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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 2)

2.3 from 1,542 reviews · View Statistics
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Reviews

1.6
31 reviews
  • Product Quality
    1.6 (27)
  • Return Claim MadeYes (31) · No
  • Warranty Claim MadeYes (31) · No
  • Customer Service
    1.7 (31)
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Jay
JayGreater Melbourne (Metropolitan), VIC

HP Laptop warranty issue

published

We bought a HP 360 Laptop from Harvey Norman, Knox, Melbourne with an extended two years warranty. After four months we had some issues with this brand new laptop. When we took it to the Harvey Norman store, they refused to fix it free of cost and asked me to pay them $260. Even Manager was so rude and clearly told me that he is not sitting there to fix computers free of cost. I could not explain me about my warranty and rather kept telling me that he can not fix it without money and it will be my choice whether I want to go there or next. I found this whole HarveyNorman's warranty business as a scam and a scandal to rip off people's hard work and hard earned money. Very upsetting and disappointing Harvey Norman.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman Knox City, Melbourne
Product PurchasedHP Pavilion 14
ajm014
ajm014South East Queensland, QLD
  • 2 reviews
  • 1 like

Harvey Norman Rothwell moderate unflattering reviews that contain facts. They practice consumer unawareness.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationRothwell Harvey Norman
Product PurchasedLenovo tablets
Ildelin K.
Ildelin K.Sydney, NSW
  • 2 reviews
  • 4 likes

Harvey Norman Customer Service Appalling

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationBelrose
Product PurchasedLifeProof FRE Iphone XS Case
R Barnes
R BarnesSydney, NSW

very disappointing

published

Moore Park Staff were very rude ( including management ) , on two separate occasions ; will not back the warranty, give the Moore Park store a miss. Extended warranty , ( product care ) is a jock,,, and advised by their own tech guy , that we just go " round in circles " when claiming on warranty issues.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoore Park
Electronics & Computing Shops

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Nikki
Nikki
  • 2 reviews
  • 3 likes

Absolutely No Help at All

published

Purchased a monitor and it packed up 3 months later. Took it back to Harvey Norman and they were no help at all, I would strongly recommend going somewhere else. Take your hard earned money and spend with a company that honours client loyalty. After 20 years and more than $20,000 spent goodbye Harvey Norman.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOxley
Product PurchasedLG
Skitlz
SkitlzMelbourne
  • 2 reviews
  • 2 likes

Do not shop with them

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHoppers crossing
Product PurchasedApple MacBook Air 13-inch 2017
Skitlz
Skitlz
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