on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".

It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.

My friend purchased a modem. I looked at the box, ( unopened) and I felt it was a lower quality modem and decided to return it for a better model. Refused to take it back. Refused to let me upgrade. Just overall not nice person . Lesson learner, buy somewhere else.

Convinced by Harvey Norman to buy a Laptop with Flexi Care cover from Campbelltown store. Launched a Claim in June but no co-operation from them.
Never buy anything from them!

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.

I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.

I had no choice but to buy another one and they said take the issue to the ACCC

What customer service that is!

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.

Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

We purchased a top of the line vacuum from Harvey Norman 7 mths ago . It’s broken three times been away to be repaired more than it’s been here . This time away 5 weeks ! We call they can’t tell us a thing about it . Last time it broke they super glued it and made us wait 2 weeks to get it ! The worst customer service ever I highly recommend never shopping there we can’t get our money back it’s going to ACCC now all we wanted was a refund to buy a vacuum that actually works !!!

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.