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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics (page 2 of 2)

2.3 from 1,520 reviews · View Statistics

Reviews

1.2

27 reviews
  • Product Quality
    1.6 (22)
  • Return Claim MadeYes (24) · No
  • Warranty Claim MadeYes · No (24)
  • Customer Service
    1.0 (23)
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Tugba
TugbaGreater Melbourne (Inner), VIC

Impossible to exchange faulty products!!!

published

Harvey Norman is hopeless at returns. For a faulty mouse, they made us run around to different stores for an exchange. Customer service was poor and not friendly. I was made left feeling guilty for returning a faulty product. Finally, the Harvery Norman store at Springvale exchanged it for us after a day of failed attempts.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSpringvale, Dandenong
Product PurchasedLogitech MX 518 Optical Gaming Mouse
Hugh McGarry
Hugh McGarrySouth East Queensland, QLD
  • 6 reviews
  • 3 likes

Harvey Norman Noosa - Dreadful Refund Policy and Experience

published

My wife recently in good faith and following consultation by an attendant bought an expensive ($79) charger for her camera battery. It does not work as described and they have refused to refund or provide a credit. Have been a customer for over 10 years and spent thousands of dollars. Never again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNoosa
Product PurchasedBattery charger
david cook
david cook
  • 7 reviews
  • 13 likes

Terrible treatment

published

I purchased a New 200 $ Navman From Harvey Norman Gold Coast,had it a week, was travelling back towards Tasmania, when it failed to turn on ,Called into Harvey Norman Coffs Harbour to exchange it , the Manager said I would need to get the Maps updated at a cost of 35 $ or they would have a look at it and a fee would be charged if they could not find a fault , I find this terrible service ,why would they not just exchange it ,The extra warranty didn’t apply ,so walked out with a faulty Navman No more Harvey Norman Products will I purchase

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationCoffs Harbour
Electronics & Computing Shops

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Kerri F
Kerri FSunshine coast
  • 2 reviews

Terrible service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Maroochydore
Product PurchasedHP Spectre 13 Pro
David Armstrong
David ArmstrongMelbourne
  • 2 reviews

Worst customer service ever experienced

published

Salesperson gave incorrect billing information and product specifications when selling me Optus products. Response was very poor, store manager offered me no compensation at first, could not care less about my financial hardship due to poor salesperson.

Ended up offering me a free tablet case as compo once I escalated the complaint. My wife arrived to select a case as discussed. Offered me a cheap and nasty phone case which I had no choice to accept. No offer to cancel Optus plan or adjust the plan, belittled me and clearly failed to comprehend the complexity of the problems that have arisen from the salesperson’s mistakes.

Terrible store with awful customer service, AVOID AVOID AVOID!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFountain Gate
Product PurchasedSamsung Galaxy S9
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In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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mdbrowne
mdbrowneSydney, NSW
  • 3 reviews
  • 1 like

Customer service was terrible from the Blacktown computer franchise manager whose name is Josh.

published

Totally disgusted with lack of customer service at Blacktown Harvey Norman Computer Store, refused to swap over items that were not required to more appropriate items, very bad customer service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBlacktown Harvey Norman
Abbey
AbbeySouth East Queensland, QLD

Disgusting service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBurleigh Waters - Harvey Norman
Thirteen
ThirteenSydney, NSW

Avoid electronics department at Mascot store

published

I purchased a fridge and washing machine from Harvey Norman Mascot, the fridge i refunded faulty after 3 weeks and washing machine had to be replaced after 5 weeks. I purchased a fridge at Harvey Norman Gordon and I received better customer service and quality product from them. I am still awaiting partial refund, 3 months after from Harvey Norman Mascot, each time i follow up and say they will call me back, i end up calling them back and repeating the same conversation again with no outcome.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHarvey Norman Mascot
Jessta
JesstaPerth, WA
  • 35 reviews
  • 34 likes

Very poor customer service. Disgusting Treatment.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationPort Kennedy
Electronics & Computing Shops

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Questions & Answers

Lyn .S
Lyn .Sasked
No answers
Simran G.
Simran G.asked
Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy
Troyasked
Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

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Get an answer from our members and Harvey Norman representatives

Harvey Norman Retail Stores - Electronics

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