Reviewer Photos & Videos
Customer Service Poor, no ambition to be the best.
Purchased Lenovo Yoga from Harvey Norman in February 2019. The touch screen stopped working 2 weeks ago. Advised Harvey Norman on Sunday 17th Nov. Rec'd email back advising the store would respond within 48 hours. Store got in touch on Wed 21st Nov. Dropped the computer into the store today, Sunday 24th Nov, and was advised that it would take 3 weeks. When I said that was very poor customer service, the response was "well that is the same as JB hi fi." I said that had it been used by one of my children for school or uni, I would be very unhapp...y. And if that is the level of customer service, why would I choose to buy from Harvey Norman again, I may as well just buy from an on line store and receive poor service. In today's business world, customer service is usually the differentiating factor for many businesses and it certainly is in retail when you are selling brands widely available elsewhere. Very disappointed with Customer Service approach.
Never go for it. Submitted a claim more than a month ago but still haven't heard anything.
When I purchased a product, I was said to get instant replacement. Submitted the claim on Harvey Norman store Marion more than a month ago but haven't heard anything back. Store doesn't take any responsibilities about the process. Be aware of their sales techniques, doesn't really worth paying extra for product care scam.
Bad advice and a battle to get guaranteed refund
The tech salesperson at Harvey Norman recommended a particular computer virus software with a 30 day money back guarantee. The instructions I was given to install the software didn’t work, I was on the phone to India for a long time trying to get help (they wanted to charge me extra) and when I asked for my money back at Harvey Norman they refused! Should have gone to Good Guys!
2 Major failures $3000 dollars down the drain and Harvey Norman does not care
Bought 2 Lenovo laptops $3000 approx 15 mths later they are both bricks and Harvey Norman says too bad. Not our problem. $3000 bricks I think constitute major failures. Heading to JB Hi Fi - they actually care!
HP Laptop warranty issue
We bought a HP 360 Laptop from Harvey Norman, Knox, Melbourne with an extended two years warranty. After four months we had some issues with this brand new laptop. When we took it to the Harvey Norman store, they refused to fix it free of cost and asked me to pay them $260. Even Manager was so rude and clearly told me that he is not sitting there to fix computers free of cost. I could not explain me about my warranty and rather kept telling me that he can not fix it without money and it will be my choice whether I want to go there or next. I found this whole HarveyNorman's warranty business as a scam and a scandal to rip off people's hard work and hard earned money. Very upsetting and disappointing Harvey Norman.
- Retail Stores - Electronics
Harvey Norman Rothwell moderate unflattering reviews that contain facts. They practice consumer unawareness.
This is the review of my dealings with HN rothwell. It was deemed unsuitable by the team at HN rothwell. My 2 tablets reflect the quality of Rothwell HN.
I've included the stores response at the end. This is my factual dealing with this iconic Aussie retailer. Gerry Harvey himself wouldn't put up with these clowns.
Went into HN rothwell looking for a device for my children. Advised to purchase this tablet by staff. I bought 2, then I asked do the tablets come with cases and screen protectors, no they don't. Asked if there was any to buy as the...product is for my children, no. So with the advice of the staff I trusted that the warrantee was as good as having a protective case. Got the tablets home and set up, then noticed incredibly slow to load even the home page, apps were freezing had to call the store for assistance, they gave me Lenovo helpline in India, they were rude and condescending and offered sneered remarks, similar to HN Rothwell. Then went back to HN rothwell for their not so friendly service and their failure to listen to the issues we're having. Consumer Affairs arranged a compromise between HN and I the customer. I attended the store was made wait 30 mins for manager. He was totally rude and denied the compromise set by Cons. Affairs. So, in trusting HN rothwell staff's advice, and using my local Aussie retailer, I can only advise locals in Redcliffe to give your money to any other store than HN rothwell. They should look up the meaning of customer service. Treat customers as you would like to be treated. You cannot fix your problems unless you acknowledge they exist. Stop intimidating, and deliberately sabotaging your customers attempts to claim valid warrantees. In the local word of mouth, your warrantees, are not worth the paper they're written on. Why mediate reviews that are appropriate, factual responses containing areas you need to improve? Reviews are feedback of truths, this is what your customers face when dealing with you. We want to buy via local Aussie retailers. But your ignoring the elephant in your showroom. SPEND YOUR MONEY ELSEWHERE This is HN rothwell company response to my review on their website. It cannot be published on Harvey Norman, but.. Our staff have read your review on the lenovo tab e7 7-inch tablet - black. We value your contribution but unfortunately it did not meet all our review guidelines. For more information go to www.harveynorman.com.au/customer-service/faqs/
Harvey Norman Customer Service Appalling
I purchased a lifeproof phone case product for $109 because it claims it is "lifeproof" and "drop proof for 2m and under" from the Harvey Norman store in Belrose. However, after using the case for 3 weeks, I dropped my phone for the first time and the case failed to protect my phone, resulting in a $840 repair cost for my phone. I proceeded to customer service in store to claim a refund and compensation for the damages. They told me I needed to contact LifeProof to receive a refund. The LifeProof contact forms did not work and when I tried to c...all them they continued to ignore me. I then had to re-enter the store in person after 3 weeks of attempting to seek a resolution multiple times. They then called their supplier and told me I needed to fill out a new form for LifeProof as I needed to go through LifeProof Asia (which ended up being the same form I originally completed). When LifeProof then refused to give me a refund because they did not sell me the case I had to go back in store to request a refund again. This time after requesting the store owner, he claimed that he needed to go to compliance and that they want to assess the phone case and my phone to prove it is faulty which requires sending their faulty case and my physical phone off. The store manager has consistently put me through layers and layers of deferrals and has refused to refund me for the case and the damages caused. I highly recommend you NEVER purchase products from Harvey Norman as they refuse to refund/replace/compensate.
Moore Park Staff were very rude ( including management ) , on two separate occasions ; will not back the warranty, give the Moore Park store a miss. Extended warranty , ( product care ) is a jock,,, and advised by their own tech guy , that we just go " round in circles " when claiming on warranty issues.
Absolutely No Help at All
Purchased a monitor and it packed up 3 months later. Took it back to Harvey Norman and they were no help at all, I would strongly recommend going somewhere else. Take your hard earned money and spend with a company that honours client loyalty. After 20 years and more than $20,000 spent goodbye Harvey Norman.
Do not shop with them
Sticking to facts:
Purchased a Mac book air
11 months later T key comes off
Harvey Norman tell us to come back when our product care begins and not worry about manufacturers warranty
We come back in an send it off
I get a call 2 days later saying they're sending it off
I get a call 8 days later saying that they got the dates wrong and our product care started at midnight the day we dropped it in so they have to send it to Apple
Apple send it back saying it's not covered which is untrue but that's not relevant
Harvey Norman contact me 6 days lat...
Questions & Answers
Get an answer from our members and Harvey Norman representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.