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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,511 reviews · View Statistics

Reviews

1.2

27 reviews
  • Product Quality
    1.8 (25)
  • Return Claim MadeYes (27) · No
  • Warranty Claim MadeYes · No (27)
  • Customer Service
    1.3 (26)
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Michelle B.

Michelle B.Illawarra, NSW

Disgusting customer service Horrible owners

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNowra
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Discerning penguin

Discerning penguinVictoria

  • 26 reviews
  • 16 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHighpoint
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Blur

BlurAdelaide

  • 4 reviews
  • 6 likes

HP Envy Laptop & Product Care - Beware All

published

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion
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Darb1974

Darb1974Perth, WA

Surface Pro Cover

published

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationOsborne Park
Product PurchasedSurface Pro Cover
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SavyChap

SavyChapSydney, NSW

Difficult to deal with and a returns policy that is just ridiculous!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Digital S.

Digital S.Greater Melbourne (Outer), VIC

Terrible Customer Service Don’t go to Dandenong Store

published

Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationDandenong Victoria
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Pendo W

Pendo WNorth-West & West coast, TAS

Refused to honor Legal warranty even with receipt after 8 mths!!!!!

published

Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBurnie
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Kirby Leeke

Kirby LeekeSouth East Queensland, QLD

Good Salesman

published

Store was well laid out, with plenty of products to sample/review. I went into the store to buy a different product, but the salesman showed me advantages of the alternative I actually did buy.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMaroochydore
Product PurchasedAsus ZenBook
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The reviewer stated that an incentive was offered for this review

The company is not responsible for their customer especially the after sales services

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationIPC Harvey Norman
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Electronics & Computing Shops

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Consumer05

Consumer05SYDNEY

  • 5 reviews
  • 1 like

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi
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The reviewer stated that an incentive was offered for this review

Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBendigo, Victoria
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cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
jimmy m

jimmy mSydney, NSW

  • 3 reviews
  • 2 likes

extended warranty / product care is an absolute waste of money

published

bought a microsoft laptop, I paid extra for the extended warranty saying the manufactures warranty only covers me for 12 months. The device became faulty after 14 months. Contacted Harvey Norman and they said they'd need the computer for a week to two weeks and that I'd be without it and no loan computer could be supplied. This is unacceptable as I use the computer for work. I called Microsoft and they said I'm still covered under the manufacturers warranty (2 years) and they're sending me a new one free of charge. Extended warranty is a rort and I'm going to ask for a refund on it the absolute scammers

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi Junction
Product PurchasedMicrosoft Surface Pro
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rednuts81

rednuts81South East Queensland, QLD

  • 3 reviews
  • 4 likes

Scam product care

published

Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationRockhampton
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Lena H.

Lena H.Tasmania

Disappointed and disgruntled by poor customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store Locationdevonport
Product PurchasedGoogle Chromecast Ultra
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Electronics & Computing Shops

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Alastair Gillingham

Alastair GillinghamPerth, WA

  • 3 reviews

Shame on you Harvey Norman sales assistant no better than used car salesperson (Honesty is the best policy)

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMidland Store
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Jared A

Jared AGreater Melbourne (Outer), VIC

  • 2 reviews
  • 6 likes

Misleading & Unprofessional Sales Staff

published

I had a phone slammed down on me by Matthew from the Harvey Norman Chadstone AV team & I had recieved misleading and flat out poor customer service from KChang. Beware of purchasing gifts for people from this store or trusting the sales staff on the floor as it may come back to bite you. It took me two emails, many whatsapp messages and two phone calls to finally obtain a refund from Anna the floor manager. The process was a lengthy waste of time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Chadstone
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Symon M.

Symon M.Sydney, NSW

Think very carefully when buying a gift

published

I recently purchased a laptop as a gift for my partner's birthday. I was quickly attended and staff was very helpful.
Unfortunately when I presented the gift to my partner for her birthday the next morning she said thank you but I really don't want a laptop you can take it back.
When I went to return it after many conversations with different levels of management they refused to give me a refund on the pretense that they do not have to refund if u change your mind. I said I hadn't changed my mind it was an unwanted gift...
Currently waiting for reply from acc.
Be careful at Xmas people they don't refund unwanted gifts.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCastelhill
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Tugba

TugbaGreater Melbourne (Inner), VIC

Impossible to exchange faulty products!!!

published

Harvey Norman is hopeless at returns. For a faulty mouse, they made us run around to different stores for an exchange. Customer service was poor and not friendly. I was made left feeling guilty for returning a faulty product. Finally, the Harvery Norman store at Springvale exchanged it for us after a day of failed attempts.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSpringvale, Dandenong
Product PurchasedLogitech MX 518 Optical Gaming Mouse
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Hugh McGarry

Hugh McGarrySouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Harvey Norman Noosa - Dreadful Refund Policy and Experience

published

My wife recently in good faith and following consultation by an attendant bought an expensive ($79) charger for her camera battery. It does not work as described and they have refused to refund or provide a credit. Have been a customer for over 10 years and spent thousands of dollars. Never again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNoosa
Product PurchasedBattery charger
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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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