- Sign in
- Write a review
Harvey Norman Retail Stores - Electronics
Reviewer Photos & Videos
Discerning penguinVictoria
- 26 reviews
- 16 likes
- Retail Stores - Electronics
- Verified customer
Refused to provide a refund for a falsely advertised item
My partner bought me a digital photo frame as a Christmas present. Come to find that the frame doesn't read USB flash drives over 64Gb, which was not stated anywhere on the product. Harvey Norman (HN) refused to offer a refund. Their claim was because there was nothing wrong with the product in their view, they could not send it back to the manufacturer, and because they had no box for it they couldn't resell it either.
My partner bought from HN specifically for the convenience of being able to sort out issues such as these in person, as oppos...Read more
ed to dealing with online retailers with offshore customer service centres and postages, which were cheaper. But having gone through this experience we have no incentive to go back to HN -- we'll just buy online for cheaper and receive the same (if not better) customer service. You would expect a bricks and mortar retailer with stiff online competition to take a small loss in order to keep a customer, prevent them from posting negative reviews on the internet and prevent them from sharing their experience with friends and family. In the long run, this experience will cost them far more than what the photo frame was worth not only in terms of money but reputation as well. Wrong way to do business in today's world!Similar opinion? Write a review on ProductReview.com.au!
Rose G.
- 16 reviews
- 13 likes
- Retail Stores - Electronics
- Verified customer
Goulburn NSW Store - Superb Customer Service
I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.
Similar opinion? Write a review on ProductReview.com.au!
Papasita
- 3 reviews
- 7 likes
Useless tech service
Bought a laptop , it was having battery issues and was informed that I had to take it to Apple directly as they were the manufacturer , lie number 1.
[name removed] the tech guy doesn’t have an idea of policies and even the apple dude I took it to said that Harvey Norman Warrawong were shirking their responsibilities.
Came back to Harvey Norman with info from apple that it had nothing to do with them and again the useless [name removed] advised that they needed to have a tech report from apple to make sure it had no water damage. So again I ...Read more
Similar opinion? Write a review on ProductReview.com.au!
Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops
Know better, choose better.
MarcoFar North Queensland, QLD
- Retail Stores - Electronics
- Verified customer
Cairns store
on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".
It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
ant
- 3 reviews
- 3 likes
Poor customer service
My friend purchased a modem. I looked at the box, ( unopened) and I felt it was a lower quality modem and decided to return it for a better model. Refused to take it back. Refused to let me upgrade. Just overall not nice person . Lesson learner, buy somewhere else.
Similar opinion? Write a review on ProductReview.com.au!
billiejoe1987Sydney Surrounds, NSW
- 6 reviews
- 5 likes
Shoutout to Harvey Norman Erina
Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.
Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.
Similar opinion? Write a review on ProductReview.com.au!
KarimSydney, NSW
Congrats for winning the worst customer experience in 2020, stay away everyone
I have bought online a screen with a good discount (on the website) but it turns to be more expensive than all other shops (after the claimed discount), couldn't blame them as this is capitalism anyways and I really cared more about the specs but you should be aware of that if you care about 'honest' discount offers, recieved it 3 weeks later (well, its covid era, we can wait, its not an emergency supplies and maybe the ship is facing the holly winds and didn't reach the borders on time), then all after this waiting period, I got the screen whi...Read more
ch was great except it got a killing feature, I can't mount it on desk and I don't havw enough space on desk so that was a bad design in this model and I needed to change it even if I will pay a higher price but couldn't find a better one with the specs I need (they sell only 3/4brands for that model) so I went to the shop and asked politely if I can return it, and they said why? I said it doesnt have a mount option which is I really need so the floor manager plus the store manager and others were like (but no screen got moint options, so I pointed to the screen they scan things at and said what about these ones?) so they said well we mean we dont sell any screen with mount options, then I showed them a less expensive one at their 'own' shop which got the option, so they said in very rude way we dont accept returning any opened products, although I closed the screen and it got no scratch and even the box was closed correctly, so I told them all that and they were like (no, you can complain or use other shops to buy next time which accept a return policy, so I smiled and was like wow, and the guy continued 'I mean I NEVER seen anyone who buy a pc screen then return it, who does that', and this is not the first experience, I got other experience with different product but thought at time it was a considence, it turns to be a culture thing and look at all other reviews, what drove me to write this reveiw, I seen they won the worst customer experience this year as well which means it is not considence, they are truly bad/over priced shopsSimilar opinion? Write a review on ProductReview.com.au!
RoksanaSydney, NSW
- Retail Stores - Electronics
- Verified customer
Worst experience with Harvey Norman after sales service
Convinced by Harvey Norman to buy a Laptop with Flexi Care cover from Campbelltown store. Launched a Claim in June but no co-operation from them.
Never buy anything from them!
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
BlurAdelaide
- 4 reviews
- 5 likes
HP Envy Laptop & Product Care - Beware All
Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service
Similar opinion? Write a review on ProductReview.com.au!
Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops
Know better, choose better.
Ruth SerhanHunter Region, NSW
- Retail Stores - Electronics
- Verified customer
Lenova ideaPad S340-OP Computer with Microsoft Office
WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.
1 comment
I have spoken to James the store manager and he is going to replace our computer and fix the problem . He couldn’t be more helpful.
Thank you
Similar opinion? Write a review on ProductReview.com.au!
Darren JGreater Melbourne (Metropolitan), VIC
Lenovo Chromebook C340 - Buyer beware
I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.
I had no choice but to buy another one and they said take the issue to the ACCC
What customer service that is!
Similar opinion? Write a review on ProductReview.com.au!
Darb1974Perth, WA
Surface Pro Cover
Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.
Similar opinion? Write a review on ProductReview.com.au!
SavyChapSydney, NSW
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...Read more
Similar opinion? Write a review on ProductReview.com.au!
Digital S.Greater Melbourne (Outer), VIC
- Retail Stores - Electronics
- Verified customer
Terrible Customer Service Don’t go to Dandenong Store
Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store
Similar opinion? Write a review on ProductReview.com.au!
Pendo WNorth-West & West coast, TAS
Refused to honor Legal warranty even with receipt after 8 mths!!!!!
Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!
Similar opinion? Write a review on ProductReview.com.au!
Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops
Know better, choose better.
B.P.M
- 4 reviews
- 2 likes
Bought a TV from Harvey Norman but received a faulty product.
Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.
Similar opinion? Write a review on ProductReview.com.au!
siddhartha v.Sydney, NSW
Hidden Information
Really disappointed with the recent experience with Harvey Norman. Bought Arlo pro 2 wireless cameras. Read some reviews and then decided to return the product as it did not meet my expectations. I was told by Castle Hill store that they don't refund for the change of mind. I asked for the in store credit for which I got a shocking reply that in store credit can be used only in computer section and only for that particular store as there are six different franchises in one store. As a consumer I was not aware of the fact and it does not concern...Read more
me as I went there to shop in Harvey Norman and not that individual franchisee. I am ok to not to get the refund and shop around something else but why should I shop only in computer section when I don't need one.Similar opinion? Write a review on ProductReview.com.au!
yellowbeansGreater Melbourne (Inner), VIC
- 6 reviews
- 2 likes
Cannot return faulty item
Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.
Similar opinion? Write a review on ProductReview.com.au!
Kirby LeekeSouth East Queensland, QLD
Good Salesman
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- Retail Stores - Electronics
- Verified customer
The company is not responsible for their customer especially the after sales services
Based on the refund policy, our money will be refunded to our account within 14 of the working days, but after 1 month they still haven’t refund my money and before this I have done a lot of things which includes sent an email, asked them in Facebook , did a lot of calling for more than 4 times, but they always neglected my question , no replied, or called me to wait for one week , but after one week I called back to them, they want me to wait for one week again, they always need me to wait and never give me a valid reason and what is actually...Read more
happening regarding my refunded money. Just pls let me know what is happening about the refunded money and stop neglect my question or call me to wait without any reason as i have done a lot of things to get back the money I deserve , but my issue still never been settled, haizzzSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Lyn .Sasked
Do you do bpay
No answers
Simran G.asked
I lost my product receipt how can i obtain receipt again online...?
Troyasked
Do you do pick up now pay later for tv's for how long?
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Marco
trying support via customer service (whatsapp and messenger and phone) for a week and not a single person helped or replied to me.