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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,450 reviews

Reviews

1.2

44 reviews
5
(0)
4
(2)
3
(0)
2
(4)
1
(38)
  • Product Quality
    1.6 (36)
  • Return Claim MadeYes (44) · No
  • Warranty Claim MadeYes (17) · No (20)
  • Customer Service
    1.3 (40)
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Reviewer Photos & Videos

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siddhartha v.

siddhartha v.Sydney, NSW

Hidden Information

published
Return Claim MadeYes
Store LocationCastle Hill
Product PurchasedArlo Pro 2 wireless cameras
yellowbeans

yellowbeansGreater Melbourne (Inner), VIC

  • 6 reviews

Cannot return faulty item

published

Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMelbourne, QV.
Kirby Leeke

Kirby LeekeSouth East Queensland, QLD

Good Salesman

published

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedAsus ZenBook

The reviewer stated that an incentive was offered for this review

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The company is not responsible for their customer especially the after sales services

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationIPC Harvey Norman
Matt

MattPerth

  • 8 reviews

Terrible customer service experience - very stressful

published
  • +6
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab A 10.1"
Melanie

MelanieGippsland, VIC

  • 2 reviews

Horrible service bad product

published

We purchased a top of the line vacuum from Harvey Norman 7 mths ago . It’s broken three times been away to be repaired more than it’s been here . This time away 5 weeks ! We call they can’t tell us a thing about it . Last time it broke they super glued it and made us wait 2 weeks to get it ! The worst customer service ever I highly recommend never shopping there we can’t get our money back it’s going to ACCC now all we wanted was a refund to buy a vacuum that actually works !!!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman sale Victoria
Product PurchasedLg vacuum
Consumer05

Consumer05SYDNEY

  • 5 reviews

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi

The reviewer stated that an incentive was offered for this review

Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBendigo, Victoria
rejo g.

rejo g.

  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
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cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Return Claim MadeYes
Warranty Claim MadeNo
Honest reviewer

Honest reviewerMky Qld

  • 36 reviews

HUGE SCAM

published

computer breaks, you take it in to computer service section, its under extended warranty, we will send it away for you, they send it away ,, after a couple of weeks !! one month later I get a call from Melbourne, you need xyz parts, but we can replace it on warranty, no I want my computer back fixed..... 4 days later its going to take another 3 weeks for your parts would you like a credit and get a replacement computer, no, get the parts I want my computer back,,,,, was I alone, talking at work ,, same story for others, so they get you to ditch your old computer, get another one,, and get another freeking warranty,,,,, bad bad people,,, mine is in mackay qld

Customer Service
Product Quality
Return Claim MadeYes
Store Locationmackay harvey norman
Product Purchasedasus computer

Liars

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOsborne Park
jimmy m

jimmy mSydney, NSW

  • 3 reviews

extended warranty / product care is an absolute waste of money

published

bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi Junction
Product PurchasedMicrosoft Surface Pro
OnlineShopper11

OnlineShopper11Toowoomba, Queensland

  • 18 reviews
  • 1 like

Product Care Warranty - Don't fall for it!

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationToowoomba
rednuts81

rednuts81South East Queensland, QLD

  • 3 reviews

Scam product care

published

Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationRockhampton
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Wsssup

WsssupGreater Melbourne (Outer), VIC

  • 4 reviews

Not so much Care in Product Care

published
Product Quality
Return Claim MadeYes
Lena H.

Lena H.Tasmania

Disappointed and disgruntled by poor customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store Locationdevonport
Product PurchasedGoogle Chromecast Ultra
Chatha

ChathaPerth, WA

  • 3 reviews

Their product care warranty is a kind of a scam

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Socks

SocksPerth, WA

Customer Service Poor, no ambition to be the best.

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMalaga
Product PurchasedLenovo Yoga 530
Alastair Gillingham

Alastair GillinghamPerth, WA

  • 3 reviews

Shame on you Harvey Norman sales assistant no better than used car salesperson (Honesty is the best policy)

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMidland Store
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Questions & Answers

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers

Get an answer from our members and Harvey Norman representatives

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