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Harvey Norman Retail Stores - Electronics

Harvey Norman Retail Stores - Electronics

2.3 from 1,499 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (45)
  • Return Claim MadeYes (51) · No
  • Warranty Claim MadeYes (21) · No (23)
  • Customer Service
    1.0 (50)
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Discerning penguin

Discerning penguinVictoria

  • 26 reviews
  • 16 likes

Refused to provide a refund for a falsely advertised item

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationHighpoint
Papasita

Papasita

  • 3 reviews
  • 7 likes

Useless tech service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationWarrawong
Marco

MarcoFar North Queensland, QLD

Cairns store

published

on the 26/11 I brought online the JBL Flip5, I collected it at Harvey Norman Cairns - 101 Spence St, and when I got home, I opened the product, it was supposed to be black as I ordered online but it was a green unit, the colour actually did not bothered me but after using it, every 45 minutes - 1 hours, it disconnects from the Bluetooth (mobile phone or laptop) so on the 27/11 I tried returning it and got informed from an employee [Name Removed] (apparently the manager) that he could not refund me as the product is not the same colour as it should be, his worlds were "I can do nothing as this is not the product we gave to you".

It has been 3 weeks now and not a single email or phone call about it.
Terrible customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCairns - QLD
Product PurchasedJBL Flip 5
1 comment
Marco
Marco

trying support via customer service (whatsapp and messenger and phone) for a week and not a single person helped or replied to me.

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ant

ant

  • 3 reviews
  • 3 likes

Poor customer service

published

My friend purchased a modem. I looked at the box, ( unopened) and I felt it was a lower quality modem and decided to return it for a better model. Refused to take it back. Refused to let me upgrade. Just overall not nice person . Lesson learner, buy somewhere else.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelbourne
Karim

KarimSydney, NSW

Congrats for winning the worst customer experience in 2020, stay away everyone

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRyde, Sydney
Product PurchasedScreen
Roksana

RoksanaSydney, NSW

Worst experience with Harvey Norman after sales service

published

Convinced by Harvey Norman to buy a Laptop with Flexi Care cover from Campbelltown store. Launched a Claim in June but no co-operation from them.
Never buy anything from them!

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCampbelltown, NSW
Product PurchasedHP Pavilion x360

The reviewer stated that an incentive was offered for this review

Blur

BlurAdelaide

  • 4 reviews
  • 5 likes

HP Envy Laptop & Product Care - Beware All

published

Bought a HP Envy Laptop 14 months ago with Product Care.
Whole base of keyboard bowed that snapped the hinges.. clearly something difficult to do.
Product Care knocked back the claim saying this was from being dropped..really - how can I possibly bend the steel !!! Looking at HP reviews - heaps of issue around heat. (of course denied by Product care !)
Dont waste your mopney with this laptop or purchasing product care ... what a joke, just looking to reject a claim on a 2k laptop. Having purchased a significant amount of goods from this store for home & buisness - diabolical customer service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion
Ruth Serhan

Ruth SerhanHunter Region, NSW

Lenova ideaPad S340-OP Computer with Microsoft Office

published

WARNING BEWARE WHEN PURCHASING a Lenova computer with Microsoft Office . I have returned this DEVICE THREE times for repair, its still not fixed. They blame Microsoft Office which was purchased through them, Word and Outlook CANNOT BE USED, they wont do anything about that despite us also having purchased "36 months Product Care Replace" Care No:PC-0103100947328. EXPIRY 29/04/2024.
Hopefully this is NOT THE END.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBennetts Green Harvey Norman
Product PurchasedLenova ideaPad S340-OP Computer with Microsoft Office
1 comment
Ruth Serhan
Ruth Serhan

I have spoken to James the store manager and he is going to replace our computer and fix the problem . He couldn’t be more helpful.
Thank you

Darren J

Darren JGreater Melbourne (Metropolitan), VIC

Lenovo Chromebook C340 - Buyer beware

published

I purchased two of these for my kids today via click and collect from harvery norman Maribyrnong. Opened the box and one had a smashed screen and body was bent. Took it back to the shop and they refused to exchange. They said because the box wasn't damaged it not their fault. They called back and said Lenovo wont give a refund either because they say every item checked before it leaves the production facility..... (not their fault they say)
They simply refuse to refund or exchange even when we called them minutes after being handed the box.

I had no choice but to buy another one and they said take the issue to the ACCC

What customer service that is!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMaribyrnong
Product PurchasedLenovo C340 Chromebook
Electronics & Computing Shops

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Darb1974

Darb1974Perth, WA

Surface Pro Cover

published

Don't attempt to return anything or you maybe labelled a liar! Unbelievable. I tried and was told that I must bring in all my equipment to prove that what I was saying was accurate. Never I have ever felt such criticism from a store. Never I have ever felt the need to pen a review due to such poor behaviour and customer service. You can be sure I will be taking my custom elsewhere. I would urge others to do likewise as you only know the level of service when things go sideways and you need to return to receive a replacement or store credit.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationOsborne Park
Product PurchasedSurface Pro Cover
Digital S.

Digital S.Greater Melbourne (Outer), VIC

Terrible Customer Service Don’t go to Dandenong Store

published

Bought a security system and tried to refund it as I got a staff discount. I got told that I can’t refund at Harvey Norman for change of mind. terrible customer service at Dandenong store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationDandenong Victoria
Pendo W

Pendo WNorth-West & West coast, TAS

Refused to honor Legal warranty even with receipt after 8 mths!!!!!

published

Have bought from local HN before, ideally so that if something went wrong, I could bring the product back without issue. After todays rude and unhelpful experience with "Mark" at Burnie store, I will shop with EBAY!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBurnie
B.P.M

B.P.M

  • 4 reviews
  • 2 likes

Bought a TV from Harvey Norman but received a faulty product.

published

Bought a brand new TV from Harvey Norman but the TV I received it was faulty and Harvey Norman refused to replace item despite being legally obligated to do so.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHoppers Crossing VIC
yellowbeans

yellowbeansGreater Melbourne (Inner), VIC

  • 6 reviews
  • 2 likes

Cannot return faulty item

published

Purchased a LIFEPROOF phone case. The rubber edge was coming off. I brought it back to the store for an exchange/refund. The store deemed it as wear and tear. The rubber band on the edge serves as functional, not decorative. Staff told me that they can process a warranty claim but unsure of results from LIFEPROOF - they may refund, they may dismiss. Also told me that the claims of higher value are more of a priority than a $60 phone case, and that it can take time, so I am better off contacting them myself. Another store was willing to refund. The franchise's do things under their discretion and there is no consistency in their policies.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMelbourne, QV.

The company is not responsible for their customer especially the after sales services

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationIPC Harvey Norman
Electronics & Computing Shops

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Matt

MattPerth

  • 9 reviews
  • 10 likes

Terrible customer service experience - very stressful

published
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab A 10.1"
Melanie

MelanieGippsland, VIC

  • 2 reviews
  • 1 like

Horrible service bad product

published

We purchased a top of the line vacuum from Harvey Norman 7 mths ago . It’s broken three times been away to be repaired more than it’s been here . This time away 5 weeks ! We call they can’t tell us a thing about it . Last time it broke they super glued it and made us wait 2 weeks to get it ! The worst customer service ever I highly recommend never shopping there we can’t get our money back it’s going to ACCC now all we wanted was a refund to buy a vacuum that actually works !!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHarvey Norman sale Victoria
Product PurchasedLg vacuum
Consumer05

Consumer05SYDNEY

  • 5 reviews
  • 1 like

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi

The reviewer stated that an incentive was offered for this review

Helen S

Helen SCentral Highlands and Goldfields, VIC

Lied to about available software

published

I was sold expensive antivirus software when I bought a laptop. Was told it wasn't available for just one device when it is. Also wasn't told about less expensive Office option. Was fobbed off when I complained.

I believe these lies and subterfuge are caused by low hourly rates and a dependance on commissions. I put my trust in the sales person. Never again and never again at Harvey Norman.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBendigo, Victoria
cam

camGreater Melbourne (Metropolitan), VIC

Do not purchase extended warranty

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Questions & Answers

Lyn .S

Lyn .Sasked

Retail Stores - Electronics

Do you do bpay

No answers
Simran G.

Simran G.asked

Retail Stores - Electronics

I lost my product receipt how can i obtain receipt again online...?

1 answer
andrew
andrew

Ask harvey norman

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Get an answer from our members and Harvey Norman representatives

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