?
? !
1 photo
Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,508 reviews · View Statistics

Reviews

1.4

27 reviews
  • Product Quality
    1.5 (23)
  • Return Claim MadeYes (27) · No
  • Warranty Claim MadeYes (27) · No
  • Customer Service
    1.5 (27)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Kerry

Kerry Sydney Surrounds, NSW

I never perches anything from Harvey Norman anymore

published

I have disappointed with the customer service, they don’t have no information about their products and I will never go back there and perches anything from them, they could not solve my problem and didn’t care about their costume, and I have been purchasing 33 years from them but could not help me. So disappointed and disgusted with them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina 2250
Product PurchasedApple iPhone SE 128GB
Similar opinion? Write a review on ProductReview.com.au!
Sarah Lee

Sarah LeeGippsland, VIC

Horrible, won't be shopping there again!

published

Extremely unhappy with service, bought a new sound bar, was talked into buying the best, within a couple of weeks the item was faulty and returned, we were chasing the item weekly for 6 weeks with no answers, and no offer of compensation or apology just excuses and playing the blame game, left a review on harvey Norman, was phoned minutes later and abruptly told to come and get a refund today, asked if we could have it exchanged, and was told no just come and get your refund.
The store was rude, and abrupt and after 6 weeks of having not had the item we purchased we are back to where we started with no compensation or even an apology. Stay away from Harvey Norman Bairnsdale

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBairnsdale
Product PurchasedJBL Bar 5.1
Similar opinion? Write a review on ProductReview.com.au!
Kalpa

KalpaMelbourne

  • 3 reviews
  • 3 likes

Return process for a faulty monitor

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Rose G.

Rose G.

  • 16 reviews
  • 13 likes

Goulburn NSW Store - Superb Customer Service

published

I purchase a Waccom tablet online, recieved the item three months later, sadly was faulty, Harvey Norman Online customer service extremely poor and you are required to submit your online enquiry through an online bot replys to email extremely slow (week later) Staff from the Harvey Norman Store Goulburn NSW came to the rescue and we got a replacement tablet so quick and seamlessly. I will not purchase through Harvey Norman online again, I am going straight to the store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationGoulburn NSW 2580
Product PurchasedWaccon Tablet 16"
Similar opinion? Write a review on ProductReview.com.au!
Papasita

Papasita

  • 3 reviews
  • 7 likes

Useless tech service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationWarrawong
Similar opinion? Write a review on ProductReview.com.au!
Marco

MarcoFar North Queensland, QLD

Cairns store

published

on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".

It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCairns - QLD
Product PurchasedJBL Flip 5
1 comment
Marco
Marco

trying support via customer service (whatsapp and messenger and phone) for a week and not a single person helped or replied to me.

Similar opinion? Write a review on ProductReview.com.au!
billiejoe1987

billiejoe1987Sydney Surrounds, NSW

  • 7 reviews
  • 6 likes

Shoutout to Harvey Norman Erina

published

Anytime I have dealt with Harvey Norman Erina they have been fantastic and my latest example is no different. I've bought and returned 2 LG OLED's which have been faulty with screen issues and each time Harvey Norman without much fuss have organised a new TV to be delivered to me the next day.

Obviously these issues shouldn't happen at all (But this is LG's fault for a $4,000 TV not Harvey Norman's), but the fact the store treats the customer well and has their back is all you could ask for. I had a similar issue with a similarly priced TV 3 years ago at Bing Lee and received no help at all even from head office, so I appreciate good service when I get it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationErina
Product PurchasedLG OLED CX
Similar opinion? Write a review on ProductReview.com.au!
Roksana

RoksanaSydney, NSW

Worst experience with Harvey Norman after sales service

published

Convinced by Harvey Norman to buy a Laptop with Flexi Care cover from Campbelltown store. Launched a Claim in June but no co-operation from them.
Never buy anything from them!

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCampbelltown, NSW
Product PurchasedHP Pavilion x360
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Darren J

Darren JGreater Melbourne (Metropolitan), VIC

Lenovo Chromebook C340 - Buyer beware

published

I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.

I had no choice but to buy another one and they said take the issue to the ACCC

What customer service that is!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
Product PurchasedLenovo C340 Chromebook
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
B.P.M

B.P.M

  • 4 reviews
  • 2 likes

Bought a TV from Harvey Norman but received a faulty product.

published

Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHoppers Crossing VIC
Similar opinion? Write a review on ProductReview.com.au!
yellowbeans

yellowbeansGreater Melbourne (Inner), VIC

  • 7 reviews
  • 3 likes

Cannot return faulty item

published

Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMelbourne, QV.
Similar opinion? Write a review on ProductReview.com.au!
Matt

MattPerth

  • 10 reviews
  • 11 likes

Terrible customer service experience - very stressful

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +6Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab A 10.1"
Similar opinion? Write a review on ProductReview.com.au!
Melanie

MelanieGippsland, VIC

  • 2 reviews
  • 1 like

Horrible service bad product

published

We purchased a top of the line vacuum from Harvey Norman 7 mths ago . It’s broken three times been away to be repaired more than it’s been here . This time away 5 weeks ! We call they can’t tell us a thing about it . Last time it broke they super glued it and made us wait 2 weeks to get it ! The worst customer service ever I highly recommend never shopping there we can’t get our money back it’s going to ACCC now all we wanted was a refund to buy a vacuum that actually works !!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman sale Victoria
Product PurchasedLg vacuum
Similar opinion? Write a review on ProductReview.com.au!
rejo g.

rejo g.

  • 2 reviews

Excelent

published

I always but at Harvey and their extra cover looks after u well. all these years they have been good at service. I recently bought a fridge their service have to

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHorsham
Similar opinion? Write a review on ProductReview.com.au!

Liars

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOsborne Park
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Harvey Norman Retail Stores - Electronics compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
OnlineShopper11

OnlineShopper11South East Queensland, QLD

  • 19 reviews
  • 29 likes

Product Care Warranty - Don't fall for it!

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationToowoomba
Similar opinion? Write a review on ProductReview.com.au!
Chatha

ChathaPerth, WA

  • 3 reviews
  • 3 likes

Their product care warranty is a kind of a scam

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Socks

SocksPerth, WA

Customer Service Poor, no ambition to be the best.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMalaga
Product PurchasedLenovo Yoga 530
Similar opinion? Write a review on ProductReview.com.au!
Santosh

SantoshAdelaide

  • 11 reviews
  • 2 likes

Never go for it. Submitted a claim more than a month ago but still haven't heard anything.

published

When I purchased a product, I was said to get instant replacement. Submitted the claim on Harvey Norman store Marion more than a month ago but haven't heard anything back. Store doesn't take any responsibilities about the process. Be aware of their sales techniques, doesn't really worth paying extra for product care scam.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Gear S3 Frontier
Similar opinion? Write a review on ProductReview.com.au!
Liz

LizSydney, NSW

Bad advice and a battle to get guaranteed refund

published

The tech salesperson at Harvey Norman recommended a particular computer virus software with a 30 day money back guarantee. The instructions I was given to install the software didn’t work, I was on the phone to India for a long time trying to get help (they wanted to charge me extra) and when I asked for my money back at Harvey Norman they refused! Should have gone to Good Guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationSupa Centre
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Harvey Norman reviews

Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

See all Harvey Norman Retail Stores - Electronics questions

Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.