for my bedroom, visited 4 different stores I was shown deleted models with shocking prices because of high demand and no stock !!!

Team O'Connor so proud of you , Regan was brilliant helpful, polite and professional, Tony the installer recommended was very efficient at his work and polite.

Please if anyone is looking for Appliance do visit this store. Jo in small appliances is very helpful and haas very good product knowledge.

I

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOConnor wa
Product PurchasedSamsung A Series HW-A650
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Sharon Ginn
Sharon GinnFar West, NSW
  • 2 reviews

It is a great prduct

published

It was fairly easy to find what I was looking for. Not much to choose from with what u was looking for. Love the product works great

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrokenhill NSW
Product PurchasedGalaxy A32 phone
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wheeliejo
wheeliejoSouth East Queensland, QLD
  • 8 reviews

Great place but salesman a wee bit pushy

published

So much to choose from. It can become very confusing. Booval Harvey Normans is a very well kept, clean store. Needed a laptop for business purposes. I liked what I ended up with but felt like I didn't have a choice. Went way over budget, but that's my fault. Had told the salesman what I wanted to spend, but was shown things all more expensive. But still happy with my purchase.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBooval Qld
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Tonez
Tonez
  • 2 reviews

Harvey Norman

published

I have purchased four smart TVs within 3 years from Harvey Norman. Service was great ! And good quality of product highly recommend Samsung smart TVs easy to set up apps for your Netflix or YouTube account for the kids high definition good sound. I have no defaults on this product at all

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFranklin , New Zealand
Product PurchasedSamsung Series 7 Full HD TV LA46B750
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Kira Murray
Kira Murray
  • 2 reviews

Perfect Customer service

published

I was looking for a new laptop and decider to walk into the Harvey Norman store @ Gepps cross. and the customer service I received from their was 100%

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross South Australia
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Drift
Drift
  • 2 reviews

Exceptional customer service

published

Within 2 minutes of entering the electronic department I was greeted by a friendly team member that went over and beyond helping me.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown Victoria
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How to experience buying something without getting any help to choose the right one

published

I walked into Harvey Norman expecting a salesperson to come over and enquire to my visit but to my surprise first salesperson finished with client I tried to engage his services but he had to answer his mobile second person finished and after I asked her for help she told me she would find someone to help me as she was going to lunch so with such great service I decided to leave the shop

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Electronics & Computing Shops

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V in SE Melbourne
V in SE MelbourneGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Great offer, friendly sales person & super helpful delivery drivers

published

Being stuck and not able to purchase the TV for my house during lockdown, I called the store for the store only purchase. The sales person was very friendly, supportive and helped me purchase the TV as well as a Sonos device. I got a call back to ensure that an item not being in stock after all was delivered at a later point in time.

Not even 24h later my TV was delivered and the drivers were super friendly, too. All in all a very pleasant experience that makes me check with the Harvey Norman Sales people in store first, when thinking about future purchases.

Thanks to the friendly Sales person & drivers.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman Chadstone
Product PurchasedPhilips 7300 Series
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Marie
MarieBrisbane
  • 4 reviews

Carefully weigh up the after-care plan offered

published

Salesperson attempted to sell me an aftercare plan for an additional 2 years for a laptop (on top of the standard one) for $350 and brought up a page showing that the expected life of the laptop battery is 2.5 years; what the salesperson didn't bring up from his online "research" findings was that the cost of the online battery is only around $90. Salespeople at HN are vey pushy on the aftercare plan and I am suspecting this is where their best margins are at. I'm also aware of retail margins and I do sincerely doubt the salesperson claim that the price I got for the laptop (77% of the retail price) was "below cost". I don't expect to get a product at below cost so why the need to lie?

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
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Berlin-George
Berlin-George
  • 9 reviews
  • 4 likes

Had many purchases within the past 20 years from their Whangarei store.

published

Bought Computer, Photo, Electronics.
After having been caught with some very poor quality items from their furniture department in recent years, I have stopped visiting Harvey Norman

Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWhangarei, Northland, NZ
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Questions & Answers

Lyn .S
Lyn .Sasked
1 answer
Garry Watkins
Garry Watkins

I don't know if "horrible Norman" does bpay but I just wouldn't even shop with them. An extremely unethical business!

Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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