Disgusting customer service Horrible owners
After purchasing a new pc and printer I also paid for my old pc to get cleared, updated, and fixed all went well till pick up when the serviceman tripped and smashed my computer to pieces in front of me. Then I had to deal with Greedy horrible Harvey Norman Nowra computer section owner. He proceeded to offer me a used computer from his photo lab which had been decommissioned due to renovation and upgrade. After much debate back and forth he basically said like it or lump it, so I accepted his offer hoping it was in good faith, the first mistake.... We asked for some kind of in-store warranty the answer was no. To cut a long story short after turning it on twice and this was also during covid lockdown it blew up. I took it back to Harvey Norman Nowra it was assessed and if I was told if I wanted it repaired the owner said I would have to pay for the part the shipping and the repair. I have purchased a lot from this store and a lot from the computer section of this store I will never shop there again!
- Retail Stores - Electronics
Refused to provide a refund for a falsely advertised item
My partner bought me a digital photo frame as a Christmas present. Come to find that the frame doesn't read USB flash drives over 64Gb, which was not stated anywhere on the product. Harvey Norman (HN) refused to offer a refund. Their claim was because there was nothing wrong with the product in their view, they could not send it back to the manufacturer, and because they had no box for it they couldn't resell it either.
My partner bought from HN specifically for the convenience of being able to sort out issues such as these in person, as oppos...ed to dealing with online retailers with offshore customer service centres and postages, which were cheaper. But having gone through this experience we have no incentive to go back to HN -- we'll just buy online for cheaper and receive the same (if not better) customer service. You would expect a bricks and mortar retailer with stiff online competition to take a small loss in order to keep a customer, prevent them from posting negative reviews on the internet and prevent them from sharing their experience with friends and family. In the long run, this experience will cost them far more than what the photo frame was worth not only in terms of money but reputation as well. Wrong way to do business in today's world!
HP Envy Laptop & Product Care - Beware All
Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service
Surface Pro Cover
Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.
Difficult to deal with and a returns policy that is just ridiculous!
Recently I made a computer keyboard purchase, simple WFH keyboard and it was only 1 week old.
I went into store to get a refund, the gentleman in the tech area 'tested' it by bashing the keys a few times and pairing it to their in-store laptop. I advised him a key didn't work but he kept bashing that specific key until it worked. Then said, this is general wear and tear, no refund.
I was unhappy as I knew it wasn't a long term solution, so I asked for a refund. He refused and said no way, there is nothing wrong, albeit he bashed the keyboard ...
- Retail Stores - Electronics
Terrible Customer Service Don’t go to Dandenong Store
Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store
Refused to honor Legal warranty even with receipt after 8 mths!!!!!
Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!
Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.
The reviewer stated that an incentive was offered for this review
- Retail Stores - Electronics
The company is not responsible for their customer especially the after sales services
Based on the refund policy, our money will be refunded to our account within 14 of the working days, but after 1 month they still haven’t refund my money and before this I have done a lot of things which includes sent an email, asked them in Facebook , did a lot of calling for more than 4 times, but they always neglected my question , no replied, or called me to wait for one week , but after one week I called back to them, they want me to wait for one week again, they always need me to wait and never give me a valid reason and what is actually...happening regarding my refunded money. Just pls let me know what is happening about the refunded money and stop neglect my question or call me to wait without any reason as i have done a lot of things to get back the money I deserve , but my issue still never been settled, haizzz
Try to Return Something
I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.
The reviewer stated that an incentive was offered for this review
Lied to about available software
I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.
I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.
Do not purchase extended warranty
Purchased a laptop a few weeks ago, prior to paying was asked if I wanted extended warranty which they call "product care". They offered me a great discount without me even haggling. They said that it did 2 things. If, within the warranty time frame, I decided I wanted to upgrade I could do so only paying the difference. Or if within warranty time my laptop didn't work I could potentially get a new laptop or the part replaced. Therefore I purchased the "product care", in the back of my mind knowing it was too good to be true. When I got home I ...read so many horror stories about "product care", I went back the next day to refund it. Initially they refused to let me refund the warranty, but once I threatened to return the laptop as well, they gave way. I know I was lucky to get my money back, had I waited until after 20 day cooling period, I would have been stuck with the stupid thing and lost 150 bucks.
extended warranty / product care is an absolute waste of money
bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers
Scam product care
Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.
Disappointed and disgruntled by poor customer service
Really disappointed with customer service on the 3 different trips I made to the Devonport store.
1. Tried to find some help for getting a product, but couldn’t find a single person to help me. I asked the cashier and she did attempt to get me some help, but the person who said he’d “be right back” never showed up again. I proceeded to wait near the cashier for another 15 min (during which time I was not acknowledged) and then walked out and bought my product at Bunnings, where I received help within 1 min of walking into the store.
2. My seco...
Shame on you Harvey Norman sales assistant no better than used car salesperson (Honesty is the best policy)
Purchased a smart tv at Midland store yesterday after sales assistant recommended 55inch TCL on price,picture and quality. He showed us the demo tv with vibrant colours and great picture quality which sold it to us. Set tv up this afternoon to our Foxtel the picture was worse than the old Onix tv we were replacing and the colour was terrible. We returned to store to let the same sales assistant know we weren't happy with the quality of the picture thinking that there was possibly something wrong with the tv. He said he showed us the demo tv a...nd then pointed to another TCL tv the same as ours with the same poor quality picture and said that's how ours would look at home. This was a classic case of passing off one item as something else. Buyer Beware when you search the Internet you will find pages explaining how Harvey Norman and other retailers in Australia set up their demo TVs with 8K quality and suck you into thinking that you are buying a tv with fantastic picture but the reality is your new tv when you get it home will never look anything like the demo tv. What made it worse was the arrogant sales assistant said we never asked the question and said our budget was $500 what did we expect. At no point did we give him a budget we presumed because the tv he showed us that the picture was crystal clear that it was a good deal. I expected the sales assistant to be honest and then he smirked like he had stitched us up. He said if we didn't like it bring it back and smirked again like it was some big joke. I then gave him a serve and asked him to get the Manager. He said he would get the Manager when we brought the tv back. The worst customer service I've had in years and if that's the guys sales technique wait until the day he serves someone who has come all the way down from the country. The ludicrous thing is his work colleague said he was a decent guy but he didn't agree with his dishonest sales technique which he uses all the time. More fool you I've shopped at Harvey Norman and Harvey Norman Seconds for years and we were about to purchase a lounge suite for the living room and another for the theatre lounge as well as bedroom furniture. Based on this guys dishonesty I will never set foot in Harvey Norman again not that this sales assistant seemed to care anyway. So the advice I'm giving to all other customers considering shopping in their stores is to shop elsewhere maybe then when it hits them in the pocket they will retrain their staff to be honest and caring. Of course I'm sure there are a lot of other good staff that work in their stores who unfortunately will get tarred with the same brush. Totally un Australian Mr Norman but I'm sure you are aware the products you are selling don't match the demos you must do you Implemented them. Remember what goes around comes around and I hope this post at a bare minimum can save someone else from having their time wasted.
Misleading & Unprofessional Sales Staff
I had a phone slammed down on me by Matthew from the Harvey Norman Chadstone AV team & I had recieved misleading and flat out poor customer service from KChang. Beware of purchasing gifts for people from this store or trusting the sales staff on the floor as it may come back to bite you. It took me two emails, many whatsapp messages and two phone calls to finally obtain a refund from Anna the floor manager. The process was a lengthy waste of time.
Think very carefully when buying a gift
I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.
Impossible to exchange faulty products!!!
Harvey Norman is hopeless at returns. For a faulty mouse, they made us run around to different stores for an exchange. Customer service was poor and not friendly. I was made left feeling guilty for returning a faulty product. Finally, the Harvery Norman store at Springvale exchanged it for us after a day of failed attempts.
Harvey Norman Noosa - Dreadful Refund Policy and Experience
My wife recently in good faith and following consultation by an attendant bought an expensive ($79) charger for her camera battery. It does not work as described and they have refused to refund or provide a credit. Have been a customer for over 10 years and spent thousands of dollars. Never again.
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