Impossible to exchange faulty products!!!
Harvey Norman is hopeless at returns. For a faulty mouse, they made us run around to different stores for an exchange. Customer service was poor and not friendly. I was made left feeling guilty for returning a faulty product. Finally, the Harvery Norman store at Springvale exchanged it for us after a day of failed attempts.
Harvey Norman Noosa - Dreadful Refund Policy and Experience
My wife recently in good faith and following consultation by an attendant bought an expensive ($79) charger for her camera battery. It does not work as described and they have refused to refund or provide a credit. Have been a customer for over 10 years and spent thousands of dollars. Never again.
I purchased a New 200 $ Navman From Harvey Norman Gold Coast,had it a week, was travelling back towards Tasmania, when it failed to turn on ,Called into Harvey Norman Coffs Harbour to exchange it , the Manager said I would need to get the Maps updated at a cost of 35 $ or they would have a look at it and a fee would be charged if they could not find a fault , I find this terrible service ,why would they not just exchange it ,The extra warranty didn’t apply ,so walked out with a faulty Navman No more Harvey Norman Products will I purchase
Very very disappointing. I picked up my daughters computer from Harvey Norman Maroochydore after leaving it with them for a health check/service. On returning home my daughter opened her screen and once she turned it on she noticed the screen was cracked. I phoned the shop and they advised me to come in and talk to the technician which I did. As soon as I got there the technician came striding out and promptly told me that they had it all recorded showing me picking up the computer and him quickly opening the laptop for me to see. I asked to se...e the footage as I couldn’t even remember him doing this and yes there it was, him opening the laptop and showing me quickly. When I tried to let him know that you can’t actually see the crack until the screen is illuminated I was laughed at and smugly told “no love I didn’t crack your screen, it was perfectly fine when you left here”. He then turned to all the staff with a smug look while they all sniggered. I was so embarrassed I walked out. So now I’m left with a $3000 laptop with a broke screen and no idea where to take it to get fixed. Instead of offering a solution they simply felt they had won. I get that I have to get if fixed but never again will I ever set foot in Harvey Norman Maroochydore ever again. Terrible terrible service.
- Retail Stores - Electronics
Worst customer service ever experienced
Salesperson gave incorrect billing information and product specifications when selling me Optus products. Response was very poor, store manager offered me no compensation at first, could not care less about my financial hardship due to poor salesperson.
Ended up offering me a free tablet case as compo once I escalated the complaint. My wife arrived to select a case as discussed. Offered me a cheap and nasty phone case which I had no choice to accept. No offer to cancel Optus plan or adjust the plan, belittled me and clearly failed to comprehend the complexity of the problems that have arisen from the salesperson’s mistakes.
Terrible store with awful customer service, AVOID AVOID AVOID!!!
Customer service was terrible from the Blacktown computer franchise manager whose name is Josh.
Totally disgusted with lack of customer service at Blacktown Harvey Norman Computer Store, refused to swap over items that were not required to more appropriate items, very bad customer service
I returned a printer after being told I could if I did not open it only to be interrogated by salespeople.
After the return I almost walked out of the store but decided to look for something more suitable to my needs. As I did this I requested not to be approached by salespeople so I could make a decision for my self without being bombarded by a sales pitch, however the admin lady didn't bother to tell the salespeople this and I was immediately approached by two, one immediately after the other, it was like they were playing tag. I turned aw...
Avoid electronics department at Mascot store
I purchased a fridge and washing machine from Harvey Norman Mascot, the fridge i refunded faulty after 3 weeks and washing machine had to be replaced after 5 weeks. I purchased a fridge at Harvey Norman Gordon and I received better customer service and quality product from them. I am still awaiting partial refund, 3 months after from Harvey Norman Mascot, each time i follow up and say they will call me back, i end up calling them back and repeating the same conversation again with no outcome.
Very poor customer service. Disgusting Treatment.
Port Kennedy computer department, who I thought were pretty good, are an absolute disgrace. My parents went along to the invited VIP night on Tuesday as they needed a new printer. We’re talked in to buying the Epson Eco Tank, wish they had read Product Review first, paying over $600. Set it up on Wednesday and will not pick up the paper to print, just makes shocking grinding noises. Mum called on Thursday and was told to bring it back. Thinking great they are going to replace it, which they should have, took it back last night only for the idio...t sales person to tell them it was a great printer, he had 2 of them. Tried to get it to work and couldn’t, didn’t even know where the serial number was, Mum had to show him, then said he couldn’t replace it he had to lodge a fault with Epson first. If you haven’t heard from me by next Tuesday, call me he says to them. What a complete joke. Brand new out of the box, doesn’t work properly, less than 2 days since they bought it and they have no printer and have to wait until next week if he bothers to call. Shop with confidence they say, what a load of crap. Won’t ever be shopping there again, Consumer Affairs here we come. Disgusting.
Questions & Answers
Get an answer from our members and Harvey Norman representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.